Arrived before check-in time and room wasn't ready. So, signed in and went to visit friends. Came back at 8 pm only to find that the room we were assigned hadn't been cleaned. Bed was unmade, towels on floor, wastebasket full. Person on duty said that we would have to take another room on the 2nd floor. That would have been fine except that there is no elevator and I am suffering from severe osteoarthritis of the knee and have trouble with stairs (the equivalent of two flights at this hotel) Very inconvenient and painful for me. Wanted to ask for a discount for the hassle of it all but my husband didn't want to argue. I may write a complaint directly to the manager soon. It certainly put a damper on our visit to Door County.
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- Also Known As:
- Best Western Maritime Hotel Sturgeon Bay
- Best Western Sturgeon Bay
- Sturgeon Bay Best Western