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“Wonderful, caring and thoughtful”

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Best Western Premier Bridgewood Resort Hotel
Ranked #1 of 4 Hotels in Neenah
Certificate of Excellence
GreenLeadersBronze level
Reviewed 18 August 2014

The Bridgewood staff service was remarkably pleasant and gracious; our guestroom was lovely and the restaurant exceeded expectations! Both dinner and breakfast were excellent and the servers were efficient, knowledgeable and friendly. it's understandable why they have acquired so many awards!

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Julie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert D, General Manager at Best Western Premier Bridgewood Resort Hotel, responded to this reviewResponded 23 August 2014

Dear Julie F,
Thank you for your review of a recent stay at Bridgewood. We are very proud of our restaurant and staff and pleased that you enjoyed the experience there. We will happily pass your comments on to them. Thanks again.
Bob Dove
General Manager

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Reviews (657)
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379 - 385 of 657 reviews

Reviewed 17 August 2014

While the property is nice and clean, it is the staff that sets this apart from all other hotels in the area. Would highly recommend the this property to anyone traveling on business or pleasure. Kudos to the Best Western team!

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Best Western
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert D, General Manager at Best Western Premier Bridgewood Resort Hotel, responded to this reviewResponded 23 August 2014

Dear James R,
Thank you for your kind words regarding our staff at Bridgewood. We appreciate your business and loyalty.
Bob Dove
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014 via mobile

Charged me $250 for smoking in a room. The problem with that is I did no such thing. The manager will not listen at all, and only says, "you did it!", and, "We are charging you!" Walked down 2 flights of stairs numerous times to smoke (on camera) in my 14 hour stay there (10 of which I was sleeping and over an hour in the restaurant). Yet somehow managed to destroy the room. I'm sure a room was left in a state of disrepair, but it surely wasn't mine, and now I am being robbed. Thanks Bob at Bridgewood.

Stayed: August 2014, travelled as a couple
1  Thank Christian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert D, General Manager at Best Western Premier Bridgewood Resort Hotel, responded to this reviewResponded 16 August 2014

Dear Christian O,
Thank you for your recent review of your stay at Bridgewood. I understand that you said you did not smoke in the guestroom, but the photographic facts would indicate that you or someone in your party did smoke in the room. Photos of ashes on the window sill along with an empty cigarette pack (which your sister said was the brand you smoked) as well as the need for housekeeping to deep clean everything - plus remove and replace the refrigerator because of the smoke odor provide strong evidence to the contrary. As I reminded you in our phone conversation, which became obscenity laced on your part, you initialed the area on the registration form, agreeing to pay a $250 cleaning fee if anyone smoked in your room.
Respectfully,
Bob Dove
General Manager

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Reviewed 15 August 2014

If you think all Best Westerns are the same, your wrong. This is a quality hotel that is well kept and managed by caring and thoughtful staff. From the front desk to the waitress in the restaturant they went above and beyond. The rooms are beautiful with all the amentities.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Best Western
Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert D, General Manager at Best Western Premier Bridgewood Resort Hotel, responded to this reviewResponded 16 August 2014

Dear Steven M,
Thank you for recognizing our BW PREMIER property as the highest level of Best Westerns. We hope you'll return often to enjoy our hospitality.
Bob Dove
General Manager

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Reviewed 12 August 2014

We stayed here for our wedding night and got a free night for our 1st Anniversary. We were very happy with our stay both times! I would definitely recommend this hotel for people who are staying in the area and would also recommend the venue to those getting married in the Fox Valley!!

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Zack & Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert D, General Manager at Best Western Premier Bridgewood Resort Hotel, responded to this reviewResponded 16 August 2014

Dear Zack & Sarah P,
Thank you for commenting on your anniversary stay at Bridgewood. We always enjoy welcoming our wedding couples back for a complimentary overnight on their first anniversary and are glad everything met your expectations.
Bob Dove
General Manager

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Reviewed 9 August 2014

Upon check in the person working at the counter was EXTREMELY rude! He kind of ruined my night with his terrible attitude! Other than that we enjoyed our stay. Very clean and comfortable room. The kiddos enjoyed the pool and we had a great time!

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Best Western
Thank Lexi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert D, General Manager at Best Western Premier Bridgewood Resort Hotel, responded to this reviewResponded 16 August 2014

Dear Lexi M,
Once again I want to apologize for the attitude and lack of professionalism you experienced at our hotel. Superior guest service is something we strive to create everyday and I am sorry we failed in the incident with you. I appreciate your feedback and the entire team at Bridgewood will continue to work hard so that these occasions will not reoccur.
Bob Dove
General Manager

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Reviewed 7 August 2014

Great Staff, all made daughters day Wonderful. Staff reacted Quickly when rain came and they had to move everything inside. Food was very good, everyone at hotel went out of their way to please. Great Service, would highly recommend.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Best Western
Thank Catherine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert D, General Manager at Best Western Premier Bridgewood Resort Hotel, responded to this reviewResponded 16 August 2014

Dear Catherine N,
Thank you for recognizing the Bridgewood staff for a job well done. We're pleased that the wedding reception was a success and proud to have played a role in that outcome.
Bob Dove
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Premier Bridgewood Resort Hotel

Address: 1000 Cameron Way, Neenah, WI 54956-9807
Phone Number:
Region: United States > Wisconsin > Neenah
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Neenah
Price Range: £75 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Premier Bridgewood Resort Hotel 3*
Number of rooms: 95
Official Description (provided by the hotel):
Best Western Premier Bridgewood Resort Hotel is a full service hotel with 95 guestrooms, adjoining conference center, and a family friendly restaurant & lounge with an outdoor patio. The conference center hosts countless corporate meetings and events, as well as over 100 wedding receptions annually. Amenities include a nine hole golf course, 18 hole miniature golf course, two platform tennis courts, aquatic fun center with four pools, business center, sundries store and off premise catering options. Enjoy walking/bike trails on the property and adjoining city trails. Beginning in June of 2017,our hotel will be offering complimentary bicycles for guests and a limited number of pet friendly guestrooms. ... more   less 
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Also Known As:
Best Western Premier Bridgewood Hotel Neenah
Best Western Neenah
Neenah Best Western
Best Western Bridgewood Hotel

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