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InterContinental Milwaukee
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Reviews (1,138)
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Reviewed 14 August 2014

Seeking a comfortable hotel close to downtown attractions, we were delighted to find a great value at the InterContinental. The hotel is conveniently located across the street from the performing arts center, a block from the Riverwalk, and a trolley ride ($1!) from the Milwaukee Museum of Art and the Public Market (both must-see attractions). The lobby exudes the look and feel of a chic club: good bar, live music, mood lighting, flowing fountain, original art, and plenty of seating for lounging and enjoying the vibrant atmosphere. The front-desk staff is first-rate: well groomed, courteous, professional. We were warmly greeted and received concierge-level service, including several recommendations for dining nearby and a coupon for breakfast at Kil@wat, the hotel’s excellent restaurant.

Our room was clean, nicely decorated, and relatively quiet for an urban setting; the small bathroom was well stocked with good-quality towels. The queen beds were very comfortable, providing a good night's sleep on better-quality sheets and pillows. For extra convenience, as others have noted, we would suggest adding a microwave and a fridge as standard amenities. Otherwise, we thoroughly enjoyed our stay, especially the unbeatable senior rate. Plus, we received recognition as Platinum Elite Rewards Club members, and our Rewards Points were posted promptly. Highly recommended for a visit to the Milwaukee area!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

I recently stayed at the Intercontinental so I could participate in the National AG triathlon championships. I had expected a well-appointed room with all of the amenities that would allow me to control my diet before the event - at least a microwave and a small fridge. The staff - always pleasant and trying to please - said they could secure me a fridge but they had already allocated their limited number of microwaves. They also told me that there was no pool or jacuzzi on site - but I was free to walk the 1/2 mile to their sister hotel to use their pool. Come on! Not to be completely dismissive, the hotel's location is great, just off the river walk and close to everything.

Room Tip: Rooms that are north facing get a lovely view of the river and the art museum.
  • Stayed: August 2014, travelled solo
    • Value
    • Rooms
    • Service
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at InterContinental Milwaukee, responded to this reviewResponded 27 August 2014

Dear James L,

Thank you for staying with us and leaving a review. I am glad you to hear that you liked the location of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel in the area. It seems that we were not able to execute an exemplary hotel stay experience with regard to room amenities. Please accept our sincere apologies for any inconvenience it may have caused you. Your comments will help us improve our service and offer a great experience for our guests.

Sincerely,

Lera P
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014 via mobile

We had one night in the city before leaving for home and decided to stay here. Very good choice! Arrived in the city early in Sunday, the front desk was very accommodating with early check in and said they hoped we liked the view...what a view! Room on the top floor overlooked the riverfront and adjacent park. Nice clean hotel with very friendly staff, good food and drinks in a great area close to theater, arts, riverfront and food.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennifertucker, Manager at InterContinental Milwaukee, responded to this reviewResponded 13 August 2014

It is always delightful when someone takes the time to write a positive review. Thank you for mentioning so many of our attributes. I hope this experience brings you back to us the next time you're in town.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

Nothing to to write home about. The location was really good, but the rooms were rather bland and sterile, lacking at all in personality.

The restaurant had good food (I only had breakfast though) but it was rather pricey for what it was.

  • Stayed: June 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank IggyL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennifertucker, Manager at InterContinental Milwaukee, responded to this reviewResponded 13 August 2014

Thank you for taking the time to write this review. I am happy you found our location to your liking, and delighted you were able to visit our restaurant where you enjoyed a good meal. We are always looking at ways to improve and appreciate your help in giving us this review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Great location, easy access to river walk and 3rd street old world area, but room was in need of refreshing, older fixtures, no fridge or microwave. Beds in 2 bed rooms are only full size not queen? One of our beds squeaked, neither were that comforable or plush. Staff seemed indifferent, pleasent enough but not that welcoming and no thanks for staying with us. We asked about a non-hotel place to grab a quick breakfast and he claimed there really wasnt one, but a quick walk about found George Webb's on 3rd st which had a nice egg, hashbrown, bacon, toast combo for about 6.50....

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank desertfox1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at InterContinental Milwaukee, responded to this reviewResponded 21 August 2014

Dear desertfox1,

Thank you for taking the time to convey your comments regarding your recent experience with us. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Whilst we are pleased with your positive comments with our location, we regret to know the inconvenience our accommodations and the service you received have caused you. We are continually striving to improve the hospitality we offer and comments from our guests are always welcome.

Again, thank you for your review and we hope you do choose to give us another opportunity to make your next stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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