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“The Worst Hotel experience in last 25 years”

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Stone Harbor Resort
Ranked #9 of 17 Hotels in Sturgeon Bay
A TripAdvisor Member
“The Worst Hotel experience in last 25 years”
Reviewed 4 July 2006

We have been staying at this hotel every summer for the past 7 years. For the most part the overall experince has been o.k but has been deteriating evry year. This year it hit rock bottom! When we checked into our premium room there was a huge black stain on the carpet which lookd as a german shepard had given birth to a litter of puppies. The srevice was non existent.... we sat in the outside bar area for 20 plus minutes just to get a server. Once waited on the food took for ever and then we got no silverware, water and the order was incorrect. They were supposed to have a a band one of the afternoons and that never happened. They also would not serve roomservice after 8 p.m. It actually started to turn into a joke how inept this entire place was. They no longer have an ATM machine and we were forced to leave the premise to go to a nearby bank. Our actual rooms were not clean until after 4 p.m. Please understand that I don't have high expectation levels going to Door County in the summer months, but this place should be condemned. Quite frankly, I tried to be polite and point some things out to the staff, but no one seemed to give a damn. My wife and I decided to drive over to the Glidden Lodge for dinner and we've already made reservations for next year. Adios Stone Harbor.

Stayed June 2006
Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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281 reviews from our community

Traveller rating
    101
    91
    47
    26
    16
See reviews for
64
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7
36
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Any
English first
wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 February 2006

Stone Harbor is a lovely resort, with beautiful rooms. The indoor pool is fine, though nothing special. The fitness room is a joke. We did have a good dining experience. On a weekend in January, it was very quiet. However, they lost our reservation, and didn't make any effort to make ammends. We have a number of rooms blocked there for our wedding this summer, and I am very concerned as the front desk staff is very inept. Our guests have run into numerous problems. Communication with managers is poor . . . no call backs or email replies. Really a shame to have such a lovely facility run by morons!

  • Stayed January 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank kmkaull1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 3 February 2006

Stone Harbor is our destination every Memorial Day weekend which is still in the off season. We have always experienced helpful staff, excellent food, and a wonderful environment. The setting is wonderful: Right on the water. It's central to everything Sturgeon Bay and Door County has to offer. We've tried other lodging in the area, but none can compare.I'm sure we'll be there Memorial Day 2006, too.

  • Stayed May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, IL
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 September 2005

Entire wedding party stayed there and all had a horrible experience.

1. Woefully understaffed
2. Kitchen was so understaffed they discontinued room service
3. Room keys were deactivated at midnight and guests were locked out... with nobody working the fron desk for extended periods of time (more than 30 minutes on one occassion)
4. Service in the bar took forever
5. Bartenders lost my credit card and were less concerned with where it went than they were with how the tab would be paid (someone left it at the fron desk the next morning, the clowns had handed it to the wrong customer)

No offers were made to compensate for all these troubles. I was too speechless and shocked to even bother to comlain, I wanted to get out of there as quickly as possible.

Helpful?
15 Thank ChiBrendan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stone Harbor Resort

Property: Stone Harbor Resort
Address: 107 N 1st Ave, Sturgeon Bay, WI 54235-2537
Region: United States > Wisconsin > Door County > Sturgeon Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sturgeon Bay
Price Range (Based on Average Rates): £
Number of rooms: 163
Also Known As:
Stone Harbor Hotel Sturgeon Bay
Stone Harbor Sturgeon Bay

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