Do not stay at this hotel. Worst experience ever. My husband and I stayed here for one night (our wedding night), we were charged for two nights and they said it was because they just "assumed" we were in the room for two nights. I made the reservation for one night way back in March as part of a block of rooms I reserved for our wedding. I literally live 5 miles from this place, why would I ever make a reservation for more than one night? I had over 20 people stay in that hotel that weekend. You would think you would be treated nicely and maybe even rewarded for giving a place such great business. Instead I was scammed out of $75.00.
After the manager told me he would never give me my money back, I told the him I was filing a police report and he said "go ahead, call the police, file a report, call your credit card company. I don't care, I'm not giving you your money back." The "extra" day we were charged for, we were in an airplane literally 30,000 miles away from this dump on the way to our honeymoon. When my husband went in there to try and deal with them they told him "had your wife been a little nicer, maybe I would have refunded your money" Are you freaking kidding me??? The manager was extremely rude, mean, wouldn't listen, talked over me, never called me back, and the list goes on. This place is absolutely, terrible, terrible, terrible, terrible, horrible, dirty, disgusting, gross, terrible, terrible, terrible. I cannot say it enough.
My advice is to spend the extra money and stay at the Hampton Inn & Suites a few miles away. That place is amazing, clean, friendly, not full of hookers, has honest staff members, is accomodating and a wonderful place to stay. Stay far far away from this hole they call the "Quality" Inn.
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- Also Known As:
- Saturn Inn And Suites
- Saturn Hotel West Bend
- Super 8 West Bend
- Super Eight West Bend