I really don't like to say anything negative about a family owned and operated business. I'm usually of the mindset that if I have a less than stellar experience, it could be an aberration rather than the norm, or it could be a matter of personal subjectivity.
But with that being said, I feel obligated to make an exception in the case of the Country Lodge. Not so much as a forum for me to complain, but just to let others know about the issues that we had and let them come to their own conclusions.
The owner/manager was somewhat rude from the second we walked in the door, and although we never asked for or expected any discount on the room when we brought an issue to her attention after getting to the room, she then implied that we had sabotaged our stay in order to get something for free. This was never remotely our intention. We just wanted management to be aware of the issue, and we were surprised when her reaction was fairly paranoid and thoroughly unprofessional.
We stayed in the room regardless, once again chalking it up to a lesson learned.
The next morning, we checked out the continental breakfast. The room was open, so we went in and sat down a few minutes early (along with several other patrons). The gentleman who was getting the breakfast ready had an outburst because people were "looking at him". He made such a production out of it that we (and several other people) just decided to skip it. Before checking out, we mentioned how upset this young man was, and we were told that he is the owners son and that he is just shy. We were also told that we shouldn't have been in the room before he was done setting out the bagels and juice and such anyway.
For the most part, we were treated very poorly during our stay, as were the other guests we encountered, and it was primarily by the owner and her son as opposed to the average rogue employee.
Considering the unusual contempt that management seemed to have towards all of their guests during our stay, I couldn't recommend the establishment to anyone, regardless of the good location and decent prices.
- Also Known As:
- Country Lodge Of Turtle Lake Hotel Turtle Lake