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Country Inn & Suites by Radisson, Madison West, WI
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Reviews (400)
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All reviewsfront deskcookiesroom was cleanthe breakfast areacounter spacewaffle makercomplimentary breakfastwould definitely stay here againwafflesvisiting familynice hotelnice staymiddleton areafresh fruitcleaning staffa great place to stayup to date
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337 - 342 of 400 reviews
Reviewed 31 July 2014

There are a number of reliable brands within a mile of this location. It was only slightly better than a roadside motel. The pool was green. The bathroom featured a falling rod. The fitness center is smaller than some walk-in closets.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
Thank Everett W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwartella, General Manager at Country Inn & Suites by Radisson, Madison West, WI, responded to this reviewResponded 1 August 2014

August 1, 2014

Dear Everett W.:

Our apologies that you were not satisfied with your recent stay. Thank you for taking the time to bring these issues to our attention. We wish that we had been notified of your concerns, so that we may have addressed them right away in order to rectify your concerns.

The fitness room isn't a fitness center by all means, however, we do offer the univeral weight machine, elliptical, and 2 treadmills which are all Life Fitness equipment. The chemicals in the pool are checked twice daily, along with Ecolabl Aqua Balance which ensures balance of the chemicals 24 hours a day. City ordinance does require monthly inspections which hotel continues to pass month after month.

Again we would like to express our apologies for your recent stay.

With Highest Regards,

Rob Wartella
General Manager
Country Inn & Suites - Madison West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

I've stayed at this Country Inn and Suites one other time and both times the staff and service have gone above and beyond to hospitable and make my stay very relaxing and enjoyable. The beds are very comfortable and the hotel is quite quiet (thankfully), making rest at night very easy. I was upgraded to a suite, so I had the sitting area with another tv, bar and desk in the entry to the room. I'll happily stay here again.

  • Stayed: December 2013, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank gadgetguy63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwartella, General Manager at Country Inn & Suites by Radisson, Madison West, WI, responded to this reviewResponded 14 July 2014

July 14, 2014

Dear gadgetguy63:

We are thrilled you enjoyed your most recent stay with us and thank you for helping us spread the word about our hotel and facilities. We look forward to your next stay with us.

Highest Regards:

Rob Wartella
General Manager
Country Inn & Suites - Madison West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

This used to be our go to place to stay in Madison. We had not been here the last few years, staying more on the east side of town. We were surprised how filthy our room was. We stayed the night before at this chain near Chicago and the room was spotless. Our room here had such dirty carpet that my feet were sticking to it. The desk chair was badly stained on the seat and the air vents were terribly dusty. Breakfast was good and the woman who checked us in was friendly. I mentioned the dirty room when I checked out. The bathroom and bedding were clean, it was just the things that needed a periodic cleaning seem to be ignored.

Stayed: June 2014, travelled as a couple
Thank CheeseMom52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwartella, General Manager at Country Inn & Suites by Radisson, Madison West, WI, responded to this reviewResponded 30 June 2014

June 30, 2014

Dear Mary S.:

Thank you for taking the time to provide feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been.

I would like to apologize on behalf of the hotel and its team for your stay. I have shared your concerns with our housekeeping and maintenance personnel as we do have policies and procedures in place with regards to daily cleaning, while conducting quarterly deep clean projects.

Once again please to accept my apologies and I do hope that upon your return to the Madison area you choose to give us another opportunity.

Regards,

Rob Wartella
General Manager
Country Inn & Suites - Madison West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

We spent six nights at this Country Inn. On the positive side, this is a clean hotel with the usual amenities: hot breakfast, pool, and "free" wifi. However, the staff is lax in their approach to their duties and trifling problems -- defective key cards, failure to respond to phone calls, nobody available at the front desk, forgetting to refill the coffee dispenser in the lobby-- add up. In short, I recommend spending a little more and staying in a hotel with better management and more engaged staff.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank Douglas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwartella, General Manager at Country Inn & Suites by Radisson, Madison West, WI, responded to this reviewResponded 17 June 2014

June 17, 2014

Dear Douglas B.,

Our apologies that you were not satisfied with your stay. Thank you for taking the time to bring these issues to our attention. We utilize all comments in order to identify areas of opportunity and assure you I have shared your concerns with our team.

We are truly disappointed that your stay was not exceptional, as we pride ourselves on ensuring each guest enjoys their stay.

Our apologies, and we do hope that you choose to stay with us again, so that we can ensure your stay is all you hoped for and more.

With Highest Regards,

Rob Wartella,
General Manager
Country Inn & Suites - Madison West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

We stay here frequently. Nice clean hotel and good customer service. Good places to eat within walking distance. Shopping nearby and a 15 min drive to UW Madison campus and downtown. Madison is a great place to visit.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank marieryan12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwartella, General Manager at Country Inn & Suites by Radisson, Madison West, WI, responded to this reviewResponded 30 May 2014

May 30, 2014

Dear marieryan12,

Thank you for taking the time to provide your feedback regarding our hotel. I am certainly thrilled that you enjoyed your stay with us. We appreciate you helping us spread the word about our hotel and services.

With Best Regards,

Rob Wartella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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