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“Room not ready” 5 of 5 bubbles
Review of Hilton Garden Inn Milwaukee Park Place

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Hilton Garden Inn Milwaukee Park Place
Ranked #17 of 54 Hotels in Milwaukee
Certificate of Excellence
Port Huron, Michigan
2 reviews
“Room not ready”
5 of 5 bubbles Reviewed 8 August 2012 via mobile

We are here with Briggs and Stratton power group for the night, our room not ready. The hotel put out a good spread for dinner, nothing fancy, but tasty! Every employee very nice and gracious. Would stay here again.

Stayed August 2012
Helpful?
Thank Mari L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Misty K, Manager at Hilton Garden Inn Milwaukee Park Place, responded to this review, 16 October 2012
I apologize that we did not have your room ready for you upon arrival, however I am thrilled that you enjoyed your stay with us. We hope to serve you again when your travels bring you back to Milwaukee.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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498 reviews from our community

Traveller rating
    259
    124
    74
    27
    14
See reviews for
129
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218
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
3 of 5 bubbles Reviewed 7 August 2012

We stayed at this hotel while in town for a Brewers game. The rooms were not ready when we checked in after 3:00 pm(6:10 pm). The room was not clean. We questioned the conditions at the front desk and were rudely handled by the front desk personnel. Seven days after we checked out the hotel the hotelthe fraudulently charged my credit card three times for the same amount. I reported them and it took 14 phone calls to reverse the charges. I would not recomend this hotel to anyone.

  • Stayed July 2012
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Jason3900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Misty K, Manager at Hilton Garden Inn Milwaukee Park Place, responded to this review, 16 October 2012
I am so sorry to hear about your experience at our hotel. I spoke with both the housekeeping and front desk teams to review your situation and to make sure that it doesn't happen again. I apologize that you did not experience an exceptional stay at our hotel. I am sorry that you experienced a billing error that required you to make so many phone calls to get corrected. I assure you that this is not a normal practice at our hotel and I apologize that a technological malfunction caused you so much trouble. We would love the opportunity to serve you again, so please feel free to contact me at the hotel to discuss how we can better serve you in the future. Thank you for your feedback and we hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 31 July 2012

We drove up north from Chicago for a graduation ceremony in Milwaukee and decided to say here. It wasn't too far from the downtown area so its proximity worked perfectly.The front desk clerks were nice but got a weird vibe from Clinton. It was a typical Hilton Garden Inn room. Everything was clean and the WiFi worked great. I still think the pillows are a bit hard and poofy for my taste so bring yours if you have that same issue. We ate at Allgauer's for dinner and wished they had a bigger menu selection but it was good. For breakfast we ate in this tent that the Hilton uses for events. Again decent Garden Inn breakfast, no complaints. They even allowed us to check out late to accommodate our schedule. Would stay here again.

  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank traveler429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
Level Contributor
180 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed 24 July 2012

This is one of those perfectly reliable hotels which meets all requirements perfectly, with no touch of interest or style. It's in a business park area, safe and completely boring. It was clean and comfortable, and my only complaint (minor) was a few women, probably from a wedding party, who had had a bit too much to drink.

  • Stayed July 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MarkLOlson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gobles, Michigan
1 review
4 of 5 bubbles Reviewed 18 July 2012

My two children and I stayed overnight on a short business trip. The first room we checked into had a musty smell, and when I informed the front desk, they were very gracious and moved us to another room. It didn't smell a lot better (however, I do have a sensitive sniffer), and I didn't want to move again. The room was clean, amenities were nice, complete with fridge, microwave and wireless internet. The pool was very nice, with a connecting workout room (small, basic but nice). I was disappointed when I realized that breakfast was not included in the $125 price, but was an option. I should have looked more carefully. Overall we were pleased.

  • Stayed July 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ridzoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 10 July 2012

One of my favorite places to stay on business! The staff goes out of their way to be helpful. Once, a vital package was delivered to one of my work assiciates' homes after our meeting (at the hotel) had started. Someone from the front desk actually drove to her house (over an hour, round trip) and brought the package to us. WOW!
They have a nice business center where you can print color copies (no charge). The grounds and rooms are meticulously clean and functional.
In addition to the folks who work here who go the extra mile, the bar an restaurant are surprisingly excellent! The food is fantastic and fairly priced. Order the French Onion soup - it comes with scissors ao you can "cut the cheese," i presume. Steaks to salads, everything tastes fresh and the selextions are way more interesting than your typical crappy hotel fare (no chicken nuggets!).
If you want to be conveniently located to downtown, this is not the spot for you. But, if you do business with a certain national retail chain who is headquartered near here, don't spend your company's T&E budget anywhere else.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Absynthe114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 July 2012

Stayed here while visiting family and friends in the area. The hotel seemed new. The property was very well kept. The room was very clean and very nicely appointed. I found the room to be spacious and had a mini-fridge and microwave. The beds were great. As other reviewers have noted this hotel is located in an office park and is not close to very many restaurants. There is a restaurant in the hotel that I did not try and a Ruby Tuesday restaurant fairly close. I did not find it at all hard to find. There are not many hotels located in this part of Milwaukee and if you do not mind a little driving to get something to eat I recommend this hotel.

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lnwolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Milwaukee Park Place

Property: Hilton Garden Inn Milwaukee Park Place
Address: 11600 W Park Pl, Milwaukee, WI 53224-3011
Phone Number:
Region: United States > Wisconsin > Milwaukee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Milwaukee
#11 Family Hotel in Milwaukee
#12 Romantic Hotel in Milwaukee
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Milwaukee Park Place 3*
Number of rooms: 184
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Milwaukee Hotel Park Place. Whether you are calling on big business in Milwaukee, attending a sporting event in Menomonee Falls or looking to host a Milwaukee event, we've got you covered!You'll enjoy free Wi-Fi, free parking and free fitness facility at the Hilton Garden Inn Hotel in Milwaukee, WI. Looking for a weekend retreat? Relax at our hotel and enjoy fine dining at Allgauer's on the Park Milwaukee Restaurant.When booking Milwaukee hotels, find great rates, specials and packages all online for the Hilton Garden Inn Milwaukee Hotel. We look forward to having you stay with us. ... more   less 
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Also Known As:
Hilton Garden Inn Milwaukee Park Place Hotel Milwaukee
Hilton Milwaukee
Milwaukee Hilton Garden Inn

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