This is a large hotel for Door County. Its location is its best feature: on the water and in historic Sturgeon Bay. The Hotel has lots of amenities which a quaint B and B would lack: indoor/outdoor pool, small fitness room, bar, dining. I spent 2 nights here in a regular king size room and came away with the thought that this is a nice property that needs someone with hotel-hospitality experience to up it a notch or two.
At night loud drunked fools from the bar and catering events make tons of noise--no hotel employee or security around to keep the peace, but the hotel makes you sign a waiver at check in that if you are too loud they will ask you to leave!
The rooms need a linen upgrade. Get rid of the decades old bed speads with everyones germs. Even moderate priced Hitlons and Marriotts have done this. Buy better towels, the ones they have are sandpaper. Toilet amenitis are bland store brand types. How about a morning newspaper and bathrobes. The competitor B and Bs have robes. Front desk staff needs to attend customer service class. The are friendly but very dour in tone and demeanor. I checked out this morning and got a thank you but not a single inquiry about how my visit was. Mattresses need a softer pillow top they are old and every other hotel charging these rates has upgraded. Rooms are non smoking but the bar allows smokling all over. Hotel has 167 rooms but a fitness center the size of a closet with 4 machines.
Overall, this porperty is nice but needs that extra touch to take advantage of its location. My point of refernece is that I stay in hotels about 45 nights a year ranging in amenities from Countyard to Four Seasons. It markets itself as a conference center but regular rooms have tiny desks--where are businesspeople supposed to work? Small TVs are mounted on the walls like a hospital room. I think if Marriott, Hilton, or Starwood took over this place, a few cosmetic upgrades and traning of the staff in hospitality you would have a gem.
- Also Known As:
- Stone Harbor Hotel Sturgeon Bay
- Stone Harbor Sturgeon Bay