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“A "Home Away from Home"”
Review of The Pfister Hotel

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The Pfister Hotel
Ranked #5 of 56 Hotels in Milwaukee
Certificate of Excellence
Reviewed 11 May 2012

An amazing space filled with beautiful architecture, storied artworks, and the most courteous staff I've ever encountered. I stayed at the Pfister for three days and was welcomed with excellent hospitality, amazing food, and the best hot tea (White Ambrosia) from the cafe that I've ever tasted. I finally had to buy an entire tray to take home with me. Thank you, Pfister for a memorable and comforting experience!

  • Stayed: May 2012, travelled on business
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1  Thank Michelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoshuaWolter, Hotel Assistant Manager at The Pfister Hotel, responded to this reviewResponded 14 May 2012

Wow, we can't thank you enough for such an amazing review. I am so happy personally that you feel at home with us. Please do visit again soon, we can't wait for your return.

Joshua Wolter
Hotel Assistant Manager

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1,547 - 1,553 of 1,949 reviews

Reviewed 3 May 2012

If you only have one night for business or a weekend for pleasure, be sure to stay at the Pfister in a King Suite. Also save time to book an appointment at the SPA for a massage or nail service as they are highly professional and top notch. The private changing room with steam shower is just for you alone, with an attached massage suite...very classy.

The lobby lounge is very cozy with a beautiful fireplace to relax with a glass of champagne. For a view of the city and Lake go to the top of the building to BLU for cocktails with a view!

Lovely hotel...lovely staff...lovely location...

Room Tip: King Suite on Broadway...
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  • Stayed: April 2012, travelled on business
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Thank Judieelizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoshuaWolter, Hotel Assistant Manager at The Pfister Hotel, responded to this reviewResponded 6 May 2012

Thank you so much for that spectacular review. It is great to hear that you had such a wonderful time, as well for sharing your excellent recommendations. Please stop by and see us again soon, we can't wait for your return.

Joshua Wolter
Hotel Assistant Manager

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Reviewed 25 April 2012

We wanted a special way to celebrate our friend's 40th Birthday that was both relaxing and enjoyable. However, we needed to fit it in while our children were in school. I called and spoke with the Pfister's Well Spa Event Consultant, Brittney, and she assurred me we could do just that at the Well Spa. I gave her an idea of what we wanted and she put together a fantastic day. Our group of four had two services each (fantastic massages and facials and great pedis/manis) as well as the Hammam Steam Shower. Each of us had our She reserved the Orchid Room for us (a private, beautiful room with comfy chairs to lounge in) so we were able to hang out and chat during our downtime. She even took our lunch orders ahead of time and we had our lunches in this room too. Fantastic salads, a beautiful fruit plate, and an unexpected Birthday dessert for our friend. In the past 12 months I have been to Kohler, The Osthoff, and Grand Geneva Spas so this is not my first trip to a spa. The Pfister Well Spa is a real gem in Milwaukee! Highly recommend!

  • Stayed: April 2012, travelled with friends
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1  Thank sjbahr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoshuaWolter, Hotel Assistant Manager at The Pfister Hotel, responded to this reviewResponded 4 May 2012

We like to think that our attention to detail is what sets us apart. I am happy that is what you experienced. A Happy Birthday again to your friend. Well Spa looks forward to your next treatments!

Joshua Wolter
Hotel Assistant Manager

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Reviewed 25 April 2012

The Pfister is an elegant property, and the rooms are well-appointed (and the Sunday brunch is delicious!). Overall, had a great time there (and caught a good rate!). Most important - the customer service here is perhaps the best I've experienced in recent years. My only issue during the stay was that the cleaning staff failed to properly make my bed - when I returned to the room, the comforter was pulled up and neatly folder, but all the sheets and a blanket were bunched up / balled up underneath the comforter. Just a small misstep, yet the cleaning supervisor came to my room and personally handled the bed situation. Well done, Pfister! That's the way to handle a guest complaint! This type of service is nearly unheard-of in the chain hotels!

Room Tip: Request a room in the "historic" part of the hotel. You will not regret it.
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  • Stayed: April 2012, travelled on business
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1  Thank taja22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoshuaWolter, Hotel Assistant Manager at The Pfister Hotel, responded to this reviewResponded 4 May 2012

Thank you for your understanding with the small issue. I am glad to hear that our Housekeeping Manager took care of it right away for you and that you were pleased. We strive to give the best customer service we can, that's what sets us apart from the others. Please do see us again soon.

Joshua Wolter
Hotel Assistant Manager

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Reviewed 25 April 2012

We've stayed at the Pfister several times and love it more with every stay. It's beautiful and comfortable and the service just can't be beat. The staff is so friendly and helpful, if you ever do have a problem they fix it quickly and with a smile. And I mean every member of the staff you encounter, from the front desk, valets, housekeeping, to the room service people. Will, the guy who took my room service orders, was a sweetheart. The food is excellent--in the lobby bar, the cafe, the Mason Street Grill and room service. Room service breakfast came with a beautiful pink rose on the table. Make sure to have a drink in the Lobby Lounge (and gape at the gorgeous painted ceiling), and also Blu if you can. The view is great and the room is so comfortable. Delicious cocktails.

The rooms have old fashioned elegance, and while some people may see a bit of wear and tear, to me it just adds comfort. The rooms are spotlessly clean. One word of warning- all suites, though they be classed the same, are not identical. Last year our suite had the bathroom between the bedroom and living room with closing doors on each end. Last weekend we had a suite with a bathroom inside the bedroom. This is somewhat inconvenient with three people.

Last year I did use the spa and it was fantastic. The pool is nice with a great view of the city, but I do wish they had a hot tub. All in all, this is one of my favorite hotels and it's actually worth a trip to Milwaukee just for a little break at the Pfister. It does get really crazy on Saturdays because of weddings, so if you possibly can, stay on Sunday or during the week. The atmosphere is much more relaxed.

  • Stayed: April 2012, travelled with friends
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1  Thank JoBelleChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoshuaWolter, Hotel Assistant Manager at The Pfister Hotel, responded to this reviewResponded 4 May 2012

Thank you so much for that amazingly detailed response. I am personally happy to hear that you were comfortable in your surroundings. Please do visit again soon, we can't wait to have you.

Joshua Wolter
Hotel Assistant Manager

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Reviewed 23 April 2012

The renovation of the Pfister Hotel in Milwaukee, WI is amazing! The collection of Victorian art is one of the best in the world. But more exceptional than these two previous statements, the staff is the best we have ever encountered! It is a wonderful experience to be their guests.

Room Tip: We had a king suite on the second floor and it was perfect for the two of us.
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  • Stayed: April 2012, travelled on business
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1  Thank PSKWilmette_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoshuaWolter, Hotel Assistant Manager at The Pfister Hotel, responded to this reviewResponded 4 May 2012

That is what we love to hear! Your comments speak volumes to us, and make us want to continue that amazing customer service that we wish every guest that walks in our doors to receive. Thank you so much, it was a pleasure to have your group with us.

Joshua Wolter
Hotel Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2012

The Pfister is the epitome of old-world elegance in a cookie-cutter world of hotels. Unique and beautiful. We stayed in the "old" or historical part of the hotel. Just beautiful. Our room was huge, well-appointed and loved the black and white bathroom and walk-in closet. Staff at the hotel were friendly, courteous, eager to make our stay the best possible and that included everyone from the front desk staff to the bartender at the hotel lobby bar to the building services staff in the hallways. Loved the drink the bartender came up with when I asked for an after-dinner drink and didn't know what to order. The Nutty Irishman was awesome! Loved having Starbucks and a snack in The Cafe, as well as breakfast. Saw some local celebrities and a NBA star. You just never know what you're going to see or experience at the Pfister! Can hardly wait to stay there again!

Room Tip: Stay in the old or original part of the hotel. Try to get a room that does NOT face Wisconsin Avenu...
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  • Stayed: March 2012, travelled as a couple
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1  Thank KSmithMenomoneeFalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoshuaWolter, Hotel Assistant Manager at The Pfister Hotel, responded to this reviewResponded 4 May 2012

Thank you so much! It's always great to hear that guests really enjoyed their stay. We strive to convey our historic elegance and luxury, just as Guido Pfister imagined when he broke ground over 100 years ago. Please do visit us again soon.

Joshua Wolter
Hotel Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Pfister Hotel

Address: 424 E Wisconsin Ave, Milwaukee, WI 53202-4436
Phone Number:
Region: United States > Wisconsin > Milwaukee > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Milwaukee
#2 Spa Hotel in Milwaukee
#2 Luxury Hotel in Milwaukee
#3 Romantic Hotel in Milwaukee
#7 Business Hotel in Milwaukee
Price Range: £123 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Pfister Hotel 4.5*
Number of rooms: 307
Official Description (provided by the hotel):
The Pfister Hotel, built in 1893 has been the premier downtown Milwaukee hotel for over a century, and continues to celebrate a tradition of gracious service and impeccable style. From the moment you arrive, you'll notice the extraordinary architecture, and a welcoming ambiance marked by a priceless Victorian art collection which rivals that of any hotel in the world. The Pfister Hotel in Milwaukee has received accolades as being the best of downtown Milwaukee hotels since it opened. We are proud of our AAA Four-Diamond Award and membership in two of our industry's leading organizations: Historic Hotels of America and Preferred Hotels & Resorts Worldwide. ... more   less 
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Also Known As:
Pfister Hotel Milwaukee

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