My boyfriend and I recently atteneded a wedding at Royal Ridges and spent the night at Comfort Suites. We were thrilled at the convienence of having the hotel within walking distance of the venue. Unfortunately that is where the excitement ended. We had the awful misfortune of having a room right next to the stairwell and we ended up getting very little sleep. There was a group of people staying across the hall in 5 or 6 seperate rooms and all we heard the whole time was children running up and down the hall and the stairwell door slamming shut. Beyond that annoyance, the pillows were very small and way too firm. It was very uncomfortable. My boyfriend works for a construction company and looked at the door for the stairwell and determined the closer was adjusted incorectly. When we complained to the front desk and tried to explain the problem we were basically disregarded. We were told "The manager spends most of his time at the other property." We felt the customer service was horrible and that the man checking us out really didn't care that we had a bad experience.
We will never stay at this hotel again.
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- Also Known As:
- Comfort Suites At Royal Ridges Hotel Ripon
- Comfort Suites Ripon
- Ripon Comfort Suites