Went to the firefly urban bar on a Wednesday night at 6:00pm. There was only 2 tables occupied and the bar was maybe a quarter full. We sat in the dining area since we had a toddler in our group of 3 adults. we were seated by a hostess and were told that happy hour was almost over do we had better order fast if we wanted to save some money. Kind of an odd thing to say since we weren't sitting in the bar. Service was terribly slow from a 15 minute wait for our drinks to a 45 minute wait for our main dishes. We did order 2 apps which took quite a while to come out . While we were waiting for our food , trying to distract a hungry toddler, her cup of milk got knocked over onto the table and the carpeting. There was no one around to help out so we grabbed our cloth napkins to try to clean up the mess. When our waitress did show up she didn't seem too concerned about it. I tried to tell her to get the wait staff to clean up the milk on the carpeting, she never reacted to my suggestion only asking if we would want another milk. She just turned around and left the mess there. I finally went to look for the manager to discuss the situation and even he had no desire to deal with the situation. He told me they don't have a wait staff and it's up to the waitresses to clean up tables etc. I asked him to please bring over something to wipe up the mess. He never did anything about it. We ended up grabbing cloth napkins off other tables to wipe up the best we could, I couldn't believe the lack of concern of the employees. The manager told me no big deal since they frequently clean the carpeting but I found that hard to believe since the carpeting looked absolutely filthy. We were told the our waitress was new but there was no excuse for her behavior. The meals were good but the wait plus all the other issues make it impossible to give a good review. The whole experience was like something out of the twilight zone, and not in a good way.