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“Fantastic Spot”

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The House on the Rock Resort
Ranked #3 of 6 Hotels in Spring Green
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fantastic Spot”
5 of 5 bubbles Reviewed 7 July 2014

We stayed at the House on the Rocks Resort over the last 4th of July weekend. One of the busiest time of the year to travel, yet the hotel seemed quiet and relaxing. At some point, we were the only people in the pool. The air was fresh. Restaurant was good. Room could be a little cleaner, but nothing major. Kids got to ride the golf carts which was awesome fun and our tix to the House on the Rock were included in the price! Talking about value! I would recommend this place in a heart beat.

Room Tip: Ask for the last floor
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank featherstone7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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201 reviews from our community

Traveller rating
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    70
    33
    28
    11
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
LA CROSSE
Level Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 bubbles Reviewed 29 June 2014

This property is magnificent, but in serious need to an overhaul. The rooms are very dated, and basically old. Sheets have holes, and towels are worn. Coffee maker takes forever to brew 3 cups of coffee.
It is a pretty site with a great view of the golf course, but for $180.00 it is a rip off.

The final straw was when we came back from a wedding reception at 9P.M. on a saturday night, and they had closed all three bars. They claimed to be short of help. Not ONE place to grab a drink or sit around.

They are short of a lot of things. Somebody needs to clean this place up and get management before they have to close.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank dukeboy1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 23 June 2014

This place is definitely not a resort!! They actually have TUBE TVs in the rooms. I am not kidding. The place hasn't been remodeled in what looks like over 30 years. There is no room service and WIFI is iffy. Cell phone reception is even worse. The place smells of mold and is in dire need of repair. We ate at the Grandview restaurant and it took almost an hour to get our food- which was mediocre at best. I cold go on and on, but just be warned.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dexter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 9 June 2014

Driving up to The House on the Rock Resort, is a completely different experience than staying there. I thought the courses looked fresh and green and were calling my name! I was staying at this hotel because of a nearby wedding and I was excited to when I saw the property! Then I opened the door. The lobby, the carpet, the furniture, everything was a straight out of 1985. While the hotel was clean - it left a lot to be imagined for the price. The pools (yes they have three) were all nice. The outdoor pool looked left you wondering if it was still open. It was practically deserted (and not in a good way). My husband cut his foot on something in the pool and I called the front desk. They sent out a young girl who was in no rush to ask if he was okay and basically handed us a package of band-aids. Then they put caution tape around the pool and let us be. I was really mad that they didn't make a bigger deal - he was bleeding a lot. And when we said "sorry about the towels" she said "that's okay - we have special soap to treat bloods stains" Niiiiiiiiice.... I'm glad that the towels will be okay. Speaking of pool towels... you better bring one. They offer guests hand towels instead of pool towels. That is the only POOL TOWEL that they have. No I am NOT exaggerating. It is the size of a hand towel... too small for even my two year daughter to use as a towel. It makes them look cheap. The front desk was not overly friendly welcoming us in or checking us out. I was NOT impressed and actually walked away disappointed. The rooms have old TVs and outdated color schemes and furniture. The "all suite" resort seems to have nothing but a maze of a room... though the views of the course are very nice. I would TOTALLY want to play golf here - I NEVER want to stay here, again. The only saving grace of my short overnight to the resort was the TURNS restaurant. The bartender and cook were SO nice and SO accommodating. The front desk (and probably the management) could stand to learn some customer service from the women that worked that bar. They were courteous, helpful, and a joy to talk to... and all I did was order lunch to bring back to my room! Keep those ladies around!!!

Room Tip: Get a room with a view of the course!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank KristenSTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Haven, Michigan
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

Let's start with some great things about this hotel:

1) The rooms are very nice. The floorplan is excellent, especially for families. The rooms are spacious and compartmentalized very well. Although exceptionally clean, there were some upkeep issues (wallpaper coming off of the walls, etc.).

2) The buffet breakfast was outstanding. The buffet featured scrambled eggs, bacon (done perfectly), sausage (over-cooked for my taste), baked baby potatoes, waffle and French toast sticks (these did not look very good), fresh fruit (amazing), cereal, yogurt. I had eggs with bacon and potatoes, and that combination was excellent. The fresh fruit featured huge, ripe, delicious berries (blue, black, rasp, straw), and that was probably the most impressive thing on the spread. At around $11 for adults and $5 for kids, this felt like a bargain.

3) The pools and recreation were amazing. There are two indoor pools and one outdoor pool. Our kids loved them. The golfing looked incredible, although with the two kids and busy schedule, we did not have a chance to play.

4) The staff is really exceptional. They are very professional, but they are also really friendly. They were so kind to our children--Elliot even drew a picture for our 5-year-old daughter to pick up at check-out based on a conversation they had.

Some things to be aware of, if these things make a difference to you:

1) This hotel is very out of the way. This is a destination, and certainly not a place to stay if you are looking to explore Madison. It is very close to the Frank Lloyd Wright Museum and the House on the Rock attraction.

2) Is that a flock of migrating birds? No. In late May, there were droves of mosquitos and each of them were the size of a Quidditch Snitch. They have bug spray in the gift shop and, not surprisingly, it costs $12. I suggest bringing your own.

3) There is no wifi in the rooms. Wifi is available in the lobby--I am hoping it was a network named "Tsunami", and if it is not, my apologies to whoever I stole a connection from. On AT&T, there was also no cell service at all. If the decor at the hotel feels a little outdated, I would suggest correcting this first. More than color scheme and decor, wifi would make this hotel feel a lot more modern.

Those criticisms aside, I thought this was an excellent hotel, and I thoroughly enjoyed my time there.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 25 May 2014

Memorial weekend getaway landed us here. Not much else in the area besides the roadside attraction with the same name down the road. Our room was a nice two room suite with a kitchenette, balcony and a view of a golf course. Service at the restaurant left a lot to be desired. We golfed 9 holes at the golf course, and the place was completely overrun with mosquitos. Swimming pool, racquetball and exercise facilities were the saving grace for the place.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank iamthule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pewaukee, Wisconsin
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 8 May 2014

It all started with booking the hotel. I have to have access to the internet in my room to check in on my company. I specifically asked for a room with strong wi-fi or a dedicated DSL so I could have enough speed. The first thing we found when I checked in is that they don't have wi-fi strong enough to reach the room. Then as we unload and settle in the room we find cob webs in the room and dead insects on the floor and around the patio. I advised the hotel desk and manager at the time of it and checked back the next day after room cleaning the bugs where still there. We cleaned the cob webs ourselves. Additionally our room service quality was the most lacking I have ever seen the maid didn't even bother to make the bed in one of the rooms she simply pulled the bed spread up. Even left a pillow in the middle of the bed under it. The next issue was with the staff turning off the pool lights 15 minutes before the end of swimming. I sent my son to the desk to ask why this happened and the person at the desk said it was 10pm and swimming is over. My son pointed to the clock behind her and said that is the same time at the pool could you please give us the 15 minutes. She very disrespectfully insisted that we then exit the pool right after if she was going to allow it. The pool sheriff seemed to be on a different time than the rest of the world. And when your vacationing with your family it should be understood that every minute of pool time is gold to them. The staff was extremely unapologetic for their service, I am still to this day waiting for a call back from the hotel manager who I asked to talk to. This is the worst excuse for a resort I have seen in all my years of travel. I would avoid this place unless you enjoy the lack of amenities of camping at resort prices.

Room Tip: Find another option in Spring Green
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank FLangeIV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The House on the Rock Resort

Property: The House on the Rock Resort
Address: 400 Springs Dr, Spring Green, WI 53588-9000
Region: United States > Wisconsin > Spring Green
Hotel Style:
Ranked #3 of 6 Hotels in Spring Green
Number of rooms: 80
Also Known As:
The House On The Rock Hotel Spring Green
Hotel On The Rock

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