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Best Western Premier Waterfront Hotel & Convention Center
Ranked #1 of 11 Hotels in Oshkosh
Certificate of Excellence
GreenLeadersBronze level
Reviewed 13 July 2014

The beds were very hard, cleaning people don't move things when they clean. I moved a foot stool and found a sock! Only stayed here because of a conference. Prefer a different chain the Best Western. Very poor service in the restaurant. Food wasn't the greatest either.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Best Western
Thank techflash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, General Manager at Best Western Premier Waterfront Hotel & Convention Center, responded to this reviewResponded 15 July 2014

Dear Techflash,

I regret the disappointments you noted tainted your impression of our hotel and the Best Western Brand. Please accept my personal apology.

I agree with you that a clean room is a reasonable expectation. The misplaced item you encountered surely should not have been overlooked by the housekeeper or the supervisor responsible for inspecting the room.

It is additionally disappointing to learn the bed was not comfortable to you. I realize beds and pillows are very personal as some guests like a firm mattress vs. a less firm mattress and this follows with pillows, as well. At the time of the hotel’s renovation, completed in May of 2013, we replaced all of the beds in the hotel with the Serta Cheshire IV Pillow top mattress. Serta is the number one hotel mattress provider in the nation. We selected a mattress knowing we are serving many different guests with many different personal preferences. Our goal was to select a product that would address the needs of the greatest majority. I am truly sorry our product did not meet your needs as our goal is for you to have a restful night’s sleep.

Regarding your restaurant experience, your comment offers limited detail. As with any dining experience, whether it be our restaurant or another, it is best to have any challenges resolved at the time of the experience. As we always have a floor manager during all service hours, I hope you took the opportunity to bring this to the attention of the floor manager on duty. This truly is not typical of our service or quality of product in the Ground Round at River’s Edge.

In the world of hospitality, I understand it is not the interest of our guests to know why something has occurred. There is simply the expectation that all things should be nearly as perfect as possible and the guest should not have to be inconvenienced. That is a fair expectation and that is our goal in servicing our guests. I am truly sorry for your disappointments.

We truly work to be proactive for the comfort of our guests. There is nothing for us to gain if we don’t work toward that goal. I hope by addressing your comments I can improve your faith in us and the Best Western brand as we always work to make improvements for our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (947)
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726 - 732 of 947 reviews

Reviewed 11 July 2014

Staff was phenomenal. From front desk staff to breakfast staff to awesome outside riverside lounge staff to Johanna the incredible event planner to Tony one of her event staffers to Joan the dinner/reception manager, to the maid staff. Beautiful Place. Thank You all for a wonderful weekend and for starting my Son and Daughter-in-law's married life off with a Wedding to Remember

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
Thank jillk401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

This hotel is as stated "a premier". The rooms are beautiful and clean and beds very comfortable. The surroundings are also beautiful with views of the river. The food was very good in the restaurant and it is wonderful to sit outside on the patio overlooking the river. Our safe didn't work and they had it fixed immediately.

Room Tip: I believe both sides have views of the water.
See more room tips
  • Stayed: June 2014, travelled with friends
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Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

I have stayed at this hotel twice as a part of a week-long work conference. The rooms are very comfortable, the food is good and the overall décor/ambience is warm and inviting! I would highly recommend this hotel!

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Best Western
Thank Kelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

Back for another business trip, I was bracing myself for signs of use and lack of maintenance since their renovations. Overall, the quality is still wonderful. The bed was comfortable, the room was excellent and even the wooden headboard had been recently dusted. There were spider webs hanging from the lampshade but as it is in the corner of the room, I am sure it doesn't get moved very often. The shower is AMAZING with lots of hot water and good water pressure. The towels are great, too. There was a doorbell for my room and I called the front desk to see if they could disconnect it. Maintenance came right away and disconnected it's wireless unit on the desk. No problem at all. The only complaint I have was that the breakfast buffet has been discontinued. It had been included last year but now there is a menu and vouchers are only given to select customers. Just an unexpected surprise, that's all.

Room Tip: Ask for a room on an upper floor facing the river.
See more room tips
  • Stayed: June 2014, travelled on business
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Thank hotelsrfunforus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2014

The bathroom was updated and very clean. We were pleased with the cleanliness of the hotel room. The king size bed was comfortable. Quiet facility at night. Highly recommended. Offered free coffee in the morning.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2014

Hotel check-in seamless, room and ammenities excellent, check out fast. Hotel is downtown and on the water and the rooms with a water view are nice. Recommend this property to anyone who is staying in the Oshkosh area.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank Kari53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Premier Waterfront Hotel & Convention Center

Address: 1 N Main St, Oshkosh, WI 54901 (Formerly Oshkosh Premier Waterfront Hotel)
Phone Number:
Region: United States > Wisconsin > Oshkosh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Oshkosh
#1 Green Hotel in Oshkosh
#1 Family Hotel in Oshkosh
#1 Romantic Hotel in Oshkosh
#1 Business Hotel in Oshkosh
Price Range: £68 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Premier Waterfront Hotel & Convention Center 3*
Number of rooms: 176
Official Description (provided by the hotel):
Nestled on the banks of the Fox River in downtown Oshkosh, lies the beautiful Best Western Premier Waterfront Hotel and Convention Center. The majority of the hotel’s guest rooms provide a beautiful view of two of the community’s greatest assets; the Fox River and Lake Winnebago. Enjoy direct access to the Riverwalk which connects to the popular Wiouwash Trail. Perfect for walking, jogging or biking. The hotel’s convenient downtown location provides easy access to dining and entertainment venues, shops, the Leach Amphitheater and the Grand Opera House, all within walking distance. Experience the Ground Round at River’s Edge Bar and Grill providing casual dining and cocktails. This fun filled lounge and eatery features seasonal dining on the riverside patio, large windows that overlook the water, private dining and nightly specials. Bring your boat and tie up along one of the many piers located right in front of the hotel. The 176 room, full-service hotel features an indoor pool, whirlpool, fitness center, game room, and business center. Weddings and conference attendees enjoy the convenience of the sky walk which connects to the Oshkosh Convention Center. The hotel and convention center, combined, provide over 25,000 sq. ft. of meeting space with the flexibility of 19 breakout rooms. Some meeting rooms provide beautiful views of the Fox River. The University of Wisconsin Oshkosh is a short one mile away. There is no other choice when looking for a place to relax, meet or socialize in Oshkosh. The hotel is located just minutes from E.A.A., home of the nation's largest airshow and popular aeronautics museum. Oshkosh is known as “Wisconsin’s Event City” and our hotel is often in the heart of the activity. The hotel is just the right place for any occasion! ... more   less 
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Also Known As:
City Hotel Oshkosh
Park Plaza Oshkosh
Oshkosh Park Plaza
Best Western Premier Waterfront Hotel & Convention Center Oshkosh, Wisconsin

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