I have stayed at countless Comfort Suites and always had a very nice room, honest clerks, super comfy beds. I booked at this facility on line about 2 months before we went and at the time it offered smoking rooms and this one was suppose to be lakeview. I have a friend who smokes and had trouble walking so I paid about $50.00 more here because they were the only motel in the area that had smoking rooms and expected to be on the lake front. We drove about 250 miles and arrived late at night. When we arrived I checked in and at that time the clerk told me there were no smoking rooms but there was a balcony. Frustrated and tired from the ride I checked in and went to the room. It was actually across the road from the lake and it faced the parking lot. By then I was more than frustrated. I went back to the desk and told the girl that I refused to stay there and asked for my money back. She told me that I couldn't and that the manager would talk to me in the morning. I insisted she contact him that night so she called him. He could care less about my complaints and said that they would still charge me if I chose to leave, which they did! We left and went only a short distance down the street on lake side and I got a beautiful 2 bedroom Suite right on the lake for less than at the Comfort Suites. I would Never Book a room on line again and have lost faith in the Comfort Suites name.
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- Also Known As:
- Comfort Inn Sturgeon Bay
- Sturgeon Bay Comfort Inn