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Best Western Ambassador Inn & Suites
Ranked #5 of 75 Hotels in Wisconsin Dells
Certificate of Excellence
Reviewed 26 July 2014

Descent place, good value. The bathrooms are small, the decor a little older. Free breakfast, free tickets to waterpark. Although you must upgrade them- $15 to use the dry park- the tickets are only for the waterpark. And the parking is $15, so "free" tickets cost me $75 for 1 day.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Best Western
1  Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie H, General Manager at Best Western Ambassador Inn & Suites, responded to this reviewResponded 1 August 2014

Thank you so much for taking the time to provide our hotel with feedback from your recent stay. We are pleased that you enjoyed your stay with us as well as the waterpark passes. I do apologize for any confusion as to what was included with the Mt. Olympus Outdoor Waterpark passes. We would love to have you give us another chance and we look forward to welcoming you back!

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Reviews (968)
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662 - 668 of 968 reviews

Reviewed 25 July 2014

I absolutely loved this hotel everyone was friendly. It had to much to offer. Big pools, sauna, jacuzzi good internet, comfortable beds and pillows, ice machine, water park passes and good breakfast. Every thing was good definetly I will come back and I recommend it.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank lily M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie H, General Manager at Best Western Ambassador Inn & Suites, responded to this reviewResponded 26 July 2014

Thank you so much for taking the time to provide our hotel with feedback from your recent stay. We are thrilled that you enjoyed your stay with us as well as our many great amenities like the waterpark passes, pool areas, Wi-Fi, continental breakfast and that you were very satisfied with your room. Thank you so much for recommending us and we look forward to welcoming you back!

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Reviewed 25 July 2014

Overall nice place clean, friendly personal, breakfast is great, and a heated pool. on the bad side if you stay on the pool side suites or room . you can hear all the foot steps the people above you are making. Which and be very annoying if you turn in early. Other than that very nice hotel

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank Cristobal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie H, General Manager at Best Western Ambassador Inn & Suites, responded to this reviewResponded 26 July 2014

Thank you so much for taking the time to provide our hotel with feedback from your recent stay. We are so pleased that you enjoyed your stay with us as well as our many great amenities such as the pool areas and continental breakfast. We look forward to welcoming you back!

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Reviewed 25 July 2014

Don't waste your money staying here. Pay the extra money and stay somewhere that has workers who don't lack customer service and aren't rude to their customers. We had nothing but problems as soon as we tried to check in. They couldn't find our reservation that we made through Expedia and made us pay again. They were very rude about it. Then when we wanted to check out a day early because of how horrible the hotel was, they wouldn't let us because we paid cash. Our room smelled like urine. Their wifi didn't work. Our bathroom door was broke. The "soap" they provide in the shower smells like Pinesol and doesn't lather. The breakfast is a joke. Everything about this hotel is horrible. We will make sure to tell all of our friends and family how horrible this hotel is so they don't ever have to find out for themselves.

  • Stayed: July 2014
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Thank Jen22307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie H, General Manager at Best Western Ambassador Inn & Suites, responded to this reviewResponded 18 April 2016

Thank you so much for taking the time to provide our hotel with feedback from your recent visit. I do apologize about your unhappiness. I will speak to my Front Desk staff to make sure an issue like this doesn’t occur again and I thank you for bringing it to my attention. We look forward to welcoming you back!

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Reviewed 23 July 2014

Have been coming here for years. All has changed from last stay. Staff completely changed and not for the good. Pool is cold for the first time in a decade. It was also cloudy. Film covered me in the hot tub. Very disappointing and we won't be back.

  • Stayed: July 2014, travelled as a couple
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1  Thank Budman2014480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie H, General Manager at Best Western Ambassador Inn & Suites, responded to this reviewResponded 25 July 2014

Thank you so much for taking the time to provide our property with feedback from your recent stay. Your input and the feedback from all our guests is vitally important to us. I want to apologize that your stay did not meet your expectations and that you experienced problems with the pool area. We would love to have you give us another chance and we look forward to welcoming you back.

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Reviewed 22 July 2014 via mobile

Several aspects to the stay that were far less than adequate. Most of the employees are lazy and speak in accents that are impossible to understand. Only one ice machine for the whole building. The breakfast area was far too small for the mass amount of guests. Also very poorly organized. Cereal and milk dispensers were on opposite ends of the room. The wifi hardly ever worked and the tv included very few channels. The room however was quite nice. Pools were well kept. Water park passes were excellent. I would recommend the passport to savings if you have a few days to so some fun activities. We saved $90 off of our attraction tickets.

Stayed: July 2014
1  Thank Noah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie H, General Manager at Best Western Ambassador Inn & Suites, responded to this reviewResponded 25 July 2014

Thank you so much for taking the time to provide our property with feedback from your recent stay. Your input and the feedback from all our guests is vitally important to us. I want to apologize that your stay did not meet your expectations and we will share your comments with our staff and work towards improvements. We do have several ice machines throughout the hotel so I do apologize that that information was not conveyed to you properly. I will also take your concerns about the breakfast area under consideration as well. We are always looking for ways that we can improve to better serve our guests. I am glad that you found your room very nice and that you enjoyed that pool areas as well as the waterparks. We would love to have you give us another chance and we look forward to welcoming you back.

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Reviewed 22 July 2014

Room was in great shape. Only downside was the room slept 8, but only 1 bathroom. The drain in the shower was very slow and the water filled up the bottom of the tub which made it even longer for each of us to get ready

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Jen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie H, General Manager at Best Western Ambassador Inn & Suites, responded to this reviewResponded 25 July 2014

Thank you so much for taking the time to provide our hotel with feedback from your recent stay. We are so pleased that you enjoyed your stay with us as well as your room and I do apologize that you had problems with your shower drain. We will make sure to take care of that. We look forward to welcoming you back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Ambassador Inn & Suites

Address: 610 S Frontage Rd, Wisconsin Dells, WI 53965-9674
Phone Number:
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Wisconsin Dells
Price Range: £54 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Ambassador Inn & Suites 2.5*
Number of rooms: 180
Official Description (provided by the hotel):
Located in the heart of Wisconsin's largest resort area, non-stop family fun awaits at the BEST WESTERN Ambassador Inn & Suites. With a great selection of spacious, newly remodeled rooms, there is a style for everyone. Don't forget to stop in and enjoy our free hot breakfast of eggs, sausage, waffles, cereal, yogurt, juices, coffee and more before starting your Wisconsin Dells adventure. Other amenities include a Fitness Center, Business Center, indoor and outdoor heated pools, whirlpools, and free high speed wireless internet access. Take advantage of a great central location close to many local attractions, dining, sports complexes and businesses. From waterparks to skiing, basketball to volleyball, golf courses to shopping, you'll find an endless array of activities at your fingertips. Whether you want to stay relaxed or stay productive, stay in the heart of it all at the BEST WESTERN Ambassador Inn & Suites. ... more   less 
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Also Known As:
Best Western Ambassador Hotel Wisconsin Dells
Best Western Ambassador Inn And Suites
Best Western Wisconsin Dells
Wisconsin Dells Best Western

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