My boyfriend and I went with our children for his sons birthday party. We were really looking forward to having a good time. Sad to say but the only good time I had was in the water park and I have a broken wrist. The room had blood on the walls, the sink was backed up and after plunging it there was black stuff that came up and never went down, they had wedding party guests on both sides of us so we were all woken up a few times by yelling, swearing, and doors slamming. The staff was extremely rude. They offered $30 off the room price. They also offered to switch rooms...at 12 midnight. When I went to complain all I got was "What do you want me to do about it?". The kids had a great time in the water park but it was too hot inside. I was sweating just sitting there. Also the lifeguards were not very pleasant. When we left, my boyfriend checked his bank account and found out they charged him $305 when the room was $158. We went back to get an explaination and ended up having the police called on us. The manager Ed apparently felt threatened by someone much smaller than he wearing a cast and having 2 children. This guy played it up amazingly. Very rude and didnt help in any way. Alot of nasty comments from him and even laughed about it. The officers even agreed with us. The day after we have left numerous messages for different managers and have yet to get a call back or an explaination as to why we paid $150 more than what we should have. To anyone visiting the hotel, good luck!
- Official Description (provided by the hotel):
- The Country Springs Hotel, Water Park and Conference Center, located only 20 minutes west of Milwaukee, is situated on 40 picturesque acres of the Kettle Moraine Countryside. Our luxurious whirlpool suites, 40,000 square feet of meeting space, 2 restaurants and a 45,000 square foot Water Park is the *Essence of Hospitality*. Each of guest rooms include free WiFi, microwave and refrigerator. Suites offer spacious, marble bathrooms with whirlpool tub. ... more less
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- Also Known As:
- Country Springs Hotel
- Country Springs Waukesha