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“outstanding!”

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Hilton Garden Inn Madison West/Middleton
Ranked #1 of 7 Hotels in Middleton
Certificate of Excellence
GreenLeadersSilver level
Rockford, Illinois
Level Contributor
132 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“outstanding!”
Reviewed 10 July 2014

What a great place - so well maintained,and the staff is just wonderful, especially the breakfast staff. Great breakfast food - cooked to order. Very comfortable rooms, clean. The grounds are well maintained. They have a pool with some kiddie stuff, but we didn't go in. right next to a great shopping center, that has a trolley.

Room Tip: Great chocolate shop nearby.
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Bsnss_Trvlr5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoe B, Guest Service at Hilton Garden Inn Madison West/Middleton, responded to this review, 19 July 2014
It is great to hear your nice comments about the Hilton Garden Inn Madison West / Middleton. The trolley is a great new addition to Middleton. We are looking forward to your next stay with us.
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614 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
McHenry, Illinois
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 July 2014

We stayed here for 2 nights this weekend and enjoyed our visit! Everyone was friendly and helpful(as they usually are at Hilton properties). The front desk met our room requests, gave us directions and maps when asked, made very good recommendations for restaurants and helped me out with a toiletry item I had forgotten. The bar tenders poured good drinks, kept the snack bowls full (cashews - YUM!) and participated in the conversation when we encouraged them to. The bar was pretty busy both evenings, but service was great! We had the cooked to order breakfast one morning and really enjoyed the food - and the service was great!

We had reserved a whirlpool room and our only slight disappointment was that it only fit 1 person. The rest of the room was clean and very roomy - including the bathroom. I love rooms with refrigerators, microwaves - and Keurigs! Bring your own extra k-cups if you have a favorite. The ones for sale were $2 each in the convenience store. The WiFi was pretty good. A bit slow around 5 - which I find at many hotels. I think that's when most guests are online.

The pool looked very nice, but we didn't use it on this trip. The hotel is located right next to a very nice shopping area. You walk out the back door and you are there. We would certainly stay there again if we travel through the Madison are again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank illinigal77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoe B, Guest Representative at Hilton Garden Inn Madison West/Middleton, responded to this review, 7 July 2014
We are excited to hear that you enjoyed your recent stay at the Hilton Garden Inn Madison West / Middleton. Feedback from our guests is the most valuable tool that have we have to look at areas that we can improve upon with our service and facility. We strive to exceed our guest’s expectations each and every time that they stay with us. Thank you for your comments and choosing to stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cleveland, Ohio
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 July 2014

Right up to Hilton standards. Scrupulously clean rooms. One day, we even got an elephant sculpture made out of towels!!!! What a wonderful treat!!! Just like being on a cruise ship!
Had one problem (created by reservation folks, not this hotel) but the gal at the front desk apologized as if she'd made the mistake herself. This is the mark of a good team - everybody takes responsibility for everyone else's performance. All I heard was "I'm so sorry" and that's all I needed to hear. And the problem got fixed, pronto!!! Customer service is the first thing you notice at a hotel and this place is perfect. Whoever is training this staff - thank you!!! You are doing a great job and so is your staff.
We come to Middleton/Madison once a year to attend the National Women's Music Festival. We love staying at this Hilton. Bring the kids - the pool is clean and fun and safe. This is a full-service hotel, led and staffed by professional service folks.
We're looking forward to seeing you all next year.
ckjones59@yahoo.com

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ckjones55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoe B, Guest Services at Hilton Garden Inn Madison West/Middleton, responded to this review, 19 July 2014
We would like to apologize again for the mix up with you reservation. It is nice to know that it was taken care of immediately at check in. Thank you for taking the time to review our hotel and share your experiences. Your comments on your well trained staff will be shared with the team. We also look forward to seeing you next year!
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Level Contributor
4 reviews
4 hotel reviews
Reviewed 28 June 2014

The staff in the restaurant are awesome! Breakfast offerings were healthy and they had a good variety. Great location, easy to walk to nearby surroundings. Love the indoor pool. Their shuttle was a nice added benefit for our group.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank AngWills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoe B, Guest Services at Hilton Garden Inn Madison West/Middleton, responded to this review, 7 July 2014
Thank you for reviewing us! We are glad that you enjoyed the breakfast and shuttle service that we offer at night during the week. We look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
State College, Pennsylvania
Level Contributor
109 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 27 June 2014 via mobile

We chose this hotel when visiting a family member in Madison because we had recently stayed in a Garden Inn, and found the rooms serviceable and clean. We had a similar experience here. It is conveniently located next to an outdoor shopping mall, which meant there was a Starbucks and some fast casual dining right next door. Will definitely stay here again.

Stayed August 2013, travelled with family
Helpful?
Thank JudyZ167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoe B, Guest Service Representative at Hilton Garden Inn Madison West/Middleton, responded to this review, 30 June 2014
Thank you for your recent stay at the Hilton Garden Inn Madison West / Middleton! We are pleased that you have taken the time to write a review of your stay with us. Feedback from our guests is our most valuable tool in ensuring we are exceeding our guests’ expectations each every day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
scottsdale az, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 21 June 2014

great value with my points, very nice hotel & location. excellent staff. I will stay there again when in WI. A lot better than the Holiday INN Express where I used to stay at. Even if I had not used my points the rate was excellent.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Manuel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZBarrett, Guest Service Representative at Hilton Garden Inn Madison West/Middleton, responded to this review, 23 June 2014
Thank you Manuel for your recent review! It is great to hear that you enjoyed our facility and received great customer service during your stay at the Hilton Garden Inn Madison West / Middleton. We are looking forward to your next visit to Wisconsin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Augustine, Florida
2 reviews
Reviewed 20 June 2014

We chose this hotel bc of the pool and were not disappointed. Loved the extended pool hours, three sections that could accommodate large amount of swimmers, and jacuzzi that also allowed kids. My kids are 7 and 9 but saw teeny tots and adults enjoying pool as well. Room very clean and modern, little on the small side, but didn't spend much time in it.

Room Tip: Double bed room seemed a skoosh larger than in-law's single bed room.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZBarrett, Guest Service Representative at Hilton Garden Inn Madison West/Middleton, responded to this review, 23 June 2014
Hello Sarah, It is wonderful to know that you had such a nice time during your recent stay at the hotel. Thank you for your generous comments about the pool area, we are glad that you and your family enjoyed it so much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Madison West/Middleton

Property: Hilton Garden Inn Madison West/Middleton
Address: 1801 Deming Way, Middleton, WI 53562-3531
Phone Number:
Region: United States > Wisconsin > Middleton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Middleton
#1 Green Hotel in Middleton
#1 Family Hotel in Middleton
#1 Romantic Hotel in Middleton
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Madison West/Middleton 3*
Number of rooms: 133
Official Description (provided by the hotel):
Enjoy your stay at our Hilton Garden Inn Madison West/Middleton hotel, located within the Greenway Station entertainment district in Middleton, Wisconsin. Our suburban hotel features a swimming pool with water volleyball, basketball and a zero-depth entrance. Find attractions such as the University of Wisconsin-Madison, the State Capitol and American Girl Company, 7 miles or less from our hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Madison West/Middleton Hotel Middleton
Hilton Garden Inn Middleton
Hilton Middleton

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