I have traveled around the world many times and this was one of the worst hotel stays I have ever had. The facilities are new and thus nice but the level of service and attention to guest needs is appalling. When we checked in the desk clerk was talking to some intoxicated I assume wedding quests and made the comment that she would rather be partying with them. That evening our room was on the back side of the hotel and a number of people were outside by the "fire pit" area drinking, making noise, and with inappropriate language. At 10 PM I called the desk and was told that they would take care of the noise. At 11 PM I called again and was told they were sorry. At mid-night the noise continued. I sent an email the next week to the manager of the hotel expressing my concerns and disappointment and never heard a word back. Unbelievable. We later contacted the hotel because my wife thought that she left her jacket in the closet and was told that the manager would get back to us. Once again never heard a word. If the manager of the facility does not take notice, why would one expect their employees to be guest focused.
Nice place, but poorly managed.
- Official Description (provided by the hotel):
- The new state-of-the-art lobby at the Courtyard by Marriott Milwaukee Airport provides greater flexibility and choices for our guests. At the center of it all is The Bistro, your destination for a great Starbucks beverage, breakfast, or drinks and dinner during the evening. You'll also enjoy inviting, flexible spaces where you can work or relax, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard technology. Plus, our well-equipped fitness center, indoor pool and whirlpool will help you stay refreshed and energized. The Courtyard by Marriott Milwaukee Airport is centrally located to the Harley Davidson museum, Miller Park, Summerfest Grounds, and the Milwaukee Art Museum. We are also near many corporate offices including Caterpillar, Rockwell Automation, Johnson Controls, Krones and many others. Whether traveling for business or pleasure, your stay at the Courtyard by Marriott Milwaukee Airport is sure to exceed all of your expectations! ... more less
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