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“Beautiful but scary”

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Hilton Garden Inn Milwaukee Downtown
Ranked #1 of 56 Hotels in Milwaukee
Certificate of Excellence
GreenLeadersSilver level
Tallahassee, FL
Level Contributor
140 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Beautiful but scary”
Reviewed 30 May 2013

The building is stunning and interesting but the rooms were a little strange as they were retrofitted into this old bank/insurance company building. High ceilings, gorgeous windows and a quirky hallway with coffered wood panelling and the 3 original bank vault doors and mechanisms were very interesting. The problem was the staff. Although the concierge folks were outstanding, the security and front desk staff were useless when a man acosted one of our smokers after demanding a cigarette. The security guard was more interested in her putting out the cigarette than he was in the fellow who chased and grabbed her, who he's known for years. He gave him a cigarette and went outside with him, where the fellow proceeded to jump up and down in front of our window, waving and smiling to show he was harmless, which did little to calm the woman he acosted that was shaken badly by the experience. Vagrants can harass guests for cigarettes and chase them right into the hotel and grab them because they know the security guard? We then reported the incident to front desk staff, who asked US what we wanted THEM to do about it.

Room Tip: Southeast rooms are more interesting Do not go anywhere alone.
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Tallytraveler34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa F, General Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, 6 June 2013
Thank you so much for your feedback and we are glad that overall you enjoyed the hotel. The police were contacted and the person was reported by the security guard and escorted out. The vagrant was picked up. We spoke to the woman who was shaken and she said she gave the vagrant a cigarette to appease him. We do keep our doors locked at night and do everything in our power to keep our guests safe. Please feel free to contact me at 414-271-6611 if you would like to talk about this in more detail or share additional feedback. Thank you for your time. Kind regards, Lisa, GM.
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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
Date | Rating
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English first
Green Bay, Wisconsin
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 May 2013

The room was wonderful, very clean, bed was comfortable. Wi-fi was very important to have but it could have been a little better but served it's purpose. The noise at 6 am is the only complaint. We had to listen to the garbage truck for about 20 minutes. I think they should be telling their customers of the possibility that we might run into that with our room and let us have a choice if we still wanted to stay in that particular room. The bar/restaurant was excellent! We were very surprised that the prices were reasonable and the food was very good. We also took dessert back to our room which was absolutely excellent. Overall our stay was nice.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kristin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bremen, Germany
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 May 2013

From the outside this hotel is already impressive as it is in a nicely kept historic building right in the middle of the downtown area. The historic 3rd ward with all the great bars and restaurants is just a quick walk away. Parking is right across the street, they offer valet but self parking is very easy as well. I-94 is easily accessible. The breakfast buffet in the morning offers a nice selection and eggs are made to order. As the area is not very big tables might be all taken at the famous breakfast times, however the bar offers seating in case you travel alone.
Rooms are good sized with a fairly big bathroom and are clean and well kept. Certainly a good address to stay downtown Milwaukee.

  • Stayed April 2013, travelled on business
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    • Location
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Helpful?
Thank Freizeitmokel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, NV
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2013

Beautifully renovated hotel in excellent location. Spacious rooms. Clean and quiet. Service ranged from excellent down to poor. Housekeeping never cleaned our room during a 3 day visit. We complained, but complaint was not dealt with. Some other staff were helpful; others seemed indifferent.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank TomT403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Rapids, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 May 2013

Great Overall Experience. HGI is perfectly located in Downtown Milwaukee. Walking distance to Lake Michigan and all of the activities. Centrally located to many of the best restuarants and Bars in the Downtown area. Access off the Highway is very easy. I would rate it a 10 out of 10.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Todd H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northridge Ca
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 13 May 2013

Our Family stayed in this hotel to attend a family funeral as we are all from out of town. The building was formally a bank, abandoned and neglected for years. Hilton bought and beautifully restored this building into a hotel making it look like an original art deco hotel from the 1900's. We had a room on the first floor which is very secure. You had to go thru a secure door first then enter the hallway where the individual rooms were located. The rooms were beautiful with 20 foot ceilings, very very comfortable beds and pillows. No view because we were on the first floor facing a dark alley but I really didn't care. The breakfast is $9.95 for a breakfast Buffet and full omelet bar which is reasonable for a downtown hotel. The staff is the best I have ever been around from the front desk to the bartender to the valet who takes and gets your car. Valet parking only $24.00 a day but the hotel rooms were very reasonable for a downtown hotel. If I am ever in Milwaukee again, I will definitely stay here.

Room Tip: If you want a view ask for a room above the first floor.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TereseW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa F, General Manager at Hilton Garden Inn Milwaukee Downtown, responded to this review, 6 June 2013
Thank you for taking the time to write your review. We are so happy that you enjoyed your experience here. The team is always striving to exceed expectations. Have a wonderful summer. Kind regards, Lisa, GM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedarburg, Wisconsin
1 review
Reviewed 12 May 2013

My husband and I recently spent a night at the hotel and absolutely loved it! The service was fabulous, the people were nice and very helpful, and the hotel itself is STUNNING! The neighborhood is lovely, and there are TONS of restaurants to try in the 3rd Ward right down the street. We would go back there in a second the next time we need a night away!

  • Stayed May 2013, travelled as a couple
    • Value
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    • Service
Helpful?
Thank Kat W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Milwaukee Downtown

Property: Hilton Garden Inn Milwaukee Downtown
Address: 611 N Broadway, Milwaukee, WI 53202-5002
Phone Number:
Region: United States > Wisconsin > Milwaukee > Downtown
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 56 Hotels in Milwaukee
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Milwaukee Downtown 3*
Number of rooms: 127
Official Description (provided by the hotel):
Exploring downtown Milwaukee is easy when you stay at the Hilton Garden Inn Milwaukee Downtown. Right in the heart of the city, everything is nearby this hotel, situated in the historic Landmark Building. One of the closest hotels to Summerfest Grounds & the Marcus Amphitheater, This hotel is also near the U.S. Cellular Arena and Frontier Airlines Convention Center. Milwaukee Art Museum, Lakeshore State Park at the Lake Michigan Lakefront are also within minutes from the hotel. Plan your next event at our hotel. Our beautiful decor creates the perfect setting for any special event, weddings and meetings. Complimentary internet is included with all stays and an onsite restaurant provides convenience when lodging with us. ... more   less 
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