Hotel lacks polish from past years.
Front desk staff was unprofessional and actually lied to me on multiple occasions, regarding the Regency Club times of operation, amenities included and room service availability. Regency Club added unneeded expense and offered no perks. Club was closed on weekday for breakfast without any advance notice, and then mysteriously reopened mid-morning.
Hotel Manager lacks customer service skills. When speaking with her about my concerns, she changed her story after I told her that I did not believe her. She knew I was unhappy, but offered no apology.
Bistro 333 Restaurant experience was no better. My chair was covered with crumbs, coffee served in a dirty cup, long delays for food, no offer to refill coffee cups.
Regency Club Room smelled wonderful, but light switches, doors and hard services NEED to be wiped down. The bed was made up with crisp, clean linens, but the mattress was as hard as a rock. That combined with the traffic noise made for a long night.
My husband and I do not get the chance to get away as much as we would like to and I truly wish that we had picked a different hotel. Hyatt’s website states “We take pride in offering you the best of everything among downtown Milwaukee hotels - great restaurants, luxurious rooms and unparalleled service.” Seriously?
Management needs to take a look at how patrons are being treated by their staff. Staff; please treat others as you would like to be treated.
- Official Description (provided by the hotel):
- Hyatt Regency Milwaukee is the premier hotel and meeting center in downtown Milwaukee with all the latest conveniences and comforts in meetings, accommodations and dining. A magnificent 18-story atrium welcomes you to 481 guestrooms, including 18 suites, complete with high-speed wireless Internet access. Business travelers can enjoy easy access to many of downtown Milwaukee's most exciting sites and prominent businesses making the Hyatt Regency an ideal setting for business or pleasure. The hotel is connected by skywalk to the Wisconsin Center and is in the middle of thriving downtown shopping, numerous restaurants, sports arenas, museums and the theatre district all within walking distance. With more than 26,000 sq ft of T1 equipped function and meeting space is perfect for any occasion. When it's time for dining, enjoy American cuisine on site in a relaxed atmosphere at Bistro 333, or experience Bar 333, where craft beers and cocktails are our specialty. Unwind in our new Hyatt Stay Fit 24 hour fully equipped fitness facility. Hyatt Regency Milwaukee...Experience a unique combination of amenities and unsurpassed service, as only Hyatt can deliver. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Milwaukee Hotel Milwaukee
- Milwaukee Hyatt Regency
- Hyatt Milwaukee