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“Just okay” 3 of 5 bubbles
Review of Residence Inn Milwaukee Downtown

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Residence Inn Milwaukee Downtown
Ranked #14 of 55 Hotels in Milwaukee
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Just okay”
3 of 5 bubbles Reviewed 5 August 2014 via mobile

We were on a weekend get away and wanted to be downtown. The location of the hotel is it's best feature. It is on the river, and if you're lucky you may get a view-we did not. The parking is a bit of a pain on the one way streets below the hotel, but we didn't use it once we parked. The location is walkable to the Third Ward area, which has good food and shops. The check in was easy and the girls were nice, even gave my daughter cookies and a juice box. I asked for cookies for my son in the car and they gave me some. The room was ready and on the fifth floor. The room was big, as it is a "suite". The best thing was the full wall of windows, huge windows! Too bad we had the ugly side of the hotel. There was a kitchen, king bed, and sitting area with pullout bed. The room was pretty clean, but not immaculate. There were things that haven't been wiped down in awhile. There were scraps of leftover wrappers and things and the desk chair looked a bit grimy. My biggest complaint is that I booked the room for my family, which was indicated on the reservation and there wasn't any bedding on the pull out, or even pillows in the room. I found sheets in a bag and made the bed myself and had to call for pillows. They were nice about it, but something was overlooked. Breakfast was included with the room, and it was crowded. There were hot items like french toast, eggs and sausage as well as your standard continental items. the food was mediocre but you can't go wrong with cereal and a banana. The layout was poor and hard to get around. The worst part was the very unhappy worker whom cleared plates and refilled food. She really did not like her job. I even heard her say to a fellow worker, "one hour to go." Like she was being punished working for us people eating breakfast. Not the right industry for her. I felt like overall there were some nice front desk workers and maybe some unhappy or inefficient workers elsewhere. I felt like it was overpriced for the experience. Wish it was a little better, but it served our purpose just fine. I'd stay again if the rate was lower. Over 200 for this was not the best deal.

Stayed August 2014
Helpful?
Thank donnanne m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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444 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Colorado
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 26 July 2014

We had a horrible stay at this hotel. To start off with the rooms don't start until the 5th floor. When you get out of the show at the Riverside/Pabst Theater, there is a full hotel worth of people trying to get up the elevators. The elevators fill up and get overloaded and then the alarm goes off. Nobody will get off, because they have been waiting in line and fights start up. So you say, "take the stairs". Sorry, stairs are locked off because businesses have the first 4 floors of the building. The only way around this is to bribe an employee to bring you up the freight elevator.

Next comes there policy of doing anything possible to charge their smoking fee. They will find a reason to charge you this fee if they know you are attending a concert and have any signs of having a good time. They have a policy of bringing police to your room if they have any suspicion of something "illegal" going on, whether or not there is something illegal going on. I had friends woken up from sleeping and evicted at 3am because they were supposedly partying. They were asleep.

Call them and ask their policy on this. They will tell you this is their policy.

If you are there on business, this hotel might work for you, but I would never stay willingly at this hotel, for business or pleasure.

Stay away at all costs!

Room Tip: Stay at a different hotel. Tons of them within a half mile.
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  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
Thank Coloartist1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andi S, General Manager at Residence Inn Milwaukee Downtown, responded to this review, 30 October 2014
Thank you for taking the time to complete a review in regards to your stay in 2013 at the Residence Inn Milwaukee Downtown.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Milwaukee.


Sincerely,
Andi Salmon
General Manager
Residence Inn Milwaukee Downtown
asalmon@csmcorp.net
414-289-3501
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
miami,FL,USA
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

I stayed during 4 night for Summerfest, the hotel was sold out, and they gave me an updated suite as an elite gold member, corner view high ceilings, with a great riverview view, I was in the 5th floor the hotel is really big and nice, and the noise of the train tracks and boats didn't bother .
the breakfast was really good, the service and the people attending were very professional and nice. the location of this hotel was awesome, we walked everyday to summerfest 1 mile walk great excersize. great time, the lobby had a nice tv area where we were able to watch the FIFA soccer games, the service of the front desk was really god they were able tio get us taxis and make sure to get us other taxi to pick us up from The horny Goat which is a great restaurant. the location is very good you could walk thru inside the buildings to the mall, and avoid the noise of the traffic, I went while it was hot. I recommend this hotel because of the location and service.

Room Tip: go in a higher floor to avoid any train or traffic noise, it didn't bother us but some people ar...
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jackie08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

My gf and I went here in January to enjoy a weekend stay in Milwaukee. I was pleasantly surprised by the amount of space in the room (Studio, 1 King Bed With Sofabed). The kitchenette in the room was convenient and the view of the river closeby was fantastic too. There are enough restaurant and bars nearby to visit as well as the mall. Overall this is a great place for the price.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Trevor O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

We just returned from our 2 night stay here and were really happy we chose this place, the room was very clean, we had no problems with noise, we had a river view room on the 6th floor where we could also see some of the lake, the kitchen in the room was very convenient and the buffet breakfast was good, the location was perfect, we walked to everything and never took our car out of the garage. The bathroom could use some updating, there was a crack in the sink, and the towels are very thin and scratchy, but overall I do recommend this place.

Room Tip: Ask for a river view.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
48 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

Just back from staying here for a girls trip to Summerfest. Hotel is very clean. Bed was comfortable. The shower was very nice as were the fluffy towels. It was nice that the sink area was separate from bathroom so 1 could get ready while other showering--nice Paul Mitchell products too. Full size fridge wasn't needed for nite but handy to have. Breakfast was crowded even with some taking it back to the room. Good selection altho it was going quickly due to the holiday crowd. Some noise could be heard down the hall but not too much. The extra high ceilings give the room a more spacious feel. Parking is $15/24hrs in garage directly across the street. Friendly staff. Would definitely recommend this hotel. Also, walkable to fest and other downtown locations.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank cdwchgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Paul, Minnesota
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

For our son's wedding in Milwaukee, we needed about 15 rooms for out-of-town guests. Residence Inn's sales staff was extremely accommodating, per-room group price was better than just about any in or around downtown, rooms were big, sales staff made adjustments without complaint in run up to the event ... a very positive experience and I would recommend to anyone needing a group rate and home for a family event. We will visit Milwaukee often in the future, and will certainly consider the Residence Inn for our own weekend stays.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JayWeiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Milwaukee Downtown

Property: Residence Inn Milwaukee Downtown
Address: 648 N Plankinton Ave, 648 N. Plankinton Ave, Milwaukee, WI 53203-2900
Region: United States > Wisconsin > Milwaukee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Milwaukee
#12 Business Hotel in Milwaukee
#17 Romantic Hotel in Milwaukee
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Milwaukee Downtown 3*
Number of rooms: 131
Official Description (provided by the hotel):
Housed in the historic Marshall Fields building, the Residence Inn Milwaukee Downtown blends old-world splendor with modern amenities. Recently renovated, our downtown Milwaukee hotel is an all-suites hotel offering an incredible location. We're connected to the Shops of Grand Avenue and within walking distance to Midwest Airlines Center, the theatre district and Bradley Center. Whether relocating to Milwaukee or looking for a Milwaukee extended-stay hotel, you'll feel right at home. Choose from studio, one- or two-bedroom suites with full kitchens, luxurious bedding, flat-screen TV, wireless Internet, and separate living areas. At any time, visit our market, business center, and fitness center, all open 24-hours. Enjoy a complimentary daily breakfast buffet and social hour with food and beverages (Mon-Wed). Surrounded by many businesses and cultural attractions, the Residence Inn offers first-class service and friendly staff. ... more   less 
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Also Known As:
Residence Inn Milwaukee Downtown Hotel Milwaukee
Milwaukee Residence Inn

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