I won a 2-nt stay gift certificate to this hotel signed by the manager, Nick Patel, for a Sun-Thurs stay. When I made the reservation I read to the gal my gift certificate terms and asked her if this was OK and she said it was and would note my gift certificate in my reservation file. She said to bring the certificate along at check-in. We checked-in and I turned my certificate over to the gal at the front desk. I then find out 24 hours later, that the manager would not allow me to use the certificate because I didn’t reserve the correct room and because I had a travel agent book the room for me. I personally made this reservation myself and had it OK’d by his front desk girl for the rooms we had reserved. I told him I didn’t know what he was talking about in regards to a travel agent! I went back-and-forth for hours fighting this with Mr. Patel and he was totally unprofessional in every aspect of what I had to say about the terms of using this gift certificate. I found it to be a “bait-and-switch” tactic that was used on getting our family there and then to not allow my certificate and make us pay for our rooms in full.
- Official Description (provided by the hotel):
- Completely renovated motel located in a thriving service section of Wausau. We are close to many restaurants, recreational areas and shopping centers. ... more less
- Reservation Options:
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- Also Known As:
- Super Eight Wausau
- Wausau Super 8
- Wausau Super Eight
- Super 8 Wausau Wisconsin