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“Ok, but dated”

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Holiday Inn Express Superior
Ranked #3 of 9 Hotels in Superior
Certificate of Excellence
Reviewed 22 August 2013

First room they gave us clearly had a mildew smell, but they were quick to find us a room without that problem. Then, we had to remember that all prices during the "season" are high...there is always a question of, "is it worth it?" In our case, we had to request more towels and washclothes than they stocked, the TV was out for a day before it was repaired (they did adjust our costs to reflect that), and personnel were often hard to find when they were needed. But, it was the roof we needed over our heads when it was needed. Still not sure it was worth the rate..

Stayed: August 2013, travelled with family
Thank bltok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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122 - 128 of 189 reviews

Reviewed 18 August 2013

This property actually has views of Lake Superior! If you want to see the lake from your room, ask for a room on that side. Clean hotel, and you get what you expect to get for a HI of this size. The parking lot was a little full, but lots of travelers this time of year. Should really review the city of Superior... Not much to do there. Good thing it is close to Duluth, MN.

Room Tip: Ask for a room on the North side to see the Lake... Not a great view, but better than the other side...
See more room tips
  • Stayed: August 2013, travelled as a couple
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Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2013

I don't know why people are complaining about the breakfast at this hotel in their reviews. We thought it was excellent every day we were there, including Sunday, when the room was full. There were eggs, sausage, biscuits, english muffins, cinnamon rolls, cereals, bananas, juices, coffee, and more.
The rooms were nice and clean, beds were ok. I really have nothing to complain about. It was a decent hotel for a decent price and we loved that it was just a couple miles away from all of the attractions of Duluth. There was a Perkins and a Chinese restaurant close by. We'd stay here again!

  • Stayed: August 2013, travelled as a couple
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Thank jajsip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2013

This is an older hotel that is starting to show its age but our room was clean and the beds were very comfy...we were really tired after a long day's driving and slept soundly till morning. Great shower head...coffee was good. Staff were friendly.

  • Stayed: August 2013, travelled as a couple
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Thank margaret0077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Superior, responded to this reviewResponded 24 August 2013

Dear margaret0077,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and shower.

However, We’re sorry we fell below your expectation regarding the property condition. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2013

Excellent room, clean, even had a welcome note from the housekeeping. Check in was fast and accurate. The pool area was clean and well maintained. The breakfast buffet was huge and well stocked with options that worked for my kids, hubby, and I. We missed a fridge and micro in the room, but the front desk accommodated us by the use of the things in the breakfast room. Because of other reviews, we knew to ask for a 3rd floor lakeview room-----no extra charge and was a beautiful view. It is easy to get to and navigate around Superior. The hotel was sold out, but still was quiet. The staff was very friendly and helpful.

Room Tip: Ask for a 3rd floor lake view-------------beautiful!
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  • Stayed: August 2013, travelled with family
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Thank Karla A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2013 via mobile

When we arrived,a visitor was very disappointed about her room.They would not help her. They only said I don't know what you want us to do about it...WOW.I own my own business, and I thought you were supose to go out of your way to satisfy the customer....Well, off to our room...When we got to or room, I thought at first they gave us a room that had not been cleaned yet. The pillows were all mashed in, room didn't looked detailed at all.
Had a great day in Duluth, and are looking forward to our skydiving adventure tomorrow in Superior.BUT I am still laying here at 3:20 a.m. because these beds are so hard and uncomfortable I can't sleep. I am sorry, but I will not ever be back, nor will I recommend this hotel to anyone. Is a matter of fact,I will tell people I know about the lack of detail, customer service, and the uncomfortable beds.(Aug 2, 2013.)

  • Stayed: August 2013
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Thank minasota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Superior, responded to this reviewResponded 18 August 2013

Dear minasota,

Thank you for your business and your review. We take all comments seriously and value the chance to make improvements where possible.

I am sorry to hear that your experience was not what you expected. Please accept our sincerest apologies for the poor customer care and the inconvenience the bed quality has caused you.

We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. As such, kindly be assured that your comments will be reviewed and will be used to consider updates. Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Dhan M
Case Manager
IHGCare

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Reviewed 3 August 2013

We stayed one night in 2012 and it was so noisy that we didn't sleep all night. When we reported it to staff they never took care of it. Long story short we decided to give the hotel one more chance. The same thing happened again... you can hear everything. The walls must be made of paper. You can hear people walking on the floor above you, you can hear people talking in the hallway, and you can definitely hear every single door close. If you want to sleep at all you definitely do not want to stay at this hotel. We paid $153 so that wasn't too bad and the rooms are nice , but definitely not worth losing a whole nights worth of sleep.

  • Stayed: August 2013
    • Value
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Thank ap814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Superior, responded to this reviewResponded 18 August 2013

Dear ap814,

Thank you for taking the time to provide feedback. We pride ourselves in making sure that all of our guests have an enjoyable stay and it is very disappointing to hear that we did not live up to this expectation. We are sincerely sorry that your guest experience was less than satisfactory due to the noise challenges you experienced. We appreciate your feedback and allowing us the opportunity to address these issues with the appropriate department.

Once again, we apologize for your stay and we hope to welcome you back upon returning to the area.

Sincerely,

Zelyn N
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Superior

Address: 303 2nd Ave E, Superior, WI 54880-3045
Phone Number:
Region: United States > Wisconsin > Superior
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Superior
Price Range: £85 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Superior 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Superior is located 1/2 block off HWY 53 on Second Avenue East. Near Barker's Island. 1 block West of Hwy 2. Hotel features include complimentary continental breakfast and free local phone calls. Visit Superior, WI and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Superior Hotel Superior
Holiday Inn Superior

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