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“It's very adequate for a night or 2”

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Hampton Inn & Suites West Bend
Ranked #1 of 4 Hotels in West Bend
Certificate of Excellence
Reviewed 25 June 2014

It's a nice hotel, but I wouldn't go out of my way to stay here. If it’s convenient or you need a little stop over on your trip to somewhere, then it’s perfect. It’s not a place that you would go out of your way to stay at. It’s just a nice hotel. There are a few places around the area to eat (Texas Road House) or shop for an item forgotten to be packed (a Walmart is close). It’s an acceptable hotel, but it’s not a vacation spot.

  • Stayed: June 2014, travelled on business
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Thank LuvDCaribbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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276 - 282 of 395 reviews

Reviewed 25 June 2014

This hotel was little out of the way from where my convention was but it was a great hotel. The staff were friendly and helpful, there are a lot of restaurants and even a wal-mart close by for those last minute items you forget. The rooms were clean and quite and the area was beautiful.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hampton
Thank Shonnah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stacy G, General Manager at Hampton Inn & Suites West Bend, responded to this reviewResponded 23 October 2014

Thank you for your review. We greatly appreciate your feedback and glad to hear you enjoyed your stay. We look forward to your next visit!

Stacy Gehring
General Manager
Hampton Inn & Suites West Bend

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

I have to say it was very clean, accommodating staff, and no smell to the room. Loved the comforter on bed and mattress! not the usual nasty bed spread that you don't know when the last time it was washed.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hampton
Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_HIWB, General Manager at Hampton Inn & Suites West Bend, responded to this reviewResponded 24 June 2014

Thank you for taking the time to write a review. We appreciate your input. We are pleased to hear you enjoyed our staff and amenities. We look forward to your next stay.


Regards,

Eric Z.
General Manager

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Reviewed 20 June 2014

Hotel amenities are beautiful and we're chosen to accommodate 14 guest rooms. However, staff were offensive and disregarded guest comfort. Pool area is to extreamly uncomfortable to sit in because of temperature. Staff made a scene confronting four parents who were supervising three girls floating in pool. Door was opened allow circulation and staff confronted us saying it was "uncomfortable for her too when she did water sampling". She told one in our party to take off part of her clothing to be more comfortable. Manager was made aware of our displeasure and she responded "well what do you want me to do about it?". In addition to this, the toilet in our room was plugged when we arrived. Front desk was told twice but they did nothing to resolve. We had to use lobby restroom. Don't be fooled by looks. We did, and chose to move to different accomadations after first night. Very disappointed.

Stayed: June 2014, travelled with friends
Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_HIWB, General Manager at Hampton Inn & Suites West Bend, responded to this reviewResponded 24 June 2014

We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we are all about Satisfaction Guaranteed and we try hard to make sure all of our guests have a great stay. Thank you for your feedback and we hope you will come back and stay with us again

Regards,

Eric Z.
General Manager

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Reviewed 13 June 2014

The Hampton Inn's we have stayed at from Midwest to the east coast have all been very good experiences. The staff at all have been very courteous and helpful. We will choose Hampton Inn as our place to stay in all future ventures.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hampton
Thank Donald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_HIWB, General Manager at Hampton Inn & Suites West Bend, responded to this reviewResponded 20 June 2014

Thank you for sharing your experiences with Hampton Inns. We appreciate your loyalty. We look forward to your next stay.


Regards,

Eric Z.
General Manager

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Reviewed 2 June 2014

As most frequent travelers know, most hotel brands are pretty much "cookie cutter" in their layouts. Elevations, furnishings, décor may change but pretty much the same. Having stayed in many Hampton Inns, I first tried another hotel in West Bend to venture out of my business comfort zone. Bad choice, so to the Hampton I went.
So how does a hotel that is the same design as many others stand out?
You have a wonderful staff led by a great front desk manager named Sue! I observed her calmly and efficiently handle 5 separate transactions by herself. She had poise and immediately greeted each person and let them know she would be right with them. Housekeeping is cheerful and helpful. Breakfast is standard but area is clean and monitored for shortages.
A gal like Sue makes any frequent traveler take notice of what is really important for a stay, and I will continue to stay here every time I visit!

  • Stayed: June 2014, travelled on business
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Thank bobby k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_HIWB, General Manager at Hampton Inn & Suites West Bend, responded to this reviewResponded 12 June 2014

Thank you for sharing your experience and writing a review. We appreciate the comments. We are pleased to hear you enjoyed our amenities, facilities and staff. We look forward to you next stay.


Regards,

Eric Z.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

I had a very pleasant stay, due to the help of 'Pattie' the front desk official. I carried dietary meals from home that needed a microwave. Within minutes, she personally brought what I needed. My request did not need an explanation, she just replied, "yes, of course." Clearly, Pattie has been well trained in Customer Service and professionalism.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hampton
Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager_HIWB, General Manager at Hampton Inn & Suites West Bend, responded to this reviewResponded 12 June 2014

Thank you for taking the time to write a review and share your experience. I am please to hear you experience great customer service from one of our many professional front desk employees. We look forward to your next stay.


Regards,

Eric Z.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites West Bend

Address: 1975 S 18th Ave, West Bend, WI 53095-8797
Phone Number:
Region: United States > Wisconsin > West Bend
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in West Bend
Price Range: £84 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites West Bend 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Hampton Inn & Suites West Bend is perfect whether you are traveling for business or leisure. The Hampton Inn & Suites West Bend is close to Lac Lawrann Conservancy and Regner Park. Enjoy a free hot breakfast everyday or a free Hampton On The Run Breakfast Bag, Monday through Friday, for even more convenience during your stay. Each Hampton Inn & Suites West Bend hotel room offers amenities and features free high-speed internet for a comfortable stay. ... more   less 
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Also Known As:
Hampton Inn And Suites West Bend
Hampton Inn & Suites West Bend Hotel West Bend
Hampton Inn West Bend
West Bend Hampton Inn

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