We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good times”
Review of Chula Vista Resort

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Chula Vista Resort
Ranked #41 of 73 Hotels in Wisconsin Dells
Chicago
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good times”
Reviewed 14 July 2008

We just stayed in the 2 bedroom condos from for 4 nights starting July 7th. For starters, the people at the front desk were very nice, no line, gave us free passes to attractions and accepted a late coupon for 10% off I found on www.dells.com. The room was awesome. Two bedrooms, hot tub, full kitchen, two fireplaces, three TV's....Someone in another review suggested the kitchen was not stocked enough??? We have about 15 glasses and the same in plates and silverware...Very clean, love the location away from everything, great river walk. The pools are nice, but not as good as Kalahari. The indoor roller coaster is lame but we had fun. The buffet AVOID at all cost. For dinner for 2 adults a 2 year old, 10 year old and 5 year old was 94 dollars. They charge 21 something for adults and that does not include soft drinks!! I left that meal with a bad taste but otherwise the hotel was nice, just dont waste your money and pay 100 dollars for a buffet meal.

  • Stayed July 2008, travelled with family
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msheetz33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,152 reviews from our community

Traveller rating
    465
    616
    427
    356
    288
See reviews for
1,292
204
9
164
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (443)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Bay City, Michigan
Level Contributor
1,279 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 2,388 helpful votes
Reviewed 12 July 2008

We did not stay at this hotel, but used the waterpark. We used the evening pass-which is $19 and can be used from 5-10 PM. This waterpark is awesome. It has several very cool slides to choose from, some slower than others, some have more curves and dips. We were pleased with all of the features, the cleanliness, the layout, the locker room, and all the lifeguards. Gosh, so many of them-but that is a great thing. The lazy river (s) are a bit too slow and boring for our taste. All ages can enjoy this park. Go on a weekday, much slower than a weekend.

  • Liked — Beautiful
  • Disliked — Location
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank tymetraveler222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 July 2008

The resort is very nice, however, if it is going to maintain this rating, they must continue to work on room cleanliness. We booked through a private owner a one bedroom condo. Upon arrival, we actually had a Jr. Suite. We were given a discount on our stay based upon this discrepancy. When entering unit 2207, the rugs were HEAVILY STAINED. After seeing various hotel reports on television, the stains made my skin crawl. That night when preparing for bed, I pulled the bed spread back, and there was another very large stain. I pulled the bed spread off the bed and called the front desk. I received the new bed spread the next morning. In the middle of the night, our air conditioner went out. We notified the maintenance staff, who said the unit needed servicing. We were moved to an identical room which was nicely cleaned.(unit 2647) I appreciated the staff's courtesy. This really helped.

We had 2 twelve year olds, and one 15 year old with us who really enjoyed the water slides. The overall waterpark was excellent. The lifeguards were very attentive in the pool areas, but the lifeguards in the indoor waterpark were less attentive.
I only say this because I'm not a swimmer, and after coming down one of the waterslides, my raft ended up on top of my head as I sat at the bottom of the pool. I guess I was a little to adventurous. The lifeguard was immediately relieved after my incident, and I stuck with sitting in the hot tub and wave pool for the remainder of the trip. My family however continued to splish and splash!

The restaurant's buffet was okay. A little over priced for the adults. The waterpark bar areas were great!!! This resort from my tour of the town was the best resort in the area.

I would visit the resort again, however I would book the two bedroom condo instead of the Jr. Suite which is pretty much a typical hotel room.

  • Liked — Location
  • Disliked — Cleanliness of the rooms
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank THEGOODTWIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOMER GLEN
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2008

We stayed 3 nights the week of June 23. We stayed in the new golf condos. For the price I expected a bit more. My family is long time visitors of this resort - dating back many many years. I remember my own experiences as a child with many activities to join. The Chula TV mentioned some bonfires and other activities but the time was left blank.
The biggest disappointment was the SPA. I booked our appointments 2 weeks in advance and downloaded a price list. When our services were complete and I was paying I noticed a HUGE price increase. At least 30%. I mentioned something to the cashier who said oh we raised our prices about a month ago. Well you should have updated the website because now I felt cheated.
The woman who did my facial spilled aromatherpy oil on my face and it burned like you would not believe. It was her first day on the job so I said nothing.
I have stayed at some very nice resorts with spa services. This is one area they need to improve on or don't tout it on your website.

Stayed June 2008
Helpful?
1 Thank KABEEDEE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Wisconsin Dells hotels

Downers Grove, IL
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 7 July 2008

I've been to the Dells at least a dozen times and have stayed at all types of places from the cheapest motel to the mega resorts like the Wilderness and have loved them all. I was unsure what to expect at Chula Vista after reading conflicting reviews here, but I must say that we were pleasantly surprised.

I got a great rate on hotels.com for the 4th of July weekend of $155 for a two bedroom with sofa pullout, micro, and fridge. The room was in the older section of the resort and was clean and comfortable. My family was staying in the condo section in a 3 bedroom condo that was FABULOUS! Easily slept the 17 people with room to spare. If going again, would probably try and get a room there as it was really updated compared to our room.

As for the waterparks, they are smaller than the mega resorts but are still tons of fun. I honestly don't see how people can get bored here. We had a wide range of age groups with us and we all had a blast. There are 2 waterparks, sand volleyball court, lazy river for babies(1 ft deep), a water basketball area, small wave pool, 30 person jacuzzi with a view of the river, nature trails, and much more.

Our experience with customer service was exemplary! An issue arose when we had booked a cabana and arrived to find they had overbooked. We saw empty cabanas and wanted ours as we had already paid and arrived first. They tried to give us our money back but the issue was we had babies with us that could not be in the sun all day and we really needed the cabana. We talked to the manager and everything was solved in record time and we received complimentary items that really appeased the entire group ( 22 of us in all).

We really enjoyed our stay at the Chula Vista and would do it again and again so long as the price is right. To me, it's not a mega resort so know what to expect. If you just want a room, stay in the older section. If you want a more posh room, stay in the condo section. We walked from one end of the resort to the other and never felt we walked too far; there isn't a need for a shuttle but if you need one, just ask...they'll pick you up in a golf cart and take you where you need to go. If staying in the condo section and you want to save some money, bring your own food and cook there. Try the all-inclusive if you love to drink (they are very tasty and addictive) otherwise, skip it.

In closing, try the Chula Vista next time you're in the Dells for a great family vacation with all the perks. You'll save money compared to staying at the overcrowded mega resorts and still have money left over to see the sites and visit the parks.

  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carm&Rico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashland, KY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2008

We stayed at the Dells for two nights in a Two bedroom condo. Our group consisted of my family- self, spouse, nearly 16 year old son, 10 year old son, and 9 year old daughter who traveled from Kentucky that day; and my parents who traveled from north western Wisconsin. We booked the stay in April, and found it to be very reasonably priced. When we arrived, the staff was very accommodating, the checking in went smoothly, and there were many carts available to take luggage to the room. Upon first entering the room, I would have to say that my reaction was "wow!" It was very well appointed, and beautifully decorated. We later found a picture of a room that was almost identical to the one we were in that was used in a Chula Vista brochure. I wasn't sure that there would be two complete bedrooms in the room from the description on the net. When we arrived I found that there were not only two complete bedrooms (with doors) but also two baths and a giant jacuzzi tub in the rear of the suite. We did not make use of it, but it was tempting. I believe we could have used it for additional sleeping space. There were two tables- one a small hightop near the windows with a view of the river and one larger in the center of the room. AND there was a complete kitchen. I was surprised by it, and since we had not chosen the all inclusive package, we were pleased to be able to run to Wal-Mart and pick up breakfast and lunch food. We dined at the Market Fresh Buffet and the Sports bar behind the wave pool. Both meals were excellent. I recommend the Sports bar for their 10 oz. burgers.

We mainly chose to make use of the indoor water park, which I think was a lot of fun. We really enjoyed the lazy river, which circles a large part of the park. There were all kinds of choices to make just inside: a set of 3 smaller slides with much spray, rain, and dousing before you get there, a giant dump bucket, which dumps every 9 minutes (Dad timed it), a somewhat deeper pool, with the croc walk and water basketball (I believe that pool was from 3.5 to 4 ft deep), a very shallow baby area (which we did not use, but looked like a lot of fun for the littlest ones), and then upstairs- up many many stairs, there were the three slides that go outside the building and exit inside on one end of the lazy river, AND then two more slides, one for body sliding with a sharp drop at the end, and the other with mats that allowed you to race against a friend. What's more, there was still the roller coaster. We weenied out on that one too, and did not attempt it. But, considering that we visited the indoor park three different times with three children, and were still able to stay occupied for a long time. Oh, I forgot the best part- the whirlpool. It was wonderful. I almost didn't get out. It is big enough for 20 people, and for a while I had most of it to myself. Heaven! Anyway, there was nothing to complain about in the water park options, and we did not even have a chance to use the outdoor park or the wave pool.

Service was good. There are many individuals from other countries who work there, and it was a pleasant experience. We had two concerns- one was that they had shorted us one bracelet for out group, which was quickly fixed. The other involved a carpet tack that was sticking out and caused a small injury- and when informed of it, they sent someone right up to fix it.

It seems that many reviewers are hard to please. We were on one end of the complex, and walked to the Spa de Sol and the restraurants - and it was a little bit of a walk. It's a big place. For it to have as much as it does, there is going to be a little bit of sprawl. We had no problem finding the places we were heading, and the walk was pleasant- paved, flowered, and interesting. When we were unclear of a location, the staff was very happy to help us.

I would have stayed another week if I could have. The only negative was that I believe that housekeeping could pay closer attention to a few areas- carpet cleaning and careful sweeping. At the foot of the beds they seemed to miss some spots.

Otherwise, a beautiful place and a wonderful stay. I recommend the warm towels at the water park, pedicure at the Spa de Sol, and more days.

  • Liked — Beautiful rooms, great water park, nice dining
  • Disliked — carpet cleanliness
  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank boydschpsych
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
appleton, WI
Level Contributor
1 review
Reviewed 30 June 2008

We stayed for 3 nights. 2 adults and 2 12 year olds. The resort was beautiful, lots of trees-not all the commercial stuff. The breakfast buffet was fantastic! There is a wavepool in the back right next to the Wisconsin River, pool is small but then no need to worry-only 3 feet deep when the waves aren't running. Outdoor park only had 3 different choices of slides, no waiting but lots for little kids to do. The indoor park was the best I've been to ever. Lots of fun, a bit noisy as others have mentioned-but who cares? I don't know how many slides were inside, they were all great. The gift shops at the resort all had quality items for sale, not like the stores in downtown Dells. The rooms were nice but the beds were not very comfy and the pillows were tiny. The towels were on the small side and getting thin. The air conditioner in our room worked real good. Everything was clean and the staff was all very nice.

  • Liked — indoor waterpark
  • Disliked — mattress and pillows
  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skip26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Wisconsin Dells hotels
2.9 mi away
Polynesian Resort Hotel
Polynesian Resort Hotel
#54 of 73 in Wisconsin Dells
612 reviews
5.9 mi away
Grand Marquis Waterpark Hotel & Suites
Grand Marquis Waterpark Hotel & ...
#15 of 73 in Wisconsin Dells
624 reviews
4.7 mi away
Hilton Garden Inn Wisconsin Dells
Show Prices
Show Prices
Show Prices
4.0 mi away
Atlantis Waterpark Hotel & Suites
Atlantis Waterpark Hotel & Suite...
#32 of 73 in Wisconsin Dells
470 reviews
4.9 mi away
SpringHill Suites by Marriott Wisconsin Dells
SpringHill Suites by Marriott Wi...
#10 of 73 in Wisconsin Dells
125 reviews
3.1 mi away
Best Western Ambassador Inn & Suites
Best Western Ambassador Inn & Su...
#4 of 73 in Wisconsin Dells
857 reviews
Show Prices
Show Prices
Show Prices

Been to Chula Vista Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chula Vista Resort

Property: Chula Vista Resort
Address: 2501 River Road, Wisconsin Dells, WI 53965-9062
Region: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Top resorts Hotel in Wisconsin Dells
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Number of rooms: 620
Official Description (provided by the hotel):
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), Priceline, TripOnline SA, Odigeo, Traveltool, S.L.U., Hotel.de, Evoline ltd and Cancelon so you can book your Chula Vista Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing