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“Enjoyed our stay”

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Best Western Waukesha Grand
Ranked #2 of 4 Hotels in Pewaukee
Reviewed 19 July 2014

We spent 4 nights at this motel in July. Greeted at check in by a very upbeat young gal. She checked us in and gave us our keys in short amount of time. Only because of other reviews did I notice that she did give out room # out loud. This is not a major concern to us and besides there were not many others around at the time.
The room was nice and clean. We chose to have housekeeping to come in every other day and they did a good job. We did have a problem with the stool, but they took care of it while we were gone to museums.
Breakfast had a good variety of items. The 1st morning I over ate with waffle, eggs, and sausage. All were good, however the sausage was not as hot as I would have preferred.
The pool and hot tub were good size but we decided to not go in the pool (it was 82 degrees and we're used to warmer--& I'm a whimp!!!) We enjoyed the hot tub every night after supper.
This motel was just minutes to the areas we were going to. Located just off I-94 there was easy access on & off the freeway. There were also several choices of restaurants at this exit. Three sit down & be waited on with the others being fast food. I also walked to a 'dollar tree' and grocery store to fill our cooler for our day trips.

  • Stayed: July 2014, travelled as a couple
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Thank FrannieM7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwwaukesha, Front Office Manager at Best Western Waukesha Grand, responded to this reviewResponded 28 July 2014

Thankyou very much for your kind review of Best Western Waukesha Grand. Myself and my staff are happy that you enjoyed your stay with us and look forward to seeing you in your future travels to our area. Have a great day!!

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255 - 261 of 340 reviews

Reviewed 18 July 2014

Read great reviews on TA so booked this hotel near the venue for a family wedding. The price was great and so was the hotel. Everything was sparkling clean. They were just installing a breakfast bar along a wall when we arrived and four days later people were eating breakfast at it. The high chairs at the bar and the lobby décor were modern. There was a flat screen TV over a gas fireplace in the lobby. The flooring on the main floor and in the elevator looked brand new. The staff was extremely helpful and attentive and I would definitely stay here again.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
Thank Carolyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwwaukesha, Front Office Manager at Best Western Waukesha Grand, responded to this reviewResponded 28 July 2014

Thankyou very much for your kind review of Best Western Waukesha Grand. Myself and my staff are glad that you enjoyed your stay with us and look forward to seeing you again in your future travels to our area. Thanks again and have a great day!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Good hotel if your visiting this area or doing business at the nearby GE. Seems to attract a lot of truck drivers and construction workers. Plenty of restaurants, businesses in the area. Rooms are average and clean. Breakfast was included.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
Thank Tim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwwaukesha, Front Office Manager at Best Western Waukesha Grand, responded to this reviewResponded 28 July 2014

Thankyou very much for your review of Best Western Waukesha Grand. Myself and my staff are glad that you enjoyed your stay with us and look forward to seeing you again in your future travels to our area. Thanks again and have a great day!!

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Reviewed 12 July 2014

The price I paid was really good for what we got, but was not a perfect stay. The room was very humid when we arrived due to the air conditioner not being on, so the bedding felt damp to go to sleep on. Once the AC was turned on, though, the problem was rectified. Then the breakfast area in the morning was not supplled well. I had to ask staff for items, and they were out of one of them and needed to reorder.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwwaukesha, Front Office Manager at Best Western Waukesha Grand, responded to this reviewResponded 28 July 2014

Myself and my staff at Best Western Waukesha Grand are truly sorry that we did not completely meet your expectations during your stay with us. We would appreciate the chance to meet those expectations in your future travels to our area. On a side note, to keep our room rates low, we turn down the AC units in our rooms when guests are not occupying them. Thanks again for your review and have a great day!!

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Reviewed 8 July 2014

we stay at this hotel once or twice a year when visting family. We love the location and it is a great value. They have a hot breakfast, friendly staff, exercise room and pool. We are always treated so well by staff and they are always friendly.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
Thank Amy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwwaukesha, Manager at Best Western Waukesha Grand, responded to this reviewResponded 9 July 2014

Thank you very much for the review. The Best Western Waukesha Grand staff strives to give the best value for the price and the utmost guest satisfaction.

We hope you will stay with us again when you are in the area.

Than you.
Debra M
Assistant Manager

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Reviewed 7 July 2014

This was a great place to stay before they allowed dogs to run free in the breakfast area. There is NO control over the dogs they are now allowed to run free. This hotel has changed for the worst since I started staying there 5 years ago. I have met several folks that use to stay there and now stay at other places like motel 6 right across the street. Not only for the price but also for other reasons. You also do night Seniors. So I will be looking for a change. Next your 3 night stay for a free night only applies to folks who stay within a VERY SHORT period of time.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
Thank 781dennisr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwwaukesha, Front Office Manager at Best Western Waukesha Grand, responded to this reviewResponded 9 July 2014

As the Assistant Manager of the Best Western Waukesha Grand, I have investigated your concern about the dogs in the breakfast area and have found at no time during your stay were dogs present in that area. I have questioned the Breakfast Attendant, the Front Desk Representative that is on duty while breakfast is being served and the General Manager, which was on property at the time. They have all stated there were no dogs at breakfast.

Perhaps you have this hotel mixed up with another Best Western due to the fact that Motel 6 is not across the street from us as you stated in your review.

Thank you.
Debra Mathews
Assistant Manager

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Reviewed 30 June 2014

You could tell this was only an average hotel. Can't say it wasn't clean but just not top quality. The parking area is very tight and small. Foyer area is nice, complimentary breakfast had very nice assortment of food, however they only had one lady working the breakfast buffet and there were a lot of people there and of course there was no way she could keep up. Don't understand why hotels don't put more people on that for just a few hours. Shoddy workmanship in rooms. Our bathroom was so small and really configured poorly. I will say the cleaning lady in the hallway was very nice and helpful.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank 21ronaldm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Waukesha Grand

Address: 2840 N Grandview Blvd, Pewaukee, WI 53072-5540
Phone Number:
Region: United States > Wisconsin > Pewaukee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Pewaukee
Price Range: £55 - £73 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Waukesha Grand 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Best Western Waukesha Grand Hotel Pewaukee
Best Western Pewaukee
Pewaukee Best Western

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