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“The Rudest Staff I've Ever Encountered”

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AmericInn Hotel & Suites New Richmond
Ranked #1 of 3 Hotels in New Richmond
Certificate of Excellence
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“The Rudest Staff I've Ever Encountered”
Reviewed 5 February 2012

Booked a suite two weeks in advance, room was given to someone else when we arrived. Was given a room the size of a cracker jack box for 4 people, with a bathroom the size of a spiffy biff.

The staff was rude the entire time. Talking on the phone with friends while we were waiting to get stuff corrected. The lady behind the desk actually snapped at me. I would never recommend this hotel to anyone. Stay elsewhere.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AvidTraveler81_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nramericinn, Manager at AmericInn Hotel & Suites New Richmond, responded to this review, 8 February 2012
Unfortunately, sometimes errors are made during booking . In this case, the reservation had inadvertantly been made for a Poolside double, which has two queen size beds, and not the Queen Executive room which has two queen size beds and couch. The only difference in room types was the absence of the additional seating area. Everything else about the room and amenities are the same. The customer was also compensated monetarily for the inconvenience and given a heavily discounted rate. As for the desk clerk talking to her "friend," that "friend" was a guest that stays more than 30 days a year at this faciliy, that had called to let us know about the loud inconsiderate guests who were staying in the poolside room next to him the night prior and was wondering what we could do to assure him he wouldn't have another sleepless night. Our guests are and have always been our number one priority and the staff at this facility do everything they can to insure our guests a great stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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164 reviews from our community

Traveller rating
    110
    38
    9
    4
    3
See reviews for
71
19
7
35
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Lincoln, Nebraska
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 November 2011

We needed a one night stop in New Richmond, and luckily we choose this location. The staff were very nice, the room and commons areas were very clean, and the breakfast choices were ample. We will definitely try this chain again in other cities.

  • Stayed November 2011, travelled with friends
    • Value
    • Rooms
    • Cleanliness
Helpful?
Thank jclark1421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rjdtba
Level 5 Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 31 October 2011

Stayed at the hotel recently for a family gathering....There is not much to choose from in New Richmond.....The hotel was clean, rooms and beds were good and the people at the desk were friendly and helpful....The hotel rooms and hallways could use an update....dark.....a bit dated....Bathroom could use some updates, especially the sink/counter areas....Typical breakfast in the AM provided......For the money, it was more than adequate and in a good location...For the less than $100 price with breakfast, it was a good value.....no bedbugs!! which is a great worry to me when considering most hotels these days!...I'd stay here again and I am picky.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rjdtba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 October 2011

This is my third stay this year at this hotel. It's a solid value with everything I like in a hotel. Rooms are spacious, have a comfy chair or couch, microwave and fridge in the room, good tv channel selection, thick walls to keep noise low, comfy beds, good breakfast and super nice staff (Alex is a gem!) The only drawback is there's no fitness room.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank garblefritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level 5 Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 October 2011

There are few hotels in the area of New Richmond, WI, a mid-sized town about an hour NE of Minneapolis. The best one around is the Americinn. The staff is very attentive and helpful, the rooms are huge, and the beds are comfortable. What else can you ask for at prices well south of $100? Even the free breakfast is good. They have one of those self-serve wafflemakers - delicious! Fast check-in and check out is standard. The lobby is set up like a big living room with a fireplace and full bookcases. If you are ever in the area, this is the place to stay.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TxBizTravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorette
Level 5 Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 August 2011

We spent two nights here with friends and after two weeks of hotels and motels we felt this was one of our better stays. Accomodations were good, bed was comfortable and rooms were clean. There was a slight mustiness to the room but it disipated quickly once the A/C was on. For us it was a layover, we spent our full day at Apple River tubing but while we were their we could relax on a small outside patio, kids enjoyed the inside pool and we relaxed in the hot tub. I think the highlight was the quality of breakfast served. Many chains are offering breakfast but most are basic. This motel had a full range of choices from cold to hot including eggs and sausage. And it was tasting. We would definitely stay here again if we are ever in the region.

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mvtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minnesota
Level 6 Contributor
149 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 9 January 2011

This is our second trip here in as many years. We meet up with my buddy and his family. The kids swim and we watch football and go to dinner. Awesome place, Great staff and great breakfast!!

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeff441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AmericInn Hotel & Suites New Richmond

Property: AmericInn Hotel & Suites New Richmond
Address: 1020 S Knowles Ave, New Richmond, WI 54017-2546
Phone Number:
Region: United States > Wisconsin > New Richmond
Amenities:
Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in New Richmond
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — AmericInn Hotel & Suites New Richmond 2.5*
Number of rooms: 45
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