Reserved one room but somehow the hotel had reserved 2 for us. They wouldn't cancel the other even though we only used one room so we were charged for an extra room for two nights. When we called the hotel to get the refund it took days for the manager to call us back. They finally took the charges off our credit card. The hot tub was broken during our stay so that was disappointing, a main reason we chose this hotel was because of the price and we need a place with a pool and hot tub. The front desk staff was not sure what was wrong with the hot tub and didn't have a timeline to know when it could be fixed. When we finally got to our room it was tiny! Hardly any space between the walls and the beds which didn't give us any space to have 5 people in the room. We asked for an upgrade that we would have been willing to pay for and the staff was less than accommodating. They didn't do anything to make our stay better after we complained about needing a larger room. They had it available but wanted me to pay an additional $100 for the next room up from my double bed room. No thanks. Breakfast was nothing special at all, hardly any selection. Juice, coffee, bagels, waffles, no hot item. Hallways smelled like smoke.
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- Also Known As:
- Ramada Limited Waukesha - Milwaukee West Hotel Waukesha
- Ramada Waukesha
- Waukesha Ramada