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“Yearly fishing trip”

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Best Western Spooner Riverplace
Ranked #1 of 5 Hotels in Spooner
Certificate of Excellence
Bloomington, Illinois
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Yearly fishing trip”
Reviewed 12 July 2014

We have always had a good experience at this hotel. We usually stop here on our way up to northern Minnesota/Canada. The rooms are clean, the staff is helpful and the breakfast is good. If you want a scenic room, ask for the river side of the hotel. There is a McDonald's across from the hotel too, if you like fast food.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank SmithFamilyIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Best Western Spooner Riverplace, responded to this review, 14 July 2014
Dear SmithFamilyIllinois,

Thanks so much for your loyalty and lovely review. I am so glad you know you can count on us for a comfortable stay, with the best in accommodations and service. We love welcoming you back and look forward to seeing you and your family again next year.

Sincerely,

Ken Jacobs
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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252 reviews from our community

Traveller rating
    184
    54
    9
    4
    1
See reviews for
102
56
9
49
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Any
English first
Captiva Island, Florida
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 July 2014

Great location in the city with caring/friendly staff. The pool area was warm, clean and the pool temperature brilliant. We were with a larger group of people and they went out of their way to ensure we were close together and taken great care to make our stay perfect! Everything was spotless and we had a great stay!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank licorice56647
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Best Western Spooner Riverplace, responded to this review, 14 July 2014
Dear licorice56647,

Thank you for taking the time to write and submit a review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we exceeded your expectations. We really appreciate your recognition of jobs well done by our team and look forward to welcoming you back on a future visit.

Sincerely,

Ken Jacobs
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manteno, Illinois
Level 5 Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 6 July 2014

We stayed here twice. When I booked the room I called the hotel directly. The service was terrific! I wish I had the girl's name. Check in both times was with the same lady and was OK.

Upon arrival the first time we saw sinks lined up along one side of the building. It looked like they were there for awhile. This did not give us a good feeling about the property.

The first time we got a room on the river side so the view was nice. It was really the only redeeming quality about the room. Cleanliness was only OK. It could use paint and cleaning in the corners. It smelled like cigarette smoke in a non-smoking hotel. The room was small. The air didn't seem to work right. We figured it was just a night so no big deal.

On the way home we stayed again and the room was much worse. The room was even less appealing then the first. The sheets looked like they had been slept in. We were on the first floor looking at the parking lot. It reeked of perfume when we got there. We hoped we would get used to it. We did but later we got a "rotten egg" smell when we used the sink. The toilet ran almost all the time. We learned the air was blowing up the drapes instead of the room but we didn't want to keep the curtains open. My husband eventually "draped them" over the window sill and the air was better.

Breakfast was average. The had biscuits / gravy the first time. I don't like them but my husband does. He said they were better then most. The second time they had eggs and sausage. Those were good. I can't really explain what didn't appeal to me. They had standard juice, cereal, muffins, yogurt in addition to what's mentioned above. I think less variety.

The pool area is too warm but it's beautiful! The pool is almost like a hot tub. The hot tub is scorching. But if you go in the hot tub then the pool, it feels cooler. This was the best part of our stay.

Room Tip: Ask for the river side - and stay out of room 110!
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Best Western Spooner Riverplace, responded to this review, 14 July 2014
Dear Karen W,

Thank you very much for taking the time to write and post your detailed review about your recent stay with us. I'm terribly sorry that you were unhappy with you room both times you were here and offer my sincerest apologies for the disappointment and discomfort you experienced. We value timely input from valued guests such as yourself and use it to improve our operation. We'd like to make amends and hope you will contact me via kenjacobs@zmchotels.com so we can discuss this further. We want all our guests to be happy they decided to stay with us and take it very seriously when we fail to deliver anything less than that best in service and accommodations. We look forward to regaining your trust.

Sincerely,

Ken Jacobs
Guest Relations
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Mahtomedi, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2014

We were near Spooner for a family get together. The room was spotless and the service friendly. We unexpectedly added my two grandchildren to our stay, and the motel staff were welcoming and helpful. The continental breakfast was "super" , per my 8 year old Grandson. He loved the make-your-own waffles! We would definately go there again!

P & L Keenan

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lesley K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Best Western Spooner Riverplace, responded to this review, 4 July 2014
Dear Lesley K,

Thank you for taking the time to write and submit your great review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we exceeded your expectations. We look forward to welcoming you back on a future visit.

Sincerely,

Ken Jacobs
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 June 2014

After breaking down in Spooner, we had to stay overnight and ended up here. Lovely people, very nice room, clean and best of all, they had recently added a deck which overlooks the river so our even ing was semi-salvaged by sharing some refreshments in a lovely setting. Thanks to the residents of this town, we felt so welcome under challenging circumstances. Breakfast included. Quiet.

Room Tip: Ask to overlook river if you can get for same price.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Best Western Spooner Riverplace, responded to this review, 2 July 2014
Dear Sharon B,

Thank you for taking the time to write and post your nice review about your recent experience here. Travel can be stressful enough, even without breakdowns, and I'm glad you were able to relax and enjoy your time with us. Everyone here works hard to deliver a higher quality guest experience than our competitors and we appreciate your compliments. I hope we can serve you here again under better circumstances.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newton, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 May 2014

not bad for a Best Western. Beds were comfortable which doesn't always happen with this chain. not too sound proofed though. The location was beautiful. if you can, ask for a room on the river side. Got to watch geese and loons on the river, lovely.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
3 Thank Laura L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Best Western Spooner Riverplace, responded to this review, 25 May 2014
Dear Laura L,

Thanks for posting your comments about your recent stay with us. We value all guest feedback and really appreciate your business. I'm sorry for any disturbance you experienced and happy to know you enjoyed the view. I hope we can serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hastings, Minnesota, United States
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 May 2014

We have a place to call a home away from home. When we come to visit relatives this is the only place we will stay. The employees are always friendly and very accommodating. The rooms are always clean and we were able to take advantage of the grill on the large deck with the beautiful view of the river during out last visit. As always, the kids love he pool and waffles!
Since we visit the area four to six times a year. We are happy to have a stress free stay at he Best Western. With no more wondering where to stay. We have the peace of mind knowing that we will be treated with respect and that our needs are always accommodated.
We highly recommend this hotel if you are in the area.
Jana

Room Tip: Any of the river view rooms will give you a great view right from your room!
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Best Western Spooner Riverplace, responded to this review, 12 May 2014
Dear Jana W,

Thank you very much for making us your home in Spooner, and for posting your wonderful review.Its guests like you who make our jobs of providing the highest standards of cleanliness, service and facilities very rewarding. We are very proud of our people and appreciate your recognition of jobs well done by our team. We look forward to welcoming you back and thanking you in person the next time you are here.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Spooner Riverplace

Property: Best Western Spooner Riverplace
Address: 101 W Maple St, Spooner, WI 54801 (Formerly Best Western American Heritage Inn)
Phone Number:
Region: United States > Wisconsin > Spooner
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Spooner
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Spooner Riverplace 2.5*
Number of rooms: 45
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