On Saturday September 16, 2006 I rented the 'party room' (may also be known as the conference room) at the Sleep Inn in Mukwonago, WI for my daughter's 14th birthday party at the rate of $149.99 per night. We arrived at 2:00pm, the condition of the room left much to be desired, the sliding bathroom door did not close, the chairs in the room were soaked, and there were bugs in the bathroom and in two corners of the main room. I contacted the front desk clerk about our concerns she indicated that she would notify the manager when he arrived. I contacted the desk later that evening and she indicated that the manager had not yet arrived and that there was nothing she could do. The next morning as I was loading up my vehicle I was confronted in the hallway by the manager. He indicated that my daughter and/or her friends had damaged two table covers the previous evening and that I would be charged for them. I asked him when this happened and did he know for sure the damage was caused by the girls in our room and he indicated that they were not like that the previous day and it had to be the girls that did the damage. I told the manager that if the girls had caused damage that I would address it and would take care of it. I then asked him about our room concerns and he just walked away. When I went to check out of the room (10:16am), the manager told me that 'my kind' was not welcome in his hotel and I should not return. His exact words were "we don't want your kind here, you are not welcome back at this hotel." I am a Hispanic female. He then proceeded to tell me that he was charging me $200 for the table covers, yes, that was in addtion to the $149.99 for the filthy room with the wet seats, bugs and bathroom door that wouldn't close. I asked him how he came up with that figure and he indicated that the charge is for a complete new set as they are a matched set. The table covers are 4' square pieces of vinyl with a ¼" sewn edge. I told him that it was unfair to charge me for a complete set when there were only two covers damaged and he could not confirm that my girls were the ones that had caused the damage. Because of his racist remarks and blatant attempt to take advantage of me I was no longer willing to pay for damages that he could not prove were made by the girls staying in my room. I told him that I would not authorize the $200 charge. When I asked him why he never addressed my concerns about the condition the room was in when I checked in the previous morning he stated "it's a party room it's supposed to be like that" At 11:15am I returned to the hotel with my husband, we photographed the covers and noticed that all 5 covers were aged, soiled through the back & the vinyl fabric on top was ripped or nicked in several areas on all covers. I had then asked the manager if he had charged his previous customers for damages as it was obvious that there was 'damage' to the other 3 covers as well. He did not respond. He once again made reference to not wanting 'my kind' in his hotel. After searching the Internet I found at least one other client of this hotel with similar complaints, it appears that this owner makes a habit of providing poor accommodations and attempting to over charge their customers. Buyer beware, I know it's not always possible to check out the establishment before you stay there but do your research before you book. Had I seen the other reviews online I would have opted for another hotel in the area.
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- Also Known As:
- Sleep Inn Mukwonago