This trip was a celebration for my grandson's 3rd birthday. My daughter had stopped at the hotel twice making sure they had room for the party and was told NOTHING was going on this last weekend. We got to the hotel one hour prior to the start of the party and found both rooms filled! The manager attempted to get us another room at other hotels in the area...after each call she would look at us and call the person on the other end names (I won't even type them) BUT in her defense she bent the rules and allowed us to set up the party by the pool as long as we agreed to clean up when we were done. At this point we raised our eyebrows about her behavior and went about the party. Three hours into our party and a different manager and I was approached and told, "You have to leave now. You are impeding our other guests from using the pool." It should be noted we had paid for three rooms at $130.00 each. When I stood up to see who was talking like that I found TWO women with their hands on their hips. Both worked at the front desk. Again, this is a child's birthday party. When I told them we were paying guests she stated the tables had to be removed. When I turned to speak to my daughters one of the made a face behind my back. Needless to say we cleaned up, returned their tables and left the pool area. The pool had a sign for capacity at 19...the hot tub's capacity was 10. When I returned to get a towel I counted over 50 people in the pool and there were so many people in the hot tub another person couldn't have fit. There was a large group cooking in the hotel lobby for their group-it was a total zoo. My daughter lives in Superior so we stay at different hotels in the area often and I can tell you we will NEVER EVER stay here again and I will make sure none of our family does. If this is how holiday inn express runs I won't stay at any of them.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Superior is located 1/2 block off HWY 53 on Second Avenue East. Near Barker's Island. 1 block West of Hwy 2. Hotel features include complimentary continental breakfast and free local phone calls. Visit Superior, WI and stay smart at the Holiday Inn Express Hotel. ... more less
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- Also Known As:
- Holiday Inn Express Superior Hotel Superior
- Holiday Inn Superior