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“Not the same as it use to be!”
Review of Jimmy's Grotto

Jimmy's Grotto
Ranked #33 of 180 Restaurants in Waukesha
Certificate of Excellence
Price range: US$2 - US$30
Cuisines: Pizza
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Restaurant details
Dining options: After-hours, Delivery
Description: Longtime established eatery serving pizza, Italian sausage & deep-fried calzones - PonzaRottas - in casual digs.
Reviewed 13 August 2013

Jimmy's as been around since I was a little girl. The Ponza Rotta is a staple in the Waukesha community! It however, is not the same as it use to be. They are still sort of yummy, but somehow it has changed since the new ownership. The restaurant itself really needs an overhaul. It needs to be cleaned inside and out in a bad way. Also, the ponza's seem to be smaller than they use to be, and are consistently under-cooked and under-stuffed.

Also, PLEASE teach your staff about proper customer service. I can't tell you how many times our order has been wrong, only to get snipped at when YOUR staff is the one who screwed up. It would help to hire people who actually care about doing a good job.

1  Thank Jen U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (79)
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58 - 62 of 79 reviews

Reviewed 7 July 2013

We waited 40 minutes for food that was served cold by very rude and pushy staff. The restaurant itself is okay, but a bit dirty and run down.

The food is the worst part, fried dough filled with cheese and toppings that has no flavor whatsoever and left me feeling sick in the stomach for hours later.

If you're the sort of person who enjoys flavorless, bad food just because its fried and has cheese, you may enjoy this, but when I'm getting junk food I like it to taste good at least. Will NEVER eat here again and will make sure anyone else I know does not either.

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Thank SpudBugsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2013

their food is delicious and the delivery guys are great. the ponzas are a diamond in the rough and everything else ive had is amazing too. a def must have in waukesha

Thank irishivvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2013

We found this joint when searching for something different in ways of foods. We first tried their pizza which was decent but our favorite is ponza rottas..almost like a calzone but deep fried. This is a must try as you can customize them to your liking! Just be warned it is normally an hour wait for carryout on most weekends. Also there was mention they only take cash but they now take Mc/Visa. Also make sure everything you ordered is in bag, as twice things were not in the bag after paying for them.

    • Value
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Thank TravelWII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2012

Jimmy's Grotto was started over 50 years ago by Jim Rucci It was in a small building with no seating. You almost always had to stand in line to get his homemade Italian sausage on a bun with green peppers on top. about 20 years ago, new owners,new building. The food , is not very good.

Thank jim p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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