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“Fantastic customer service, beautiful facility, gorgeous rooms”

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Holiday Inn Express Hotel & Suites Milwaukee-New Berlin
Ranked #2 of 3 Hotels in New Berlin
Detroit, Michigan
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Fantastic customer service, beautiful facility, gorgeous rooms”
Reviewed 23 July 2012

This is part two of our stay in greater Milwaukee. For the first part, please see my review for the Wauwatosa HIE for the same month.

After our horrible experience with the staff at the previously mentioned HIE, we called the New Berlin hotel. The man on the phone was very understanding of our dilemma and offered to help us out. When we arrived, the gentleman at the desk said that even though he wasn't at fault for our treatment at the other hotel, he apologized and even helped us out by giving us two rooms for a reduced rate. I can't begin to tell you how kind and helpful he was. The facility looks brand new, the rooms were gorgeous, spacious, and clean. When we needed an extra key because we locked them in the room, the staff was gracious and joking. All in all, a wonderful stay. This is what I expect from a Holiday Inn Express. Worth the few extra minutes drive time to stay here. Thank you for everything!

  • Stayed July 2012, travelled with family
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Helpful?
1 Thank Spirit7759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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106 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Any
English first
Colorado
Level Contributor
74 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 May 2012

I stayed here several days in May 2012. The entire hotel has been refurbished. It is like new. Cleanliness is superb, staff and front desk personnel are helpful and customer friendly. The breakfasts are superb.

One of my pet peeves was Not there! The desk chairs were superb. The use of a laptop at the desk was perfect because of the excellent ergonomic chair.

This is a superb hotel and I would highly recommend it and I will certainly stay again if in the area.

Room Tip: Request away from the interstate to avoid noise.
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  • Stayed May 2012, travelled with family
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Helpful?
1 Thank johndeereguy59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, Michigan
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 May 2012

Our stay at the New Berlin Holiday Inn Express was very pleasant. The staff was friendly and the hotel was very clean, spa-like decor in rooms, very comfortable beds, a complimentary hot breakfast and nice amenities which include a pool and exercise room. The location is perfect for getting around the Milwaukee area and into downtown. Locally, there are several shopping centers and a variety of restaurants. I would stay there again.

  • Stayed April 2012, travelled as a couple
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Helpful?
Thank Joyce P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Green Bay, Wisconsin
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 April 2012

Shower curtain was sour smelling when I got there. They fixed that right away and then the remote didn't work so they fixed that. Then everything was fine and comfortable. The front desk staff was less than enthusiastic, but took care of things. Don't remember seeing a smile from any of them.
The location is great. Easy on and off the highway.

  • Stayed April 2012, travelled with friends
    • Value
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Helpful?
Thank liz53012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oconomowoc, Wisconsin
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 April 2012

My wife and I needed a room near the park and ride, we were being picked up at 730 am to attend the home opener baseball game. The hotel was next to the park and ride, the expressway,some stores and fast food places. (Two chicken wing restaurant/bars for after the game, we went to Quaker Steak and Lube which was fun.) The room was big enough, clean, medium size fridge, and a very good breakfest included. Staff, friendly and efficient. All constuction must have been completed, we didn't notice any. Would stay again if needed a place in that area.

Room Tip: Check in was at one end and our room was at the other, alittle bit of a walk between. But to close t...
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  • Stayed April 2012, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank kellyjohn_wisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, IL
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 12 March 2012

Very good location for where I needed to go for work. However, if you want a five star palace - that's a work in progress. The hotel is undergoing construction (1/12). While the construction didn't not directly affect me, it may be disturbing to some travelers. Breakfast was sufficient, staff was very helpful and friendly, and rooms were decent. This is a business/layover hotel.

  • Stayed January 2012, travelled on business
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Helpful?
Thank dabears-mv81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando
Level Contributor
298 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 29 February 2012

I have stayed at this hotel on a number of occassions. It is very convenient to highway 43, right off the exit. It is quiet and exceptionally clean. They are in the process of renovating the rooms yet again, so it is even better. My room had new carpet, new upholstered furniture and new paint, flat screen tv and great lighting. I highly recommend this hotel and it is good value for the price.

Room Tip: Rooms on the non-highway side are a little more quiet, but all rooms are pretty good.
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  • Stayed February 2012, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Floridagator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Milwaukee-New Berlin

Property: Holiday Inn Express Hotel & Suites Milwaukee-New Berlin
Address: 15451 W Beloit Rd, New Berlin, WI 53151-7448
Phone Number:
Region: United States > Wisconsin > New Berlin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in New Berlin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Milwaukee-New Berlin 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
**We are a 100% non-smoking facility** Welcome to the Holiday Inn Express Hotel & Suites Milwaukee New Berlin located off highway I-43 exit #57 at the Moorland Road and Beloit intersection. At the Holiday Inn Express Hotel and Suites Milwaukee/New Berlin, we are within minutes of the New Berlin Business Park, as well as the Westridge Business Park. Conveniently located just 11 miles from the Milwaukee General Mitchell International Airport our hotel features 101 guest rooms with king or two queen beds, with suites including sofa sleepers, microwaves, and refrigerators. At the Holiday Inn Express Hotel and Suites Milwaukee/New Berlin we make your stay convenient with our Express Start breakfast, free local calls, free wireless high-speed Internet access, upgraded bath and linen amenities, hair dryer, and in-room coffee makers. After a long day we offer indoor heated pool and a relaxing whirlpool. Other great features include a fitness center and guest laundry facility. For evening dining, Quaker Steak & Lube Restaurant and Bar is right next door. Come stay at the Holiday Inn Express Hotel & Suites and experience what we have to offer...You will not be disappointed! ... more   less 
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Also Known As:
Holiday Inn Express New Berlin Hotel New Berlin
Holiday Inn New Berlin
New Berlin Holiday Inn

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