We reserved a suite with an appropriate handicapped bathroom. When we arrived we were told the owners had taken that suite because we didn't put a "Do not move" on our reservation. We were NEVER told about that and the whole idea is ludicrous in the first place. Reserved means reserved.
We were given what we were told was another suite with a handicapped bathroom. It was DEFINITELY NOT a handicapped bathroom. I have ALS and cannot walk or stand unsupported.
When we pointed this out to the manager, Tom, we were met with extreme defensiveness and hostility. We were told we could go elsewhere but there was nothing appropriate available. We had driven for hours to get there and I needed to rest, therefore we couldn't go home. We ended up staying there because we had no choice. I informed Tom that if I fell that he and the owners would be liable.
Tom's behavior was "customer service" at it's worst. Not only was he rude, defensive, and hostile; he insulted one of our party for her for trying to get some sort of compensation for my inconvenience or at the very least an apology. He said, "I was the superintendent of a school and I know customer service!" What a crock!
We were eventually offered a lousy 10% off our bill. We never received an apology for the inconvenience.
Despite this horrible experience we had a nice time in Door County. It is a beautiful place to visit. I would recommend the Westwood Shores. The service is excellent and they have a beautifully equipped handicapped bathroom in their suite.
- Official Description (provided by the hotel):
- All our condominium suites have private decks to take in the breath taking views over the bay. 1-3 bedroom suites all have full kitchens with granite counters and living rooms with HD TVs and a sleeper sofa. We have a beach with complimentary kayaks and boats, bonfire pit, bikes, tennis courts, basketball, playground, fitness center and game room. We have a heated indoor and outdoor pool, hot tub, and massage therapist on site. ... more less
- Also Known As:
- Bay Shore Hotel Sturgeon Bay
- Bay Shore Resort