We had an aweful experience at the waterpark. We witnessed a man walk in the front entrance of the waterpark completely intoxicated swaying and stumbling. He walked right past staff and did not have his wristband scanned and went into the waterpark. Staff did not call security. When inside that same man came up behind my friend with a bottle of prescription in his hand and rubbed himself against her, in front of our small children. When we told the man to leave us alone, he became verbally abusive. It took a long time for staff to come and apprehend the man. We had to fill out police reports and when speaking to the manager about the staff allowing him to come in. He just said it happens sometimes. Didn't offer to comp us or anything. Very disappointing! We went to Chula Vista for my son's 7th bday celebration. Instead our children were crying, wondering why that happened.
- Official Description (provided by the hotel):
- Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more less
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- Also Known As:
- Chula Vista Hotel Wisconsin Dells
- Chula Vista Theme Hotel
- Chula Vista Wisconsin Dells
- Hotel Chula Vista Theme