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Holiday Inn Port Washington
Ranked #2 of 3 Hotels in Port Washington
Vadnais Heights, Minnesota
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“location”
Reviewed 5 August 2013

I've been staying at this hotel for over 30 years. it has changed brands a couple of times and has been kept updated for the most part. it is aways clean, the staff is mostly very friendly with a couple of desk exceptions. the best part of this hotel is it's location by the harbor with charter fishing boats and it's walking distance to everthing else you need while in Port. there are many good resturants close by.

Room Tip: ask for a room facing south if you want quiet.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank james c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Port Washington, responded to this review, 21 August 2013
Dear james c,

Thank you for your feedback and for always choosing to stay at our hotel. I am very happy that you like our location. It is also very nice to know that you always notice the cleanliness of the property and the friendliness of the staff. On the other hand, please accept my apologies for falling short of your expectations on some aspects of your stay. However, we are thankful that you enjoyed your stay despite some issues. I appreciate your feedback as this is our best resource for improving guest services. We all hope that we will have the opportunity to host you again on a future visit.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

221 reviews from our community

Traveller rating
    62
    69
    62
    20
    8
See reviews for
67
81
9
25
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Mundelein, Illinois
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 August 2013

We often visit Port and always stay at the HI. (Once upon a time it was a Best Western.) Over the years we've learned to ask for an upgrade or pay the extra $ for a lakeview room. They're cleaner and more modern. The view is fabulous and you can't beat waking up to sunrise over the lake, seeing a storm roll in, or watching the charter boats coming and going. The standard rooms appear to be heavily used by fishers - hence the notice to not clean fish in the sink (yew!). Staff have always been friendly and accommodating. Despite receiving free breakfast coupons, we never eat in the bar/restaurant - it's always felt dark and dingy and there's many alternatives in town. (Harry's for breakfast, Newport Shores for lunch, dinner, cocktails.) The 2-for-one drink coupon also is only something we use for a nightcap which we take up to room as the bar's "nightlife" is nonexistent. Overall, I agree with many of the comments and I look forward to its renovation. It's a gem of a location as you can park your car for the duration of your stay and walk anywhere in town for food, beach, marina, lighthouses, fishing.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seabird_6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Port Washington, responded to this review, 20 August 2013
Dear Seabird_6,

Thank you for taking the time to post your comments. It is very pleasing to know that you liked the view from your room. I also appreciate and wish to thank you for the kind words for the staff. We are sincerely sorry to read about your negative experience over the hotel's condition. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. We hope to have the pleasure of welcoming you back again very soon.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
1 review
Reviewed 27 July 2013

We planned to stay here two nights but reduced our stay to one.

Pro:
- Location: It is a good location in Port Washington.
- Free wireless.

Con:
- Outdated everything: emerald and mauve lobby, peeling wallpaper in rooms, popcorn ceilings, fixtures and furniture circa when? This is Holiday Inn circa early 90s at best. Also: mattresses and pillows were old too: THE most uncomfortable I have recently experienced in a hotel.
- No soundproofing from other rooms (toilets flushing all night long) or hall (too bad when other guests leave at 4:30 am to fish)
- Price: Still charges what a nice, normal Holiday Inn in a metro area would charge.
- No free breakfast.

Bottom line: Don't think Holiday Inn if you plan to stay here, more cheap motel.

Room Tip: Ask for a room facing the water, but beware it also faces the parking lot.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ireviewhotels99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Port Washington, responded to this review, 13 August 2013
Dear ireviewhotels99,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
1 review
Reviewed 23 July 2013

We are on our way to this hotel Friday, and upon reading these reviews i'm a little scared! We are priority platinum members and will be disappointed if the hotel does not recognize that. Rooms smelling of mold will not be tolerated. A advanced review never hurt anything i suppose, it's our 10th anniversary, spending it with our family is important i don't want to be worrying about my hotel, room, or service. I love Holiday Inns, come on Port Washington.

Stayed July 2013, travelled with family
Helpful?
Thank sami_1918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Port Washington, responded to this review, 12 August 2013
Dear sami_1918,

Thank you for being an IHG Rewards Club Platinum member and for leaving us a feedback. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
burlington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 July 2013

We booked a year in advance for Port Fish Days, and we were put into the worst room available. There was no other room available to switch. We were right on the street side, very loud. The room smelled of smoke. But the worst part was its location.(the room, not the hotel) Right off the front lobby. We will not be going back. Location is the only thing this hotel has going for it, it has a beautiful view, if you're lucky enough to get one of those rooms.(maybe book 2 years ahead) If they took the time to renovate, it'd be the best hotel to stay at, but I think we'll be heading down the street a little ways for something a little more updated!

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mellody45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Port Washington, responded to this review, 6 August 2013
Dear Mellody45,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient.

However, We’re sorry we fell below your expectation regarding the room condition and the noise during your stay. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Travellers are raving about these Port Washington hotels

Parkdale, Oregon, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2013

We were able to stay at this hotel six nights over the fourth of July and it was wonderful. The room was clean, great view, and all the staff were friendly. I don't understand the other reviews, this hotel was top notch in every way. We even ate in the restaurant and the food was delicious and the setting was comfortable. The town and marina were a treat to walk around and enjoy and fireworks exploded right outside our window. Can't wait to be able to visit again. Jenna Lee Arrington from Parkdale, Oregon

Room Tip: We were on the fourth floor and had a good view. No A/C noise
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenna Lee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 July 2013

Stayed here the night before a charter fishing trip. The carpet was worn and matted. The rooms smelled of mold and mildew. The beds were hard and lumpy. We were assured at check-in that fresh coffee would be available at 3:30am. Stopped down for coffee at that time and it was literally cold. The front desk 'attendant' was surfing the net. When asked about the coffee, she informed me that it would have been ready if she hadn't been interrupted so much.... I know that the options in Port Washington are very limited, so I would suggest something in West Bend.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric67676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Port Washington, responded to this review, 4 August 2013
Dear Eric B,

Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

I am concerned to read that your experience was not what you expected. I apologize for our level of cleanliness didn't live up to your expectations and deeply regret the poor experience and service issues you had during your stay.

Your comments are very important as we rely on you, our valued guest to tell us how we are doing and how we can better meet your needs. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Port Washington

Property: Holiday Inn Port Washington
Address: 135 East Grand Ave, Port Washington, WI 53074
Phone Number:
Region: United States > Wisconsin > Port Washington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Port Washington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Port Washington 3*
Number of rooms: 96
Official Description (provided by the hotel):
Welcome to the Holiday Inn Harborview Port Washington Hotel,, located just 20 miles North of downtown Milwaukee on the shore of Lake Michigan. There are no other Wisconsin destinations that can offer the same sort of East-coast, New England-like charm. The Holiday Inn Harborview is one of the few Lake Michigan harbortown hotels in Wisconsin, offering a unique & charming boutique hotel experience. All guests are sure to appreciate the convenience of being adjacent to the Port Washington Marina, downtown shops & boutiques and some of the finest restaurants in the Milwaukee area including our very own Rusty Anchor Saloon & Eatery! For nearby recreation we are one of the only Port Washington, Milwaukee, Cedarburg, Mequon and Grafton area hotels near: charter fishing on Lake Michigan (3 boats on property), Interurban Bike Trail (starts on property), Elkhart Lake Road America and Kohler Wisconsin. In addition, being one of the few Cedarburg area hotels, many guests will take the short 8-mile trip to experience the Cedar Creek Winery & antique shops in historic downtown Cedarburg. For corporate travelers, the hotel is conveniently located near WE Energies Port Washington Power Plant, Concordia University, Charter Steel, SKF, Simplicity, Allen Edmonds, Tecumseh, Leggett & Platt, Columbia St. Mary s and Kleen Test Products. ... more   less 
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Also Known As:
Holiday Inn Port Washington Hotel Port Washington
Port Washington Holiday Inn

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