We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Don't know where to start” 2 of 5 bubbles
Review of Olympia Resort: Hotel, Spa & Conference Center

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Olympia Resort: Hotel, Spa & Conference Center
Ranked #3 of 4 Hotels in Oconomowoc
1 review
“Don't know where to start”
2 of 5 bubbles Reviewed 22 September 2013

We stayed at this resort in July for a convention and again last night for the same reason. In July, one of the two elevators was not working for the hundreds of people there. We went to the restaurant for dinner. There were 3 other tables when we were seated. I had the buffet and my 2 companions ordered burgers and fries. An hour later still no food for them and several other people in the restaurant. The hostess was not helpful and we and several other people asked for the manager.I believe there were many meals comped that night. I at least had food since I chose the buffet. It was ok at best. Also very understaffed. I should mention we had the same problem at the restaurant last year. There also was no air conditioning in any of the main areas This being a very hot July. We later learned that lightning had struck the air conditioning unit but we were never told this during our stay. This trip was somewhat better. Although this trip, the room was the problem, outlet for coffee pot and blow dryer didn't work, one of the lights on the switch didn't work and one of the lights flickered constantly. Checking in at the front desk takes forever and the staff doesn't seem well informed. From what I've seen from the 3 times in 2 years we've stayed here,the managers and/or the owners need to step up and correct the problems. Whomever is cooking in the kitchen has obviously been allowed to continue there, he/she doesn't seem to be able to handle more than one order at a time.That and the under-staffing is definitely hurting their business.I know we won't return.

  • Stayed July 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank cmcnur1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

368 reviews from our community

Traveller rating
    56
    55
    78
    94
    85
See reviews for
99
67
12
88
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Minneapolis
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 15 September 2013

This resort serves a good purpose! Our family was on our way to a wedding and stayed at the hotel as a pit stop on our way to Racine. The room had plenty of space, and was clean. The décor was a bit outdated, but is clean. The fish fry buffet was a great value, along with the morning breakfast buffet. The resort definitely has a dated feel, but serves a good purpose. One surprise was the great entertainment at the Club Indigo.

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Andrea T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bishop's Stortford, Hertfordshire
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 4 September 2013

Since I read that this resort had been updated I thought it would be better than it was. They have changed the bedding to be more modern but the carpet in the room was ripped and dirty. Bathrooms are still quite old too. Breakfast is good but on Monday there were only two waitresses on and the buffet was not great. We had to ask if we could order off the menu and then they brought it to us. The pools are great- the outdoor pool has music, nice atmosphere, drinks bars and lifeguards. I got a really good rate booking early so it was a good deal but I expected more from the rooms.

  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank holidayexpert86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara L, Front Office Manager at Olympia Resort: Hotel, Spa & Conference Center, responded to this review, 22 September 2013
Dear holidayexpert86,

Thank you kindly for taking the time to share your review. It is through feedback of our valued guests that we are best able to enhance our guest's experiences. I am delighted to hear that you enjoyed spending time at the outdoor pool area! It is a great summertime activity here. I have directed your comments regarding the guest room challenges to our housekeeping and maintenance departments to ensure they are corrected at once. If you wish to discuss your stay further, please do not hesitate to contact me at any time.

Yours in Service,

Sara LaDue
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarnia, Ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 1 September 2013

We are just finishing up our 4night stay at the Olympia Resort. What a disappointment! From the first night things were bad.

The room looks like kids painted it. Omg, a resort. Harley Davidson recommended it, they must not have been to the resort first.

We reported the disappointment with the manager the first night. They offered us a discount on the last night (because the rally ended Saturday) we continued our stay and on Friday morning we went to the buffet, what a mistake that was, the omlette person was so nasty, again we complained. The manager quickly took care of the situation. We were given comp breakfast and we won't return to the restaurant.

Please beware this is a 3star resort at best.

Room Tip: Look at the whole room before you chose to stay.
See more room tips
  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Jamie48061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara L, Front Office Manager at Olympia Resort: Hotel, Spa & Conference Center, responded to this review, 22 September 2013
Dear Jamie48061,

Thank you kindly for taking the time to share your review. It is through the feedback of our valued guests that we are best able to provide thoughtful and meaningful stays for future guest. The challenges that you have mentioned have been directly to the correct personnel to ensure they are corrected. If you would like to discuss your stay further, please do not hesitate to reach out to me at any time.

Yours in Service,

Sara LaDue
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Oconomowoc hotels

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 29 August 2013 via mobile

Nice place. Really needs some updating, and ahot tub outside. Dining staff very friendly. Room heating. Cooling system needs tobe fixed. Bigger bathrooms. Challenges with trying to charge things to the room.

Stayed August 2013, travelled with family
Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara L, Front Office Manager at Olympia Resort: Hotel, Spa & Conference Center, responded to this review, 22 September 2013
Dear Mary S,

Thank you kindly for taking the time to share your review. I have noted your challenges to the correct personnel. Since your stay, we have upgraded our computer systems in order to make room charging an effortless experience, and our maintenance department has inspected each climate control unit to ensure perfect working condition for our guests. Should you find yourself traveling in the area again, please do not hesitate to contact me directly to reserve your next getaway experience!

Yours in Service,

Sara LaDue
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oconomowoc, Wisconsin
2 reviews
5 of 5 bubbles Reviewed 16 August 2013

My husband and I are current 'guests' and couldn't be happier. This is a busy location during the last of summer with conventions, weddings and conventions. Our room amenities far exceed our expectations and the staff has been always been helpful. Yes, the do get very very busy but they are truthful in telling you if there is a wait or delay in correcting ANY issue. I would highly recommend this property.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara L, Front Office Manager at Olympia Resort: Hotel, Spa & Conference Center, responded to this review, 22 September 2013
Dear Jana R,

Thank you kindly for taking the time to share your review. It is an honor to have you as our guest, and we look forward to creating an unmatched experience day after day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, WI
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed 29 July 2013

We recently stayed at Olympia for a wedding. The hotel definately needs updating. It just didn't feel clean and had a smokey smell. They also allow pets, and there was a dog barking for nearly an hour outside my room. Walls were so thin that I could hear the guy in the next room peeing. Wouldn't stay there again.

  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank HNYMOONER28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara L, Front Office Manager at Olympia Resort: Hotel, Spa & Conference Center, responded to this review, 6 August 2013
Dear HNYMOONER28,

I would first like to thank you for taking the time to share your stay at Olympia Resort. It is through feedback of our valued guests that we are best able to improve our guest experiences. I would also like to sincerely apologize for the less than satisfactory challenges you have encountered. Each day, our team strives to exceed each guests expectations, and it is with regret that we missed the mark during your most recent stay. If you would like to discuss your stay further, please do not hesitate to contact me at any time.

Yours in Service,

Sara LaDue
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Oconomowoc
1.1 mi away
Hilton Garden Inn Oconomowoc
1.7 mi away
Staybridge Suites Milwaukee West Oconomowoc
4.1 mi away
The Delafield Hotel
The Delafield Hotel
#3 of 4 in Delafield
4.5 of 5 bubbles 194 reviews
Show Prices
Show Prices
Show Prices
6.0 mi away
La Quinta Inn & Suites Milwaukee Delafield
5.5 mi away
AmericInn Hotel & Suites Delafield
10.5 mi away
The Country Springs Hotel
Show Prices
Show Prices
Show Prices

Been to Olympia Resort: Hotel, Spa & Conference Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Olympia Resort: Hotel, Spa & Conference Center

Property: Olympia Resort: Hotel, Spa & Conference Center
Address: 1350 Royale Mile Rd, Oconomowoc, WI 53066-4605
Region: United States > Wisconsin > Oconomowoc
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Oconomowoc
Price Range (Based on Average Rates): £
Hotel Class:3 star — Olympia Resort: Hotel, Spa & Conference Center 3*
Number of rooms: 190
Official Description (provided by the hotel):
The Olympia Hotel & Conference Center is located in Oconomowoc, Wisconsin between Milwaukee and Madison, and just minutes of I-94. Olympia Resort has become known as one of the Midwest's premier destinations for retreats, reunions, romantic getaways, weddings, meetings and conferences. Olympia is surrounded by recreational lakes, nature and bike trails, shopping, and an active community! Here at Olympia, you'll find a 17,000 sq. Ft. Spa and fitness center offering therapeutic whirlpool tubs, roman baths, saunas, indoor and outdoor pools, state-of-the-art strength and cardio equipment along with a menu of services offered by our certified therapists including massage, facials, body wraps, pedicures, manicures and more! We invite you to join us at Rick's Restaurant where we offer a daily breakfast buffet, Friday fish fry, Our onsite evening venue, Club Indigo, offers happy hour, daily drink specials, seasonal sports on the big screen, pool tables, darts, virtual golf simulator, seasonal comedy nights (April-October), Friday karaoke and a Saturday night DJ who is sure to get you out on the dance floor! We hope you'll consider a stay with us! Be sure to ask about our covered motorcycle parking (based on availability). Amenities are subject to change based on groups in-house. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Odigeo, Hotels.com and Agoda so you can book your Olympia Resort: Hotel, Spa & Conference Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Olympia Hotel Oconomowoc
Olympia Village

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing