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“Good location, good staff,not so good rooms !”

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DoubleTree by Hilton Hotel Milwaukee Downtown
Ranked #8 of 56 Hotels in Milwaukee
Certificate of Excellence
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Good location, good staff,not so good rooms !”
Reviewed 15 May 2014

Location is very convenient in downtown Milwaukee.
Staff members were helpful too.
Our room had only one small window which made room really dark and it was depressing.
Bathroom was small and not very clean.
Closet door would not stay open ! Not a very good property.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bharat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilwaukeeGM, General Manager at DoubleTree by Hilton Hotel Milwaukee Downtown, responded to this review, 6 June 2014
Thank you for choosing to stay at the DoubleTree by Hilton Milwaukee Downtown. I am so pleased to hear that you enjoyed our excellent downtown location, and our very helpful team. However, I am disappointed to learn that other aspects of your stay were not up to expectations. We strive to provide all of our guests with 100% satisfaction, and I am truly sorry that this was not the case. If you would please contact me at 414-273-2950 and ask to speak with Jeff Welk, I would be happy to address the issue in more detail. Again, please accept my sincere apologies and I hope to get the opportunity to earn back your business.

Sincerely,

Jeff Welk
General Manager
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1,188 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
1 review
Reviewed 15 May 2014

The hotel was beautiful, convenience to downtown, very clean and I loved the chocolate chip cookie upon arriving. I would highly recommend this hotel. We also had free shuttle service to the Wisconsin Club.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank michaelgB1119HF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilwaukeeGM, General Manager at DoubleTree by Hilton Hotel Milwaukee Downtown, responded to this review, 6 June 2014
Hi Michael! Thank you so much for the wonderful five-star review, and for taking a moment to share your experience with other travelers. We take great pride in taking care of our guests, and I am so pleased you enjoyed our beautiful and pristine hotel, perfect location in the heart of Milwaukee downtown, and the cherry on top—our delicious warm chocolate chip cooks upon arrival. We are always looking for ways to go above and beyond in our guest experience, and I am glad that our team was able to accommodate you with a free shuttle ride to the Wisconsin club. Thank you again for your feedback, and we hope to see you back again soon!
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Milwaukee, United States
1 review
Reviewed 12 May 2014

Did not get the room i paid for! and was very un happy about this they did not do anything about this except give me a cot and my friends had to squeeze into this and was not happy about it. I was in charge of booking the hotel for my boyfriends birthday in Milwaukee and when we thought we were getting a 2bdr suite and walked in our room and did not see that, i was embarrassed because the room did not deliver and the room we got cost $330 i don't understand that at all !!! not worth it!!!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Meghan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilwaukeeGM, General Manager at DoubleTree by Hilton Hotel Milwaukee Downtown, responded to this review, 13 May 2014
Thank you for taking the time to share your feedback on your recent stay at the DoubleTree by Hilton Milwaukee Downtown. On behalf of the management and staff we'd like to thank you for choosing to stay with us. We strive to provide each guest with 100% satisfaction, and we are sorry to learn that you were dissatisfied with your stay. All of our suites are 1 bedroom with 1 King size bed and a parlor with 1 pull-out queen sized sleeper sofa, and I do apologize for any misunderstanding. Our management team appreciates and relies on our guest feedback to monitor our success and to understand any issues that needs our attention. I can assure you your comments will be addressed with our Front Office and reservation team. Thank you again for your valuable feedback. We hope we have the opportunity to earn back your business on future visits to the area.
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Milwaukee, United States
1 review
Reviewed 12 May 2014

I flew in for a 2 night stay and found the accomodations to be phenomenal. The lobby was under construction but the front desk staff went out of their way to make sure that we were comfortable. I got 2 cookies!!!! The breakfast buffet was a little pricy, but delicious! My wake up call was perfectly timed and the bed was soooooooo comfortable! Plus we were within walking distance of some great restraunts and shops.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Latonda Marie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilwaukeeGM, General Manager at DoubleTree by Hilton Hotel Milwaukee Downtown, responded to this review, 13 May 2014
Hello Latonda! Thank you for selecting to stay at the DoubleTree by Hilton Milwaukee Downtown while traveling on business, and for the excellent five-star review! We are very pleased you enjoyed our “phenomenal” accommodations, freshly baked chocolate chip & walnut cookies upon arrival, perfect location in the heart of downtown Milwaukee, and our delicious and extensive hot breakfast buffet in our convenient on-site restaurant, our Avenue Bar & Grill. We are glad that throughout our construction, our front desk went out of their way to make you feel as comfortable as possible! We hope you return on future visits to see our newly decorated lobby! Thank you again for sharing your experience with other travelers, and we hope to see you back again soon.
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Flushing, Michigan
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 May 2014

Our stay was short but the bed was SO comfortable, and the room was clean. Those are my two top priorities. The shower head and water pressure made me feel under attack as I took a shower, but other than that my stay was great! I'd return to this hotel for my next stay. (The bathroom on the HHonors floor are tiny, too. But can't complain about the basically wonderful free night's stay.)

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jenny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilwaukeeGM, General Manager at DoubleTree by Hilton Hotel Milwaukee Downtown, responded to this review, 13 May 2014
Hello Jennifer! Thank you for choosing to stay at the DoubleTree by Hilton Milwaukee Downtown, and for the wonderful review! We are very pleased to hear you enjoyed our clean rooms, and extra-comfy Sweet Dreams® beds! We are delighted to hear that you will return to our hotel on future visits, and we truly appreciate your continued loyalty. Thank you again for recommending our hotel to other travelers, and we look forward to your next stay with us!
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Milwaukee, United States
1 review
Reviewed 8 May 2014

We were here for a dance competition. The entire lobby area was under construction which made it pretty spartan, but the service, especially the front desk and valet area were exceptional. Restaurant is a little over-priced, but it was great to have the fridge and microwave in our room. Would definitely stay again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jennifer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilwaukeeGM, General Manager at DoubleTree by Hilton Hotel Milwaukee Downtown, responded to this review, 9 May 2014
Hello Jennifer! Thank for choosing to stay at the DoubleTree by Hilton Milwaukee Downtown while in town for the dance competition, and for the wonderful review! We are glad to hear that you had a great stay, and enjoyed the exceptional service provided by our team. In addition, we are happy you were pleased with the convenience of having a refrigerator and microwave in your room. We are thrilled to hear that you will definitely stay at our hotel on future visits! Thank you again for sharing your experience with other travelers. We look forward to your next stay with us, and we hope you’ll enjoy our newly renovated lobby!
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Ixonia, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2014

Wonderful staff! Outstanding breakfast! Clean and reasonably priced. I have frequented this hotel and it is always exceptional. The breakfast always has fresh cut fruit, different styles of eggs and other hot options. If they just had Krispy Kremes it would be perfect. They do have other doughnuts and bakery.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ronald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MilwaukeeGM, General Manager at DoubleTree by Hilton Hotel Milwaukee Downtown, responded to this review, 9 May 2014
Hello Ronald! Thank you for selecting to stay at the DoubleTree by Hilton Milwaukee Downtown, and for the fantastic review. As such a frequent patron to our hotel, we truly appreciate and value your loyalty, and we are very pleased to know that each stay has been exceptional! We are glad you enjoyed the wonderful service provided by our award-winning team, our pristine hotel (for which we won the Housekeeping Award of Excellence for 2013), our perfect location in the heart of downtown Milwaukee, and our delicious and extensive breakfast buffet in our convenient on-site restaurant, our Avenue Bar & Grill. Thank you again for sharing your great feedback with other travelers, and we hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Milwaukee Downtown

Property: DoubleTree by Hilton Hotel Milwaukee Downtown
Address: 611 W Wisconsin Ave, Milwaukee, WI 53203-1901
Phone Number:
Region: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Milwaukee
#6 Family Hotel in Milwaukee
#7 Romantic Hotel in Milwaukee
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Milwaukee Downtown 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
The DoubleTree by Hilton Milwaukee Downtown is perfectly located in the heart of downtown Milwaukee and provides the ideal location when visiting the Brew City. The Wisconsin Center is adjacent to our hotel while the Milwaukee Public Museum and the BMO Harris Bradley Center are just steps away. Our newly renovated rooms offer free WiFi, as well as a complimentary refrigerator and microwave. Enjoy breakfast, lunch, and dinner at the Avenue Bar & Grill and check out our seasonal sundeck patio. Our award-winning staff looks forward to welcoming you with our signature chocolate chip cookie to our fabulous hotel and the legendary city of Milwaukee. ... more   less 
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Also Known As:
Doubletree Milwaukee
Milwaukee Doubletree

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