We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overall disappointed especially with the rooms”
Review of Hotel Metro

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Metro
Ranked #40 of 56 Hotels in Milwaukee
Chicago
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Overall disappointed especially with the rooms”
Reviewed 14 August 2011

Cons
Rooms need renovation!!! (hotel does not look as nice as the pictures)
Bed was a bag of sand
Smelled of old smoke
Front desk service was off with some of the staff
Rooms are loud (you can hear everything in hallway)

Pros
Great valet
Nice outdoor sundeck (although no lounge chairs!)
Service in bar, valet and restaurant was excellent
Downtown, ideal location


Overall, would not stay again

Stayed August 2011, travelled as a couple
Helpful?
Thank Travelor05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

432 reviews from our community

Traveller rating
    186
    118
    64
    36
    28
See reviews for
45
198
18
95
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Northern Virginia
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 281 helpful votes
Reviewed 14 August 2011

My wife and I found this hotel to be in a terrific location and something outside the normal hotel room. Our room was a suite with the bed completely isolated from the living area with a unique and stylish curved wall design. We were able to leave the mess of our clothing and unmade bed outside of view as several visitors came to call. The bathroom is quite large with a huge tub. The hotel staff were exceptional - I arrived by redeye flight and while I know they probably can't always do this, they were able to let me go to my room early in the morning. We also had a function at the hotel's rooftop terrace - what a great venue and terrific views of Milwaukee. The catered food was exceptionally good - both in presentation and taste. Highly recommended.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Denali338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Grove
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 July 2011

The Hotel Metro is the only romantic getaway hotel we will ever stay at in Milwaukee. We always get wonderful service and are never disappointed. The valet parking is prompt and curtious. David at the front desk is always welcoming with a warm smile! Another new friendly face at the front desk is Kevin. These two gentlemen are tops in our book and are sure to fulfill any request. Our room was clean, tidy, and cool enough as the air was set just right. Room service was right on time also. We will return in the future for more romance and look forward to more pampering! LOVE IT!
Thanks so much!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank cheryl2nd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 July 2011

I stayed here with two people in one of the King suites (one king bed and separate room with sofas, table, etc). The room is huge, and for that reason it could offer decent value for large groups. It is also in a superb location, and the valet service was quick and dependable during our stay.

However, the room itself was not very clean and was in need of updating. There was cracked/peeling paint in several places, the drapes had brown stains of some sort on them, the fireplace had tiles breaking off of it (one of which I stepped on), and the shower had rusty metal poking out of the hose. The bed was not comfortable (pillows felt like sacks of sand). The rooms were very dusty. I expected better from a room that's $300/night.

Room Tip: Bring the coffee mug from your room to the restaurant for free coffee
See more room tips
  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank abnyc2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 May 2011

It's a good hotel, rooms are great, cleverly designed suites, but at the hotel restaurant which I visited because there was no room service menu in my room, I was appalled to receive pork bits placed on top of the my fish and have the manager say that was the chef's customary practice - no mention of it in the menu and I had to complain alot before they removed my charges for being served pork unknowingly! Likewise a visit to the tiny health club was disappointing give the sauna "needed a fuse installed" but no one could come change the fuse... pretty bad if you ask me, also no towels set out nothing. What's the point of advertising a spa if the equipment doesn't work... Very nice staff though.

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ACSACS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California, USA
Level 5 Contributor
73 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 3 May 2011

My friend and I just wanted to check out Milwaukee. Not only was the hotel really central- we could walk to good food and drinks (including the Safe House bar), but the service was exemplary. They have a London-style cab with which they will drop off and pick you up from nearby places. The guy gave us a 45- minute driving tour around Milwaukee- narrating it the whole time. We loved it- would definitely recommend them!

  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanielleK723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chicago
2 reviews
Reviewed 4 April 2011

I thought the hotel had a great location and the valet parking was excellent. All of the staff was friendly and helpful.

The room we had was really nice. It was a king size room, with the whirlpool tub, 2 tvs, couch and seating area. We were really happy with the room, until we tried to sleep.

There is some club or something across the street that pounds bass until 2 in the morning. We were on the 5th floor and this was loud. I could have zoned that out, but then whenever our heat would kick on there was a terrible loud pounding and clicking noises. So we slept terribly.

We tried to turn the heat up and then turn it off, so it would only run once and then be off. However it either is hot or cold air that will come up. So if you crank it to 75 for the night then want to go to bed at 70, it turns the air on to cool it down.

The next day we told them about this and there were supposedly going to fix it. They did not fix either the thermostat, or the pounding when the heat kicked on. And obviously they could do nothing about the bass.

So I would not recommend this hotel unless you can get a quiet room, which I would imagine there has to be a some. I think maybe towards the front of the building instead of the rear.

In addition to this, our closet had a terrible smell in in.

The pluses for me were the free valet, the 25 food/bar voucher and the free wi-fi.

I would stay here again, but only if I could have a quiet room.

Room Tip: Try and stay on the opposite side from the clubs.
See more room tips
  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thetr0se
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Milwaukee hotels
Downtown
The Pfister Hotel
The Pfister Hotel
#5 of 56 in Milwaukee
1,855 reviews
Downtown
Milwaukee Marriott Downtown
Milwaukee Marriott Downtown
#16 of 56 in Milwaukee
271 reviews
Downtown
InterContinental Milwaukee
InterContinental Milwaukee
#26 of 56 in Milwaukee
1,082 reviews
Show Prices
Show Prices
Show Prices
Downtown
The Plaza Hotel
The Plaza Hotel
#11 of 56 in Milwaukee
833 reviews
Historic Third Ward
The Kimpton Journeyman Hotel
Show Prices
Show Prices
Show Prices

Been to Hotel Metro? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Metro

Property: Hotel Metro
Address: 411 East Mason Street, Milwaukee, WI 53202-3702
Region: United States > Wisconsin > Milwaukee > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Milwaukee
#15 Romantic Hotel in Milwaukee
#18 Business Hotel in Milwaukee
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Metro 4*
Number of rooms: 62
Official Description (provided by the hotel):
This historic, Art Deco inspired, hotel is located in the heart of downtown Milwaukee's Art and Entertainment District. Our suites are not just spacious, they are HUGE! Our suites range from 450 sq.ft. to 750 sq.ft. and can accommodate up to four guests per room. We are located in the middle of a very walk friendly and restaurant rich neighborhood. We are very close to Lake Michigan's waterfront, the Milwaukee Art Museum, Harley Davidson Museum, BMO Harris Bradley Center and the Wisconsin Center. Hotel Metro is a Four-Star, full-service hotel and has been fortunate enough to have been recognized as "One of the Top Hotels in the World" by Travel & Leisure Magazine, as well as "Where to Stay" by the New York Times. Most recently, we were honored with the 2013 & 2014 Excellence Award from TripAdvisor. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Hotels.com, Booking.com, Expedia, TripOnline SA, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your Hotel Metro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Metro Hotel Milwaukee

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing