We were in town for a wedding. When I called to make the reservations the never once asked how many adults and children. I had to ask if they were going to need that information. She put my last name in tottaly wrong! On the day of the wedding, We arrived around 9am. They did not tell me over the phone what time check-in was. We traveled from 2 hours away with 4 children and wanted to get into the room and have breakfast, rest then get ready for the wedding that everyone in the family was in. When we were walking in there was a note up saying that the pool was not open. My kids were looking forward to swimming. When we got inside I told the lady whom was working that we were checking-in. She said check-in was @ 4pm!!! I NEVER heard of such thing! I said we were here for a wedding and needed to be able to get into the room to get ready and what are we spose to do becuase the wedding started @ 4pm!!! She said the banquet room would be open to change for the wedding but we needed to shower and fix our hair. And the banquet room was open for a different wedding. How strange would that have been to change infront of people whom you did not know!!!!!!!!!
Where the bride was having the wedding we decided to go out there and tell her what was going on. The lady that rented the grounds/barn for the wedding was not pleased with what went on becuase she tells alot of her brides and their famiies to go there from out of town. The lady that rent the gounds/barn called and got us in early. I could not believe it had to come down to that! If they did not have my card on file from when I called I would NOT have staied there at all!!!!! I did not even get a sorry or anything when I checked in for the 2nd time. Needless to say we were almost late to the wedding where everyone who was with me was in it. I WILL NEVER STAY THERE AGAIN AND DO NOT INCOUAGE ANYONE TO!!!! Breakfast sucked too!!!!!
- Official Description (provided by the hotel):
- When it comes to hotels in Viroqua, the Vernon Inn and Suites offers you clean, friendly, fast service with great rates and outstanding amenities. We have lots of space to accommodate your needs with 50 rooms. Our loyal and dedicated staff will work hard to make your stay enjoyable. Come for a night or stay longer and see what Viroqua and the Vernon Inn have to offer. ... more less