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“Good Location”

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BEST WESTERN Waukesha Grand
Ranked #4 of 4 Hotels in Pewaukee
Phoenix, Arizona
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good Location”
Reviewed 19 August 2014

In a good location near freeway and shopping. Rooms could use a little updating but are clean and windows open for fresh air. Beds comfortable, bathroom a bit small but functional. Breakfast area kept tidy. Would be nice if lobby area counter had plugs for charging while having breakfast, etc...

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank AZMary89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwwaukesha, Front Office Manager at BEST WESTERN Waukesha Grand, responded to this review, 20 August 2014
Thankyou very much for your review and kind words about Best Western Waukesha Grand. All of us here hope that you had a great stay while you were with us and we welcome the chance to serve you and your family again in your future travels to our area. The charging outlets were a great idea by the way. Thanks again, and have a great day!!
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256 reviews from our community

Traveller rating
    96
    71
    58
    20
    11
See reviews for
114
48
16
42
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 August 2014

Not a good visit. We arrived at 3pm for check in and several other patrons we're waiting in the seating area around the desk. Find out the rooms haven't been cleaned yet and everyone is waiting to check in. We were told it was a 30 minute wait, in the meantime another family walks in and gets their room before the three other families that had been waiting. It was explained that they already had a specified room, not sure what that means. Check is usually as you arrive. Anyway a harried clerk comes in for his shift and is running around trying to find rooms to put people in, he handled himself very well, actually felt sorry for him. It seemed the hotel was understaffed for the amount of reservations they had. State Fair in town, Brewers game and several other things going on, you would think the management would have thought of putting on more staff for the weekend. Rooms are old, beds were comfortable but the room was definitely not cleaned well. The chair had a sticky residue and it gave me second thoughts about sleeping on the bed. A/C didn't function properly, we set it on 64 degrees and it was barely cool. The pool area had to be 100 degrees and reeked of chlorine, if the smells this strong something isn't functioning well. You couldn't breathe in the pool area to stay for long. Would have like to use the hot tub but four young children had decided this was their splash pool. Don't think we'd stay here again.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank mary k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwwaukesha, Front Office Manager at BEST WESTERN Waukesha Grand, responded to this review, 15 August 2014
On behalf of myself and my staff we would like to apologize for not meeting your expectations during your stay with us. We do however appreciate your business and would love the opportunity to better serve you and your family in the future if you would allow us to. As for the furniture in the rooms, it is all being replaced next week. The 'stickiness' on the entertainment center is the finish coming out of the wood, and all of those units are being replaced, as well as the desks and other furniture in the rooms. Chlorine was added to the pool the day you arrived to accommodate the large number of guests we had coming in. Again, I am so sorry that you did not enjoy your stay with us. It would be great if you would be willing to give us another opportunity to serve you better in the future. Have a great weekend, Kellie.
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Elcho, United States
1 review
Reviewed 11 August 2014

This location has always been my choice motel to stay at. I have to travel for work once in a while and when in the area make this Best Western my home away from home. The rooms are always clean and well kept. The lobby is always clean and there is always friendly staff.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Geoff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwwaukesha, Front Office Manager at BEST WESTERN Waukesha Grand, responded to this review, 12 August 2014
Thankyou very much for your review and kind words regarding Best Western Waukesha Grand. Myself and my staff are happy that you enjoyed your recent stay with us, and eagerly await your return. Thankyou for staying with us during your travels to our area and we will see you next year. Thanks again and have a great day!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, IL
Level Contributor
101 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 6 August 2014

Stayed here for two nights while attending the State Fair. Had booked at another BW hotel but canceled after learning it was no longer a BW property (Midway Hotel, Brookfield).

Room was comfortable with big flat screen TV, Fridge & Microwave & Coffee Maker. Guests with dogs are on the first floor for easy outdoor access. Breakfast offering was typical for a basic BW property. Cereal, Waffles, Scrambled Eggs, and I really liked the Biscuits and Gravy. It's available for a longer time than usual which is nice -- 5-10 am -- and was constantly attended to by the staff. Nice indoor pool & hot tub, but tiny fitness room.

However, expect to find it difficult to find the hotel entrance for the first time. It's among'st a cluster of businesses including fast food, car repair, sport bar, bank etc. If you miss the main driveway it's a real mouse-maze to get to it.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twolarrys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwwaukesha, Front Office Manager at BEST WESTERN Waukesha Grand, responded to this review, 7 August 2014
Thankyou very much for your review of the Best Western Waukesha Grand. Your kind words are very much appreciated. We would love the opportunity to serve you again in your future travels to our area. Thanks again and have a great day!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Paul, Minnesota
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 6 August 2014

The room was clean. The evening clerk was efficient though rather Asperger's-like in his interactions; the morning clerk was brisk and abrupt but efficient. The maids were gracious. The problems? The breakfast food was nearly inedible, and the decor atrocious. There is a strange copper metal nailed to the walls in the elevator. My room was a puke yellow. The paint job in the hallways was a similarly disturbing color. I slept well but felt poorly after the breakfast. Perhaps there are better places in the area?

  • Stayed August 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Kathryn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwwaukesha, Front Office Manager at BEST WESTERN Waukesha Grand, responded to this review, 7 August 2014
Thankyou for your review of the Best Western Waukesha Grand. Myself and my staff would like to apologize for not meeting your expectations during your stay with us. We do however appreciate your business and would like the opportunity to serve you better in the future. Thanks again and have a great day!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, IL, United States
2 reviews
Reviewed 30 July 2014

Used this hotel for a family trip to Milwaukee. Went to Miller Park for a night game. Woke up the next morning and had breakfast before we checked out and went to the zoo. New carpet, above average gym, nice pool, solid breakfast. Perfect fit for my family.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Joseph F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwwaukesha, Front Office Manager at BEST WESTERN Waukesha Grand, responded to this review, 31 July 2014
Thankyou very much for your review and kind words of Best Western Waukesha Grand. We appreciate your business and look forward to seeing you in your future travels to our area. Thanks again and have a great day!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brookfield, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 July 2014

Management was not helpful when they had an error on reservations for our ball team. They gave up 3 of our rooms to others for a Dog Show Event in town that weekend so they could charge double the price to them rather than our group rate!!! They were installing new carpeting until 10pm on Friday night and back at the staple gun and gluing (horrible smell) again at 7am on Saturday. Not to mention the night manager was a chain smoking phenom that spent the majority of the night outside near the entrance catching a quick drag. Morning management also had a non-helpful personality. Rooms are maybe average but if you have a group and like to congregate together, do not stay here. Night manager also posted signs saying the lobby and breakfast area close at 9:30 and is quick to remind you of that.

Room Tip: Don't! Largest sleep accomodating room is 2 Queen beds. If you have 5 in your family, you are sl...
See more room tips
  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwwaukesha, Front Office Manager at BEST WESTERN Waukesha Grand, responded to this review, 31 July 2014
On behalf of myself and my fellow staff I wish to apologize for not meeting your expectations during your stay at Best Western Waukesha Grand. I will be following up with my staff so future guests do not have a similar experience to yours.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Waukesha Grand

Property: BEST WESTERN Waukesha Grand
Address: 2840 North Grandview Boulevard, Pewaukee, WI 53072
Phone Number:
Region: United States > Wisconsin > Pewaukee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Pewaukee
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Waukesha Grand 2.5*
Number of rooms: 97
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, Odigeo, Hotels.com, Traveltool, S.L.U., Priceline, Evoline ltd, Cancelon and HotelQuickly so you can book your BEST WESTERN Waukesha Grand reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Waukesha Grand Hotel Pewaukee
Best Western Pewaukee
Pewaukee Best Western

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