We had several family members camping here, including two families who rented campers from the campground. THE OWNERS NEVER EMPTIED THE GRAY OR BLACK WATER IN THEIR CAMPERS BEFORE WE ARRIVED! They then proceeded to interrogate our family members as to how many showers they were taking, how long the showers were, etc. The water was barely on in the shower and/or the toilets were flushed less than 5x before the water/sewage started backing up. DISGUSTING! Also it was about 42 degrees overnight. One of the units had no heat. The owners solution was to give a $20 gift certificate to their dilapidated camp store. The playgrounds are not only outdated, there are sections of fence falling down and the gate is literally falling off of the hinges on the older kids' play area. The "beach" consists of a section of sea wall that fell out-that's your foot access to the water. There is not a pet beach. It's the area between two sections of dock. We reserved a pontoon from them. All communication was via email. On the morning of, it was 42 degrees. I went in and said we had decided against going out. They NEVER mentioned that the ($100!!!!!!!!) deposit was non-refundable. The lady in the office kept saying "I will have to say what "he" wants to do about it." Finally I said "Who is this "he"? Please get him out here." "He" eventually came to our campsite and claimed that we spoke to them via phone and that we were given this information. What???? I showed them the email where they said "We have you down for the pontoon on _____ day for the hours of _____." He said they can't take reservations via email. Well, their mistake - I did everything regarding the pontoon via email and I will be showing the BBB those messages. There is litter all over the campground, their garbage dumpsters are overflowing (they probably don't have them emptied every week to save $$$), they have a visibly bad roof on the main building and on the shower house by the water, there is some sort of storage spot behind the main building for perhaps lawn mowers, tools, wood for repairs, small machinery, etc. that is supposed to be concealed by a wooden fence, however it has fallen over. They have projects started all over the place that aren't finished..... The place is completely over grown and run down and the saddest thing of all is that the owners don't care. They are clearly a sedentary bunch - when they come out they are on golf carts, and they don't do anything during their rounds in terms of taking care of the place. If I drove several hours and had the choice between saying here or driving several hours back home -I would go back home. It's that bad.