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Hilton Garden Inn Madison West/Middleton
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Reviews (701)
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5
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488
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13
5
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All reviewsgreat hotelvolleyball netwedding receptionhilton gardenbasketball hoopepic trainingpool areashopping and restaurantsgreat shoppinggreenway stationroom servicehotel is locatedwithin walking distanceclean roomsshuttle servicebreakfast buffet ishot tub
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461 - 466 of 701 reviews
Reviewed 29 July 2014

Don't get a king room with adjustable bed because it was like sleeping on a rocky bag of sand. It was truly terrible and the staff didn't care one bit that we were so uncomfortable.
I would not stay at this hotel ever again given the option.
The $12 breakfast seemed overpriced and ridiculous. It was unreasonable for the families staying there with us.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank LaDonnaJH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMWM, Manager at Hilton Garden Inn Madison West/Middleton, responded to this reviewResponded 30 July 2014

Thank you for taking the time to write a review about your recent stay at our hotel. We are sorry that the comfort of your bed didn’t live up to your expectations. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our guest experience. We hope to have another opportunity to serve you, if your travels bring you back to Middleton. Feel free to contact me if you would like to discuss further or have any questions. I can be reached at ttenhagen@ncghotels.com or 608-861-2220

Sincerely,
Tammy Tenhagen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

My wife and I stayed in this hotel from July 25th, 2014 to July 27, 2014. We stayed in room 239. It was a King room. The bed was terrible. It was a cheap knock off of a select comfort bed. The adjustment ranged from what my wife and I called Sandbag to concrete shelf. We did not get any rest. After the first night, I spoke to the front desk person. I told her that I was not upset with her, however, I wanted to comment on the bed and how uncomfortable it was. She said, “it’s half and half, some hate them, some love them”. She indicated that many of the king beds were broken and the selection switches did not work. She offered that we could switch to a queen room as those beds were standard beds. I am 6’8” though and having half of my body hanging off the bed is not an improvement over the terrible king they had in my room, so I declined. The next day (27th) when we checked out, the same woman was at the front desk. I told her it was another miserable night and that I did not think I would ever stay at a Hilton garden in again. I said, for a company to know that half their customers hate their beds, was silly to me. She said, well, I never said that anyone has ever said they hate them. I said that some people love them and then others say they don’t even notice. I was surprised by what she said, because it was a lie. I looked at her with a puzzled face, and then thought, “She is probably just trying to keep her job and regrets what she said”. So, I replied by saying, well, you had one person say they hated the bed. She said, oh, well yes, you sir. She said that she told management about my complaint. That was that, however. She did not offer to reduce the price of the room, she did not offer anything else. I have no intention of using this facility again.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Jamie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIMWM, Manager at Hilton Garden Inn Madison West/Middleton, responded to this reviewResponded 1 August 2014

Thank you for taking the time to write a review about your recent stay at our hotel. We are extremely sorry to hear about your discomfort with our beds and that nothing was done to improve your stay. The staff here is always looking for feedback from our guests on ways we can make improvements. We hope to have another opportunity to deliver you a better stay if your travels ever bring you back to Middleton. Feel free to contact me if you would like to discuss further or have any questions. I can be reached at ttenhagen@ncghotels.com or 608-831-2220

Sincerely,
Tammy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014 via mobile

Loved Jose! Great place to stay! Breakfast not free but wonderful choices if you are a healthy eater or gluten free! Rooms clean friendly front desk and housekeeping will definitely visit again. Pool clean, towels always available. Thanks

Stayed: May 2014
Thank 2meloh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZBarrett, Guest Services at Hilton Garden Inn Madison West/Middleton, responded to this reviewResponded 1 August 2014

It is great to hear that you had an excellent experience while at the Hilton Garden Inn Madison West / Middleton. Thank you for your nice comments about Jose and our breakfast buffet. We look forward to seeing you during your next stay!

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Reviewed 23 July 2014

Wonderfull Hotel experience except the fact that Breakfast during the weekend (non-business travelers) was $10.00 ea. Most people traveling domestically on weekends are families, not on an expense account and this is quite costly to them as opposed to a single business traveler on an expense account.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Hilton Garden Inn
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZBarrett, Guest Service at Hilton Garden Inn Madison West/Middleton, responded to this reviewResponded 1 August 2014

Thank you for your recent stay at the Hilton Garden Inn Madison West / Middleton! We are pleased that you have taken the time to write a review of your stay with us on Orbitz. Feedback from guests is our most valuable tool in ensuring that we are exceeding our guests’ expectations every stay. We will pass on this information with the food and beverage department. We hope that you will give us a chance next time you are in the area.

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Reviewed 16 July 2014

We checked into the hotel so that we would be near by the Frank Llyod Wright home in Spring Green. The front desk was helpful with directions and we were friendly to chat with about the area. The hotel is in a great location and we were able to get to many stores and resturants in the area from their location. I believe the front desk clerks name was Kristin and she was very friendly!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Maripat01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoe B, Guest Services at Hilton Garden Inn Madison West/Middleton, responded to this reviewResponded 19 July 2014

Thank you for your recent stay at the Hilton Garden Inn Madison West / Middleton hotel. I am glad that you were able to experience some of what Middleton has to offer. Kristen and the front desk staff are always happy to help with any questions and recommendations. See you next time!

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