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“Best Customer Service”

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Olympia Resort: Hotel, Spa & Conference Center
Ranked #3 of 4 Hotels in Oconomowoc
Reviewed 13 March 2014

My friends and I have been making this resort out girls get away weekend for the past 3 years.
We typically come in February and August. Trish Sargent, pool manager (and all around do what needs to be done person) has made our summer visits perfect every time. Her high energy and endless smile coupled with her genuine caring and can-do attitude has kept us coming back. Additionally, Jeremiah, resort manager has provided excellent customer service. He is more than willing to rectify any concern to the complete satisfaction of the customer. He also has a very pleasant personality. Last but not least the maintenance department is wonderful. We had a small issue with our fire place and within minutes of calling for help they arrived and rectified the issue and had smiles that would light up the room. One great assets this resort has is the fact that you do not have the leave the resort if you are not inclined to do so! Great staff, entertainment, food and spa are all under one roof!

  • Stayed: February 2014, travelled with friends
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3  Thank Wendy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara L, Front Office Manager at Olympia Resort: Hotel, Spa & Conference Center, responded to this reviewResponded 1 April 2014

Hi Wendy,
Wow! What a thoughtful review. I am happy to hear that you had another fantastic girl's weekend with us here at Olympia. It is always a pleasure to hear our guests return for another getaway. We take great pride in our customer service- Trish & Jeremiah are wonderful assets to our team, and are great examples of our customer service expectations. If you wish to discuss this past stay, or future stays further, please feel free to contact me through the hotel at any time.

In Service,
Sara L.

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243 - 249 of 408 reviews

Reviewed 7 March 2014

If you happen to stay here, sleep in your car. If you choose to be brave and risk it, I highly recommend you wear a bio-hazard suit at all times and bring enough hand sanitizer to wash your whole body with. This place is disgusting...from the ant infested floors to the water stained ceilings, from the paint chipped walls to the non-windexed windows. It also smells like a moldy basement that was doused in moth ball and stale cigarette perfume. It's like they haven't updated or cleaned since the 1900's.

The room decor and furniture gave me a rash just looking at it. The dark and empty hallways look like they came straight out of a horror movie. Oh, and if you want room service, expect it to arrive anytime within the next week. It's like they have to FedEx the damn thing. And did you say hot water? HA! You're better off just giving yourself a sponge bath.

Not to mention the fact that there's no complimentary breakfast (maybe a blessing in disguise) and you go broke from all your kids wanting to go in the pool. Yes, they charge for the pool. And the hot tub. And the gym. No joke.

Overall, this review may come off a little over-exaggerated, but it's true. When you think 'Resort', you think beautiful and relaxing. Olympia "Resort" is far from those things. I was very unhappy with my stay, as you can tell. I would recommend a rinky-dink motel before ever suggesting this place to someone.

Stay away.
You've been warned.

  • Stayed: March 2014
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9  Thank Mehkell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara L, Front Office Manager at Olympia Resort: Hotel, Spa & Conference Center, responded to this reviewResponded 1 April 2014

Thank you for taking the time to share your review of our hotel. We always like to encourage our guests to share their experiences here, both positive and negative, as it is the best way to enhance our resort accommodations. I can assure you that the less than satisfactory experience you have described is not the norm here, but rather an unfortunate exception. It is certainly our top priority to exceed all of our guests expectations, and it is with much regret to hear that missed the mark during your most recent stay with us. If you would like to discuss your stay further, please feel free to contact me at any time through the hotel.

In Service,
Sara L.

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Reviewed 23 February 2014 via mobile

The positives are no bed bugs and the staff were all very nice. The room was old and we had many issues with things not working. The toilet moved due it a loose screw. Fire place didn't work. Pull out couch was broken so we had to put the mattress on the floor. We had a spa day- the spa was outdated with tiles falling off the wall, cracks in the wall and visible mold. This hotel needs a lot of work before I would recommend staying here.

Stayed: February 2014, travelled with friends
4  Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara L, Front Office Manager at Olympia Resort: Hotel, Spa & Conference Center, responded to this reviewResponded 1 April 2014

Dear Kathy,
Thank you for taking the time to share your review. We always encourage our guests to share their experiences, both positive and negative, as it is the best way to enhance our resort accommodations. It is certainly our top priority to exceed our guest's expectations, and it is with much regret to hear that we missed the mark during your stay. Your comments have been forwarded to the appropriate managers to be reviewed. If you wish to discuss you stay further, please feel free to contact me through the hotel at any time.

In Service,
Sara L.

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Reviewed 20 February 2014 via mobile

We participated in a running event and decided to make reservations and stay overnight! We booked 3 rooms and stayed for one night. We all regretted we didn't make proper arrangements to stay another night! We all enjoyed the spa facilities and kids had a blast in the indoor swimming pool. Customer service was EXCELLENT, they were all very kind and quickly accommodating our requests, front desk staff and the Room Division Manager were SUPER! Ohhh I really have to mention that beds were very VERY COMFORTABLE we really wanted to stay in bed! Rooms SUPER clean! We will definitely stay again! On behalf of the group that stayed in THANK YOU!

Stayed: February 2014
1  Thank Lukischa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara L, Front Office Manager at Olympia Resort: Hotel, Spa & Conference Center, responded to this reviewResponded 21 February 2014

Thank you kindly for taking the time to share such a lovely review! It is always a pleasure to hear such positive feedback from our guests. I am happy to hear that you liked the pool, beds, and excellent customer service. It is our main priority to exceed each of our guest's expectations. We certainly hope that you are able to find a chance to come back and visit us soon!

In Service,
Sara L.
Front Office Manager

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Reviewed 17 February 2014

All of the staff are courteous and respectful nit to mention very accommodating! Our stays here are always pleasant! The bar staff, Brian, Hans, and the bar manager Erika give personalized and experienced service. We look forward to our next trip to Olympia!

  • Stayed: January 2014
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5  Thank sassylilmissigirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara L, Front Office Manager at Olympia Resort: Hotel, Spa & Conference Center, responded to this reviewResponded 19 February 2014

Thank you kindly for sharing such a wonderful review! It is always a pleasure to hear feedback from guests who have had an outstanding experience at Olympia. I am happy to hear that you enjoyed your stay. We certainly hope that you are able to come back soon!

In Service,
Sara L.
Front Office Manager

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Reviewed 17 February 2014

Everyone has treated us with kindness and respect everytime we stay here! Always a favorite destination! The bar staff, Brian, Hans, and Erika are exceptional, hands down!! We look forward to our next visit to oconomowoc!

  • Stayed: January 2014
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3  Thank sassylilmissi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara L, Front Office Manager at Olympia Resort: Hotel, Spa & Conference Center, responded to this reviewResponded 19 February 2014

Wow! Thank you for sharing such a great review! It is always delightful to hear our guests share such positive feedback. Our bar staff is a great asset to our team here, and we are happy to have them. I am happy that you found everything during your stay to be accommodating and to your liking. It is certainly out top priority here to ensure all of our guests have an unmatched experience! Please feel free to contact me through the hotel to discuss past or future stays further.

In Service,
Sara L.
Front Office Manager

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Reviewed 16 February 2014

horrible! horrible! horrible!
my husband is a disabled vet and we booked a handicapped room. we get there and it was given away. were there 2 nights and never once did they come in and clean or make beds. ricks restaurant served the vfw and the food was just terrible. undercooked and yucky!
had room service from this restaurant and they were awful. food cold and forgot silverware.
lukewarm showers and dirty. DON'T WASTE YOUR MONEY!!!!!

Room Tip: please stay away from this place.
See more room tips
  • Stayed: August 2013, travelled on business
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3  Thank Ann K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara L, Front Office Manager at Olympia Resort: Hotel, Spa & Conference Center, responded to this reviewResponded 19 February 2014

Ann,
Thank you for taking the time to share your review of the Olympia. We always welcome and encourage both positive and negative feedback, as it is the best way to enhance our overall guest experiences. It is certainly our top priority to exceed each of our guest's expectations, and it is truly unfortunate that we missed the mark during your most recent stay. I have forwarded your comments to the appropriate managers for review. Please feel free to contact me through the hotel at any time if you would like to discuss your stay further.

In Service,
Sara L.
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Olympia Resort: Hotel, Spa & Conference Center

Address: 1350 Royale Mile Rd, Oconomowoc, WI 53066-4605
Region: United States > Wisconsin > Oconomowoc
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Oconomowoc
Price Range: £68 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Olympia Resort: Hotel, Spa & Conference Center 3*
Number of rooms: 190
Official Description (provided by the hotel):
The Olympia Hotel & Conference Center is located in Oconomowoc, Wisconsin between Milwaukee and Madison, and just minutes of I-94. Olympia Resort has become known as one of the Midwest's premier destinations for retreats, reunions, romantic getaways, weddings, meetings and conferences. Olympia is surrounded by recreational lakes, nature and bike trails, shopping, and an active community! Here at Olympia, you'll find a 17,000 sq. Ft. Spa and fitness center offering therapeutic whirlpool tubs, roman baths, saunas, indoor and outdoor pools, state-of-the-art strength and cardio equipment along with a menu of services offered by our certified therapists including massage, facials, body wraps, pedicures, manicures and more! We invite you to join us at Rick's Restaurant where we offer a daily breakfast buffet, Friday fish fry, Our onsite evening venue, Club Indigo, offers happy hour, daily drink specials, seasonal sports on the big screen, pool tables, darts, virtual golf simulator, seasonal comedy nights (April-October), Friday karaoke and a Saturday night DJ who is sure to get you out on the dance floor! We hope you'll consider a stay with us! Be sure to ask about our covered motorcycle parking (based on availability). Amenities are subject to change based on groups in-house. ... more   less 
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Also Known As:
Olympia Hotel Oconomowoc
Olympia Village

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