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Chula Vista Resort
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Reviews (2,329)
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All reviewschop houseunderground tunnelall inclusive packagebedroom condothe indoor water parkgreat escapefull kitchenwisconsin riverall agesoff seasonolder kidstwo queen bedsgreat resorta lot of funyear oldsmini golffamily vacation
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Reviewed 20 April 2014 via mobile

We booked a one night stay to celebrate Easter since we had no extended family obligations. We expected more based on the website. The toddler pools we looked forward too was in my opinion not toddler appropriate The slides are for 4 to 5 not 2 and too much spraying water for littles. It was better in the am with less kids. We also had to convince the boy at the counter we had stayed overnight in order to get towels.

Since we have a small child we were disappointed the only "room service" was the pizza. We had expected to order a decent dinner to eat in our suite. The Mexican place is seasonal (boo, I didn't see that online) so we headed for the buffet which while not bad was overpriced, and no price listed until we got the check, at least under 3 was free. Our room was spacious but there was still cable issues going on and we lost signal periodically. The bed was comfy but the decor old and the bathroom grout lines were moldy. I noticed quite a bit of noise but our room was close to the elevator.
The weather wasn't warm enough for outside activities to be up but based on the look of things the volleyball, shuffle board, and water basketball haven't been used n awhile.

Overall the Chula Vista didn't quite live up to the term "resort".

Stayed: April 2014
1  Thank Jill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, General Manager at Chula Vista Resort, responded to this reviewResponded 23 April 2014

Jill K.,

Thank you for being with us on your recent getaway. We appreciate your feedback and I am sorry that there were issues during your stay. Hopefully you may be able to give us another opportunity in the future.

Regards,

Dan Hoppe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

We stayed at this resort on a AAU basketball weekend. Booked 8 rooms so the kids can enjoy the Waterpark and adults can have some fun as well. from the first contact with the front desk at check in this resort had the worst service I have ever experienced. The check in person kept the phone to her ear for the entire time. Check in took at least 15 minutes per room and everything was prepaid. I wanted to rip that phone from her ear, was she on hold ordering pizza? Our room smelled, beds in the kids room were soft and sunken, and the bed in the Master looked as if someone had been jumping on the bed. We had broken a bottle on the floor. They sent up service to clean promptly while we went to dinner. When we returned it was cleaned up so we thought. My daughter cut her foot on glass. We forgot our room key the next night so we went to the front desk to get another. well, the same person was holding the same phone to her ear and it took a good 10 minutes to get a key with no others on line. I will never return to this resort.

  • Stayed: April 2014, travelled with family
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1  Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, General Manager at Chula Vista Resort, responded to this reviewResponded 6 June 2014

Chris W,

I am so sorry regarding your room condition upon arrival, your feedback is important and was used as a training tool to avoid future incidents.
Thank you for being with us and hopefully we may be of service again.

Regards,

Dan Hoppe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014

i have stood @ chula vista before we have been staying at this resort for some years now and this was are 1st time there that we walked away thinking about staying at another resort next time around.. The resort has gone down hill the food @ the buffet use to be very good and it is just really horrible even howlers was bad the rooms are looking run down they are not keeping up with them just very sadden about this stay this time around the area in the lower part of the resort where you can walk through to the arcade and water park was so filthy there was garbage everywhere under the chairs old water bottles crumbs from food and this is where they hold there kids club it feels as if they have new owner ship that just doesn't care.....

  • Stayed: April 2014, travelled with family
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Thank kittykal2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, General Manager at Chula Vista Resort, responded to this reviewResponded 23 April 2014

KittyKat2014,

Thank you for being with us on your recent journey to the Dells and we appreciate you being with us. I am sorry that there were issues with your stay over spring break and I apologize for those.
The feedback you provided has been given to the appropriate department managers for follow thru.
We hope to see you again and will keep you updated on our progress.

Regards,

Dan Hoppe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

Love this place. We don't stay at the hotel but we love the water park. It has an awesome kitty pool, slides and water roller coaster. It never gets old even though I have been there about 6 times. Will be back!

  • Stayed: April 2014, travelled with family
    • Value
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Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, General Manager at Chula Vista Resort, responded to this reviewResponded 23 April 2014

James K,

Thank you for your feedback on the Los Rios water park glad to see that you had an enjoyable time and we hope to see you again soon.

Regards,

Dan Hoppe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014

This was my first time staying at Chula Vista. My family and I had a wonderful stay. Our room was located in Villa D. The shuttle service to and from the waterpark/restaurants was excellent. We had 8 total in our party. We had enough space in our room. The room was very clean. Housekeeping came everyday and kept us with fresh towels and emptied trash. They asked us each time if there was anything else that we needed. My children abosolutely loved the waterpark. No compliants my way. Upon the day of check out we lost power in our room due to Mother Nature (it had snowed) I called the front desk and asked if we could have an extension and they gladly agreed to let us check out around Noon instead of 10:30 am... I will most definitely be coming back to stay with Chula Vista

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Micarr M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, General Manager at Chula Vista Resort, responded to this reviewResponded 17 April 2014

MiCarrM,

So glad you could be with us this past week even during the spring snowfall. It sure brought some great photo opportunities. We appreciate the feedback and especially the comments on our staff.
We hope to see you again soon. Have safe travels

Regards,

Dan Hoppe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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