Checked into our room and realized that the sink faucet was broken. We could only get warm and hot water and was unable to turn the knob to get cold water. Called the desk and they said they didn't have any one on the property to fix it and it would mean calling a plumber. They offered for us to go down to the desk and get a couple of bottles of water! (which they gave us a couple of dollars to get from the pop machine dispenser!) We wouldn't have minded the broken bathroom sink faucet if we would have been offered a slight discount on our room--with taxes, etc., we paid over $150.00 and didn't have a sink faucet that worked. I don't think our request was that unreasonable, but after many eye rolls by the desk attendant as to why we weren't happy with the bottled water solution, they offered a future night stay with them--sorry, but not interested! The rooms are tired and in definite need of updating. And when they said they were going to be sold out the night we checked out, that tells me they were going to sell that room with a broken faucet again! A summer tourist area, full houses, but no engineering staff on site?! Sorry--not worth the cost of the room we had to pay!
- Also Known As:
- Chalet Landhaus Hotel New Glarus