We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“overnight stay for wedding”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Premier Waterfront Hotel & Convention Center
Ranked #1 of 11 Hotels in Oshkosh
Certificate of Excellence
GreenLeadersBronze level
1 review
“overnight stay for wedding”
Reviewed 9 June 2014

The hotel was just great. It was very clean, the restaurant had a great breakfast and we were given vouchers for breakfast. It was a very pleasant experience all around. The convention center was a very nice area for the wedding reception we attended and very easy to get to from our hotel room.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 20berniew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

848 reviews from our community

Traveller rating
    642
    162
    29
    14
    1
See reviews for
203
138
24
353
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Reeseville
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 June 2014

My wife and I stayed at this hotel for a Pastors Conference May 5-7 of 2014. While we enjoyed the stay and found everything to be our liking, upon returning home and receiving our credit card statement a few weeks after our stay, we discovered the hotel charged us $45 in addition to the room cost we had paid when we checked out. Upon inquiring with the hotel staff, I discovered we were being charged $45 because the housekeeping staff reported that we took three of the pillows from the room and left three of our own pillows behind. They said we took their pillows out of the pillow cases and put our three pillows in their pillow cases. This is absolutely not true as we brought two of our own pillows from home and returned home with the same two pillows. The front desk staff said they would have the head of housekeeping call me to have the charge removed. I never got that call. When I called four days later and spoke to the head of housekeeping, I was told that she could not be of any assistance in the matter, and I would have to contact the hotel manager. I did that, only to find that he was out of his office and will call me back. I am appalled that this hotel made the accusation and then charged us for their pillows without ever contacting us at the time they say they discovered the "switch," but simply letting us find out about it when our credit card statement came in the mail. What a horrible way to do business--and what an equally horrible way to treat a guest of the hotel. I will never be staying at this hotel again, nor will I recommend it to anyone else. I will also advise our church conference planning committee to no longer consider this location for a conference site in the future.

Room Tip: Be sure to document what you bring into the room and what you take out of the room. Take a photo of...
See more room tips
Stayed May 2014, travelled on business
Helpful?
3 Thank Donald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this review, 9 June 2014
Dear Donald S

Thank you for the time you took to share your comments about your stay. I am pleased to see you enjoyed your stay and that everything was to your liking. Our goal is to earn your loyalty as a return customer and I am sorry the circumstances regarding the missing pillows left a negative impression of the hotel and my team. Please accept my personal apology for the delayed follow-up from a member of my management team resulting in your added disappointment.

I regret the day you contacted my office I happened to be scheduled “off”. However, I contacted you by phone the following day where you and I conversed about the details of this incident and I resolved the matter to your satisfaction.

As we discussed, like any hotel, we serve many different guests over the course of a year. The majority of our customers are respectful of the hotel property, staff and other guests who are staying in the hotel. At the same time, we have the rare occasion of guests who stay with us who, in fact, damage items in the guestrooms, remove items from the rooms or, through noise or language, may be disrespectful to other guests during their stay. When there is significant damage or theft, we see this more than simply a cost of doing business and do work to recover damages. Factually, there were three hotel pillows taken from the guestroom. Older, substandard, worn pillows were found inside the pillow protector and pillow case that were exchanged by a prior guest. I took into account that housekeeping could have been in error by a day and that the guest who stayed in the room prior to you may have been the guest who made the pillow swap. Though I surely understand your disappointment, I took into account your explanation and your occupation and credited you for the charge. In your profession, I’m sure you understand that all guests may not be 100% honest with us. We take the facts we discover into account when we make our decisions on how to proceed with difficult circumstances.

I regret this incident caused you to rate your hotel experience as less than satisfactory. We truly work to be proactive for the comfort and satisfaction of our guests. There is nothing for us to gain if we don’t work toward that goal. I hope my explanation gives a bit more insight into how and why we handle these situations in the way we do. Again, I am very sorry for your disappointment. I hope by addressing your comments I can improve your faith in us and the Best Western brand.

Respectfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlsbad, California
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 June 2014

We traveled to Oshkosh and stayed in this lovely hotel for a family wedding in which the reception was being held. It is located right on the river to Lake Winnebago just yards away. We were fortunate enough to have a river/lake view from our beautiful room. It appeared to be recently updated and was very comfortable. It had all the amenities you could need (micro/frig, etc.) and if you ran out of anything the staff was quick to replace it. We were hot with the new type 'bed coverings' all hotels seem to use now and our housekeeper on our floor quickly brought us just regular blankets, which proved to be much more comfortable. It is close to old downtown and many good restaurants. Our room was very quiet and beautifully decorated. The facilities for the wedding were excellent and the staff was ever helpful in our needs. We will definitely stay at this hotel again if we are ever in the area.

Room Tip: Try for a room with a view to the river/lake on the upper floors.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cbatzler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IL
Level Contributor
140 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 June 2014 via mobile

We visited this beautiful hotel while attending a wedding recently. The hotel has recently had a massive makeover, and they didn't miss much. The room was spotless and spacious, the staff was welcoming, and the location was lovely. The weakest link was the restaurant. I would choose to eat elsewhere next time.

Stayed June 2014, travelled as a couple
Helpful?
Thank travel4funIl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephens City, Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 May 2014

This is a beautiful hotel! The rooms are gorgeous, the staff is very helpful, and the restaurant is great. I highly recommend this hotel.In my opinion this is the best hotel in Oshkosh. The location is great for exploring the downtown area and for a pleasant river walk. My room featured a river view which was beautiful.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Margo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, Mo., United States
1 review
Reviewed 28 May 2014

Excellent hotel, wonderful room, nice location, this hotel has it all. If you're going to Oshkosh, do yourself a favor, stay at the Best Western Premier Waterfront Hotel. You won't regret it. The views are nice , the rooms are quiet, and I would definitely stay here again.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Terry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sparta, United States
1 review
Reviewed 25 May 2014

I was here for a conference but it would also be a good choice for pleasure with your family or friends for a destination to see the Fox and Wisconsin Valleys. The location, view and ambiance makes this hotel a good choice. The staff is hospitable and the hotel is clean. You can step out of the hotel and walk along the Fox River. The convention center is next door. Take time to visit Oshkosh.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lois H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Oshkosh hotels
2.1 mi away
AmericInn Lodge & Suites Oshkosh
2.1 mi away
Hilton Garden Inn Oshkosh
2.1 mi away
Comfort Suites Oshkosh
Comfort Suites Oshkosh
#8 of 11 in Oshkosh
4.0 of 5 bubbles 104 reviews
Show Prices
Show Prices
Show Prices
2.7 mi away
Holiday Inn Express Oshkosh-SR 41
2.5 mi away
La Quinta Inn Oshkosh
La Quinta Inn Oshkosh
#3 of 11 in Oshkosh
4.0 of 5 bubbles 278 reviews
2.3 mi away
Fairfield Inn & Suites Oshkosh
Show Prices
Show Prices
Show Prices

Been to Best Western Premier Waterfront Hotel & Convention Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Premier Waterfront Hotel & Convention Center

Property: Best Western Premier Waterfront Hotel & Convention Center
Address: 1 N. Main Street, Oshkosh, WI 54901-4810 (Formerly Oshkosh Premier Waterfront Hotel)
Phone Number:
Region: United States > Wisconsin > Oshkosh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Oshkosh
#1 Green Hotel in Oshkosh
#1 Family Hotel in Oshkosh
#1 Romantic Hotel in Oshkosh
#1 Best Value Hotel in Oshkosh
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Premier Waterfront Hotel & Convention Center 3*
Number of rooms: 176
Official Description (provided by the hotel):
Nestled on the banks of the Fox River in downtown Oshkosh, lies the beautiful Best Western Premier Waterfront Hotel and Convention Center. The majority of the hotel’s guest rooms provide a beautiful view of two of the community’s greatest assets; the Fox River and Lake Winnebago. Enjoy direct access to the Riverwalk which connects to the popular Wiouwash Trail. Perfect for walking, jogging or biking. The hotel’s convenient downtown location provides easy access to dining and entertainment venues, shops, the Leach Amphitheater and the Grand Opera House, all within walking distance. Experience the Ground Round at River’s Edge Bar and Grill providing casual dining and cocktails. This fun filled lounge and eatery features seasonal dining on the riverside patio, large windows that overlook the water, private dining and nightly specials. Bring your boat and tie up along one of the many piers located right in front of the hotel. The 176 room, full-service hotel features an indoor pool, whirlpool, fitness center, game room, and business center. Weddings and conference attendees enjoy the convenience of the sky walk which connects to the Oshkosh Convention Center. The hotel and convention center, combined, provide over 25,000 sq. ft. of meeting space with the flexibility of 19 breakout rooms. Some meeting rooms provide beautiful views of the Fox River. The University of Wisconsin Oshkosh is a short one mile away. There is no other choice when looking for a place to relax, meet or socialize in Oshkosh. The hotel is located just minutes from E.A.A., home of the nation's largest airshow and popular aeronautics museum. Oshkosh is known as “Wisconsin’s Event City” and our hotel is often in the heart of the activity. The hotel is just the right place for any occasion! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Agoda, Odigeo, TripOnline SA, Traveltool, S.L.U., getaroom.com, Cancelon, Evoline ltd and HotelQuickly so you can book your Best Western Premier Waterfront Hotel & Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
City Hotel Oshkosh
Park Plaza Oshkosh
Oshkosh Park Plaza
Best Western Premier Waterfront Hotel & Convention Center Oshkosh, Wisconsin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing