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“Ask Questions before you leave the desk at check-in”

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AmericInn Lodge & Suites Monroe
Ranked #2 of 3 Hotels in Monroe
Certificate of Excellence
Youngstown
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Ask Questions before you leave the desk at check-in”
Reviewed 27 May 2014

The room was nice and roomy, but all fees are not mentioned without specifically questioning the desk clerk at check-in. Any additions to just getting a room, ask if there is a fee and get all charges in writing at check-in to save confusion when you leave.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
2 Thank Dale S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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191 reviews from our community

Traveller rating
    94
    54
    25
    9
    9
See reviews for
70
53
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
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English first
Sterling
Level 5 Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 May 2014

We have stayed at this Americinn several times. Each time the staff has been very friendly and the check-in and out very fast. This time we did not use the breakfast services but in the past it has been good. The only suggestion to the hotel would be to start using fitted bottom sheets. The flat sheet do not remain in place.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank OrisD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis
1 review
Reviewed 21 April 2014

Very Pleased with my stay at the Monroe, Wi, AmericInn. Clean, comfortable, quiet accommodations. Well worth the money. I would definitely stay there again when I am in the area. Staff were pleasant and helpful.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Patricia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dixon, Illinois
Level 6 Contributor
102 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 April 2014

We arrived early, the staff had no problem letting us check in to our room before the check in time. Very nice place, everyone was polite and helpful. It is in a great location. The Jacuzzi rooms are excellent, best value around!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank 833Christine_B_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medford
2 reviews
Reviewed 31 March 2014

The AmericInn Lodge and Suites in Monroe, Wisconsin is a wonderful place to stay while visiting the area. We frequently return to visit family and always stay here. We have never had a bad experience.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Catherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 March 2014

We booked a reservation over a month in advance for our son’s hockey tournament. Upon arrival we were informed that the 2-room suite we had initially reserved was no longer available and all they had left was a downgraded 1-room suite. Apparently the previous night a hotel guest (another parent on the hockey team) deciding he wanted to upgrade his room; was allowed to examine the hotel roster to see who was in the room he wanted, and was allowed to upgrade to the room we had booked. This guest told the hotel clerk, Jessica, that he knew us and that we wouldn’t mind (we minded). Without contacting us first, she switched the 2 rooms; giving him our 2 room suite and leaving us with his 1 room suite.

Upon check in we were told this story by the day clerk, Traci, we fully expressed our dismay; that we totally disagreed with any type of switch and that we could not believe the hotel staff had allowed it. The employee said she felt really bad but there was nothing she could do. She stated that she would talk to her manager asap and find a way to make things right.

The next morning, we charged full price for our 1 room suite and told to have a nice day. Neither of the employees Traci or Jessica, nor a manger, has ever bothered to contact us – either during our stay or as a follow-up.

We were completely dumbfounded that the employee would have the audacity and poor judgment to divulge our personal information to another guest. Since when is it OK for a guest to take another’s guests room without notifying AND receiving permission from the initial reservation holder?

Follow up – before posting this complaint online we called the corporate office to alert them to the matter. They seemed concerned and said they would have the manager from the Monroe location contact us asap. The Monroe, WI AmericInn manager, Selena, contacted us by email with a very generic canned response. She even had the nerve to say that she was not aware she was supposed to follow up with us regarding the situation! She denied anyone was allowed to look through the hotel roster – which we know IS what happened – and she also stated that we received a discount on the room, which we did NOT – we paid full price for the room we were given. The only mention she made of any wrong doing was that they switched our room without our permission and that she would use this as a learning tool for her employees.

Traveling can be stressful enough as it is, but to arrive at your destination only to find your reservation to be more of a suggestion, rather that what is really available, can be more than frustrating for multiple reasons. Needless to say we will not ever be returning to AmericInn as we value our privacy and apparently they do not.

Room Tip: No such thing - you'll be lucky to get a room at all - even if you reserve over a month in advan...
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Belle919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DickJane82, Owner at AmericInn Lodge & Suites Monroe, responded to this review, 2 April 2014
First of all we apologize for how your reservation was handled. Unfortunately the front desk was a newer employee, and was convinced by the other guest that both parties knew each other being in the same hockey group. The other party reassured her the arrangement would be ok and implied it had been discussed as they were best friends. Obviously it was not and we are very sorry this happened. The front desk girl who made the error realizes this as well and has expressed her apologies and taken full responsibility. We do understand the frustration you must have felt when the room type was changed.
Concerning the personal information of our guests, we don't allow any personal information to be divulged with anyone. The desk clerk did not show any of our guest's information. We didn't even have a roster to show. I think some of the confusion may be in the fact that there was a room block. The hockey group had a block of rooms and as with any block whether wedding blocks or sport's blocks, the person making the block will verify who is in their block. From reading the log books and our discussions with all the staff, the only information ever given was a list of the players to the hockey coach in their block of rooms. This list only shows a name, arrival date and departure date and nothing else.
We've verified that the room you stayed in was discounted and the manager did offer a discount on your next stay. We have looked at what the manager has given thus far and we will be contacting you in the next few days to discuss the matter further. The manager was not aware that you wanted to receive a call from her. However, we know she did send an email discussing the information. Again we are very sorry for the experience you had and are making every effort to assure something like this does not happen again and want you to rest assured personal information is guarded very carefully.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marengo
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 March 2014

Great location. Room (Queen Suite) had good space. Breakfast was good, coffe was always good (morning or night). Our only regret was not taking the advise from the staff for a steak dinner and the sofa sleeper.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Pam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AmericInn Lodge & Suites Monroe

Property: AmericInn Lodge & Suites Monroe
Address: 424 4th Ave, Monroe, WI 53566-1036
Phone Number:
Region: United States > Wisconsin > Monroe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Monroe
Price Range (Based on Average Rates): ££
Number of rooms: 54
Also Known As:
Americinn Hotel Monroe

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