The hotel is beautiful with updated décor and a rustic cabin feel, but no elevators. The room is beautiful too with all the necessities and a comfortable bed and chair with ottoman. I had a few issues with the hotel staff. When I checked in I was later greeted by the front desk lady because their system booked 2 guests in the same room. I had to wait for her to bring me a key for my room.
The next morning I was unable to take a shower because the shower didn't work, everything else did work. The guy at the front desk came to see if he could fix it because maintenance would not be available before I wanted to leave. He does not seem to have much knowledge how to handle bad situations or customer service. He finally offered to let me use a shower in another room, but that one did not work either. I left a comment card in hopes to get a partial credit since he did not offer.
A few days later I was charged for the room. I tried 3 times to get someone to help me before I would file a dispute. The 3rd person was able to help me but said they don’t show charging my card. I then filed a dispute and got my money back from the card company.
I won’t stay here again or recommend this place to a friend.
- Official Description (provided by the hotel):
- QUALITY INN FREE SHUTTLE SERVICE TO GRANITE PEAK SKI Get more value at the pet-friendly Quality Inn® hotel in Wausau, WI near State Park Speedway, Leigh Yawkey Woodson Art Museum and Central Wisconsin Airport, to which we provide free transportation! Conveniently located off of Highways 51 and 29, this Wausau hotel gives you easy access to The Grand Theater, Yawkey House Museum and such points of interest as: Nine Mile Forest Rib Mountain State Park Granite Peak Woodson History Center The Center for the Visual Arts Shoppers can browse for treasures at Wausau Center Mall; beer lovers can sip microbrews at Bull Falls Brewery; and the whole family can catch some thrills slipping and sliding in the snow at Sylvan Tubing Hill! We offer you real value for your hard-earned money and meet the needs of all kinds of travelers. Business travelers appreciate our meeting rooms and banquet facilities, which can accommodate up to 400 people. They also appreciate our business center, which features copy and fax services and a computer with Internet access. We welcome you to savor a delicious meal in our restaurant, Hoffman House, and a refreshing drink in our lounge, which features a cocktail hour. Swim in our indoor heated pool, utilize our guest laundry facilities, utilize the nearby fitness center with free passes from the front desk and enjoy such amenities as: Free hot breakfast Free WiFi Indoor heated pool and whirlpool Bus, truck & R.V. parking Make yourself at home in your guest room, which features a 32-inch flat-screen TV and coffee maker. Some rooms also feature a refrigerator, microwave, sofa sleeper and balcony. Your Q Bed features a comfortable, premium mattress and linens, a generous supply of fluffy pillows and a soft, plush blanket–because we know you value a good night's sleep. Relax and focus on the experiences you came for! Enjoy the combination of friendly service, generous amenities and cozy accommodations at the Quality Inn hotel in Wausau, WI. We look forward to hosting you! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Choice Hotels, Expedia, Booking.com, Hotels.com, Agoda, TripOnline SA, Ebookers, getaroom.com and Evoline ltd so you can book your Quality Inn Wausau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Wausau Best Western
- Best Western Wausau
- Quality Inn Wausau Wisconsin